Office Manager

Professional Summary

Excellent leadership and management skills; Specific skills include: Business development, office administration, staff development and supervision, medical billing, accounts payable/receivable, med/legal knowledge, credentialing, extensive knowledge of medical terminology, CPT, ICD-10, ICD-9, HCPCS coding, medical record administration, strong organizational skills and effective customer communications. Computer skills: Windows NT/200XP; Microsoft Word; Works; Outlook; Excel; Publisher; QuickBooks; Codex; Misys/Medic; Medisoft/Chartlogic

Work Experience

Vaterspine/Thomas L. Vater, D.O., Ltd.

Practice Administrator

December 2010 to Present

Office administration including but not limited to : staff recruitment, training, overseeing day to day operations, coordinating multiple office functions

Credentialing

Insurance contract negotiations

Med/legal, Workers Compensation Liaison; responsible for marketing new business while maintain old

Accounts payable/receivable, preparing monthly financial reports and measuring practice performance through key financial indicators

Nevada Orthopedic and Spine Center

Marketing Liaison

September 2015 to February 2016

Marketing to referral physicians and their staff with an effort to increase referrals

Responsible for daily/weekly reporting to Marketing Director and CEO

Served as the direct communication source between Nevada Orthopedic and referring physicians along with their office staff

Select Physical Therapy

Business Development Manager

February 2008 to December 2010

Sales calls to physicians and workers comp adjusters for new patient referrals to physical therapy

Worked directly with Physical Therapists to help cultivate relationships with local physicians and staff

Coordinated marketing fairs, helped develop new strategies for captivating business

Responsible for projecting referral visits and analyzing referral statistics

Responsible for weekly reporting to local and corporate managers

Douglas J. Seip, M.D.

Office Manager

June 2005 to March 2008

Office management with duties that include: total operational responsibility for the practice including but not limited to: staff development, day to day operations, charge entry, payment posting, claims submission, accounts receivable

Coordinated multiple office functions that included: EHR implementation, account reporting, credentialing, contracting, organizing and maintaining the trauma on-call schedule

Marketing and business development

Orthopedic Specialists of Nevada

October 2001 to June 2005

Michael D. Daubs, M.D.

Medical Biller

February 2003 to June 2005

Billing and coding spine surgeries

Evaluate payments made based on payer contract

Daily contact with third party payers and patients to determine the reason for non-payments or delay in payments of medical claims

Responsible for maximizing the efficiency and accuracy of the collection process by coordinating up front collections efforts

Insurance claim appeals

Other responsibilities included: coordinating physician’s travel, scheduling independent medical examinations, arranging for legal depositions.

Assumed the role of study coordinator for a FDA regulated study

Front Desk Receptionist

October 2001 to February 2003

Front office duties included, but not limited to: patient scheduling, patient registration, insurance verification, collecting co-pays and processing referrals.

Assisted in back office functions when necessary

Certification

Certified Medical Office Manager; Practice Management Institute April 7, 2006

Workshops

Karen Zupko ICD-10 Workshop February 2015

Karen Zupko Billing and Management Seminar 2013, 2012, 2007 and 2006

North American Spine Society 18th Annual Coding Update January 2015

Education

High School graduate, Cimarron High School 1999

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