Customer Service Electrical

JEFFERSON DILDY JR.

** ****** **

Stafford, Virginia 22554

Email: ***********@*****.***

Cell: 571-***-****

Social Security No.: Citizenship: United States

Federal Status: None Veterans’ Status: 5 points

Security Clearance: Top Secret/SCI w/Poly

Objective: Electronic Technician

PROFILE

Knowledge of various electrical components.

Experience in logistics management both as an analysis and as a Team Lead.

Team player

Able to demonstrate quick problem solver.

Effective supervisor skills, combining creativity with good verbal and written skills.

Skillful in Microsoft Office Suite Applications and customer service tracking applications to include but not limited to Remedy.

EMPLOYMENT HISTORY

IT Specialist-Present

Raytheon, Park Meadow Dr 20151

Verify inventory computations by comparing them to physical counts of stock, and investigate discrepancies or adjust errors.

Recommend disposal of excess, defective, or obsolete stock.

Dispose of damaged or defective items, or return them to vendors.

Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.

Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.

Provides telephone, in-person and online support to end-users

Identifies and procures the hardware and software needed to satisfy user requirements.

Installs hardware and peripheral components such as monitors, keyboards, printers and disk drives on users’ premises.

Electronics Technician I 2015-2016

M.C. Dean, 22980 Indian Creek Rd 20166

Install and maintain electronic security systems.

Execute testing to identify and correct system problems at component and system levels as part of system sustainment activities.

Complete high quality device and component installation activities and maintenance activities. Install system cabling, and terminate and test system cabling and all components.

Analyze electronic circuits and schematics to determine functionality.

Solder/De-solder of surface-mount electronic components.

Meet all attendance requirements and working hours of the assignment.

Communicate effectively with supervisors.

General Clerk III 2012-2015

Raytheon, National Geospatial-Intelligence Agency (NGA) 7500 GEOINT Drive, Springfield, Virginia 22150

Prepare incoming mail for distribution and processes outgoing mail.

Distribute and collect mail, affix postage and maintain records on postage, deliver classified, and registered mail and packages without direct supervision.

Process shipping and receiving for FedEx and UPS. Maintain a variety of records, FedEx accounts.

Perform miscellaneous errands, such as carrying mail to and from the post office and sorting and assisting in the mail operations.

Support mail handling personnel at the classified documents registry at the TD/SC level and assist in maintaining accountability for all classified documents and magnetic media.

Logistic Support 2011-2012

Verizon Federal, 8534 V Terminal Road, Lorton, Virginia, 22079

I manage inventories of repair parts/general supplies for all the local contracts.

I procure, receive store and issue electrical materials and repair components.

I utilize inventory database systems to perform inventory audits.

Verified delivery of items with site managers and obtain proper signatures.

Contact management for authorization when discrepancies on invoice and communicate all errors/returns.

I track the equipment throughout the lifetime of the equipment.

Cable Installer Tech II 2009-2011

Henkel’s and McCoy Inc, 8534 V Terminal Road, Lorton, Virginia, 22079

I am responsible for installing, maintaining and repairing cable television and Internet services.

I also service feeder lines that provide cable access to several organizations.

I work with drop lines that only allow access for one location.

Install, maintain, and troubleshoot intra building fiber-optic cables from IDF to wiring closets, terminate with ST and SC type fiber-optic connectors, manufacture and provide fiber patch cords, maintain and troubleshoot outside plant inter building fiber-optic cables, or equivalent components.

Logistic Analyst I 2007-2009

CACI, 1100 N. Glebe Rd Suite 1500, Arlington, Virginia 22201

My roles and responsibilities include providing logistical support for IT assets within the Enterprise, composed of more than 5000 users worldwide.

I assist with procurement processing, accountability, deployment planning, storage, and inventory audits within the Pentagon and surrounding Washington DC locations.

This process and others requirements developed by the engineering department, helped track equipment within a centralize database system that improved the accuracy of accountability.

I managed the Lifecycle replacement of equipment within OSD-CIO.

I identified the concepts, policies, and practices of logistics/supply-chain management as they applied to new and legacy systems during the sustainment phase of their life cycle.

Meter Reader 2006-2007

Fairfax County Water Authority, 8570 Executive Park Avenue, Fairfax, VA 22031

I read water, or steam consumption meters and records volume used by residential and commercial consumers.

Walked or drove vehicle over established route and takes readings of meter dials.

I inspect meters and connections for defects, damage, and unauthorized connections.

I report irregularities on forms for necessary action by servicing department.

Verified readings to locate abnormal consumption and records reasons for fluctuations.

I turn service off for nonpayment of charges in vacant premises, or on for new occupants.

Returns route book to business office for billing purposes.

Machine Operator 2005–2006

De La Rue Security Print, 100 Power Court, Sterling, VA 20151

Responsible for operating a print machine daily that created security barcodes for different retail product, such as for laptops, camera and any high dollar value items.

Operated one of a variety of office machines such as photocopying, photographic, mimeograph, and duplicating machines to make copies.

Moves heat unit and clamping frame over screen bed to form Braille impression on page. I clean and oils machine and printing plate after maximum print job.

Cut copies apart and writes identifying information on copies.

Selected type, embossed plate, or paper stock according to size, color, thickness, and quantity specified.

Set controls for number of copies and press buttons to start machines.

Responsible for recording number of copies made.

Placed original copy in feed tray, feeds originals into feed rolls, or positions originals on table beneath camera lens.

Adjusted machine to regulate ink flow, speed, paper size, focus, exposure, and camera distance from document.

Loaded machines with blank paper or film and places paper roll in holding tray or rack of machine.

Three Class Print Operator 2001-2005

SICPA Securink Corporation 800 Research Way, Springfield, VA 22070

Operated millwright press machine that produce security ink for paper currency.

Responsible for the pouring or spread paint, ink, color compounds, and other materials into reservoirs, troughs, hoppers, or color holders of printing units, making measurements and adjustments to control color and viscosity.

Blended and test paint, inks, stains, and solvents according to types of material being printed and work order specifications.

Correct misprinted materials, using materials such as ink eradicators or solvents.

Examine job orders to determine details such as quantities to be printed, production times, stock specifications, colors, and color sequences.

Inspect and examine printed product for print clarity, color accuracy, conformance to specifications, and external defects.

Input instructions in order to program automated machinery, using a computer keyboard loaded, positioned, and adjusted unprinted materials on holding fixtures or in equipment loading and feeding mechanisms.

Monitored stocks of materials such as paper, ink, and metal in order to maintain supplies during equipment operation.

Operated equipment at slow speed to ensure proper ink coverage, alignment, and registration.

Monitored feeding, printing and racking processes of presses in order to maintain specified operating levels and to detect malfunctions; make any necessary adjustments.

Pack and label cartons, boxes, or bins of finished products

Electrician Apprentice 2000-2001

M.C Dean Inc, 3725 Concorde Parkway, Chantilly, VA 20153

An electrical apprentice I worked directly under the supervision of a qualified Journeyman Electrician in installing or maintaining a variety of approved wiring methods for distribution of electrical light, heat, power, radio, and signaling utilization systems.

Performed in existing or new residential, commercial and industrial buildings and included street and highway lighting, traffic signal and other outdoor above and below grade installations.

Trouble shoot high voltage and low voltage installation light receptacles, transformers data lines. Used hand tools and hydraulics tools on conduits.

Installed plastic and steel lighting in commercial building.

Perform preventive maintenance on electrical outlets before conducting services.

Electrician Mate 1984-1989

United States Navy

Responsible for the operation of a ship's electrical power generation systems, lighting systems, electrical equipment and electrical appliances.

Performed maintenance and repair of related electronic equipment.

Installed power and lighting circuits, repairing distribution circuits.

Ran wiring for lights and other equipment while maintaining operating efficiency of distribution panels, switches, switchboards.

Maintained operating efficiency of electric motors controllers, voltage regulators, current transformers and voltage transformers.

Repaired electrical equipment and appliances, and inspected, maintained, tested and repaired electric power equipment.

Repaired various propulsion and auxiliary control consoles.

EDUCATION:

U.S Navy School of Electrical Engineer Apprenticeship, San Diego, CA

Forest Glen High School, Suffolk, Virginia

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