Quality Assurance Management

Allan Baehm acyike@r.postjobfree.com

**** ******* ** **** **** NC 27018 336-***-****

Summary

A Quality Assurance Analyst with 25 years experience in a variety of job sectors. Self motivated professional who is recognized for integrity, contributions to cross-functional teams, detail orientation and a continuous improvement mindset. Possesses skills and knowledge in the following:

ISTQB Testing Certification 2008 HIPAA Certification 2014 SDLC Methodology

Agile Methodology Use Case Analysis User Story Analysis

Requirements Analysis Code Review Test Planning

Test Design Test Results Analysis Risk Analysis

Defect Management Test Reporting

Manual Testing Test Automation Knowledge

RDBMS: MS SQL Server 2008 and 2012, DB2

Environments: Windows Client Server, IBM System 370 XA Mainframe, IBM iSeries Mid-range (AS/400)

Software: MS Visual Studio,Team Explorer, MS Visual Studio Online, MS Office 2010, SQL Server, CA-7, Endevor, RACF, TSO, ISPF, JCL, SDSF

Third Party Software: Windows 7, ALM Version 12, MS Test Manager, Oracle VM Virtual Box, Sharepoint, Classification Tree Editor, Free Mind, Star Team, JIRA, Confluence, Snipping Tool, My Workshop

Languages tested: COBOL, C#, JavaScript, C++, Visual Basic, ASP. Net, Classic ASP, HTML,XML

Wells Fargo, Winston Salem NC QA Analyst Jan 2016 to Dec 2016.

A leading banking and lending institution with over 100 years of experience serving communities, individuals and businesses with a wide range of financial products and services.

Supported a large scale upgrade and enhancement of a complex database management application used by database administrators.

Performed functional and regression testing of GUI screens and reports in the database application. Validated user workflows across different modules of the database application.

Improved the regression test case library by updating test cases and adding new test cases after each Production release.

Discovered defects during functional and regression testing. Documented and tracked defects to resolution in Sharepoint and the ALM Defect module

Designed test cases in ALM Test module based on analysis of functional requirements and defect tickets and documented requirements in ALM Requirements module

Attended weekly Quality Assurance meetings with business analyst and developers to insure monthly release was on track and on time and all requirements and defects were properly tested.

Performed monthly Production release support by smoke testing in a production environment.

Inmar Inc, Winston Salem NC QA Analyst Aug 2011 – Jul 2015

Leading provider of technology-driven reverse logistics, pharmacy and promotions management solutions for more than 1200+ retailers, wholesalers and manufacturers and 32,000 retail pharmacies.

Supported high profile development projects for Inmar's Retail Coupon Management, Manufacturing Coupon and Pharmacy Financial web applications.

Analyzed user stories for acceptance criteria and risk; verified stories were complete, concise, consistent and non-ambiguous before initiating test design.

Performed extensive functional, regression and usability testing on a Coupon Management web application during a Browser Compatibility project.

Improved the customer experience by validating all components of web pages worked as expected using six different browsers.

Accelerated the testing effort by using multiple Browsers residing on a VM machine; was able to detect high number of defects and retest at a faster rate.

Produced a daily prioritize defect report for project team; reduced development time for resolving defects and helped meet the deployment deadline.

Validated four new financial coupon revenue reports under a tight deadline: increased the companies competitive edge in the market.

Added efficiency to the Sprint process; identified successful task done and task and items that needed improvement.

Identified defect trends during the development process: produced a defect root cause analysis reports for management.

Environment: Agile Methodology, Windows 7, Internet Explorer, Google Chrome, Sharepoint, Oracle VM Virtual Box, Team Foundation Server, Visual Studio/Team Explorer, Visual Studio Online, MS SQL Server 2012, MS Test Manager, MS Excel, MS Word

Campus Partners, Winston Salem, NC QA Consultant Jan 2011 – May 2011

Service provider of education loans serving 400 colleges across the country.

Established a new QA group within the IT department to support enhancements to student loan web applications.

Established and defined the basic principles of Quality Assurance and Quality Control and software testing techniques.

Educated staff and managers on quality concepts and how Quality Assurance benefits the development process and customer base.

Initiated the Agile methodology on small scale within a development group which helped gain control of small projects and provide a baseline of measurement for management.

Analyzed user and system requirements for acceptance criteria and risk; verified requirements were complete, concise, consistent and non-ambiguous before initiating test design.

Defined a baseline set of functional test cases for student loan web applications E-Bill and E-Corr which helped capture the critical path for testing and establish a starting point for automation testing.

Developed a test set of browser based regression automation suites and test which helped accelerate the sprint cycles.

Produced test summary reports for management and documented test results: efforts helped management see the benefits of Quality Control.

Environment: Agile Methodology, Windows Client / Server, SQL Server 2008, SAS reporting, Firefox, Selenium test automation, JIRA issue and project tracking software, Confluence team collaboration software.

Catlin Insurance,Co. Atlanta, GA QA Analyst Sept 2010 – Dec 2010

A specialized property/casualty insurer providing more than 30 classes of business worldwide. Underwriters work in parallel with clients and their brokers to develop imaginative and effective risk management solutions.

Performed functional and regression testing on insurance renewal web application project required to meet current customer request for improved work flow.

Expedited an insurance web application project already behind schedule and short staffed; assumed responsibility for functional and regression testing of airline and commercial property applications.

Validated the renewal work flow processing requirements for policy renewals; efforts verified a brokers navigation through the application was a positive user experience.

Performed detailed validation of data between policy forms generated and verified the XML tags that contained the policy information was accurate in the forms.

Independently rated insurance premiums and coverage amounts were generated correctly by the application; rating process verified premium increases were profitable and coverage amounts were adequate.

Analyzed user and system requirements for acceptance criteria and risk; verified requirements were complete, concise, consistent and non-ambiguous before initiating test design.

Environment: Agile Methodology, Windows Client / Server, Internet Explorer 7, XML, HP Quality Center 10, MS Excel, MS Word

GE Healthcare, Winston Salem, NC QA Test Engineer April 2003 – Sept 2010

Provides services in medical imaging and information technologies, medical diagnostics, patient monitoring systems, disease research and drug discovery.

Performed functional, regression and security testing on large scale Radiology Information system and Picture Archiving Communications system projects to meet FDA 21 CFR Part 11 Federal guidelines.

Analyzed use cases to verify the interaction between the Radiologist actor and system was accurate; designed test cases based on positive and negative work flow of use cases.

Performed functional testing on a third party commercial Software Version Control System. Perforce is a automated solution used for configuration management of source code and other configuration items. Coordinated and administered a mandatory training program for IT employees and wrote a system use and administration work instruction for the product. Efforts certified the installation and use of this product was compliant with FDA 21 CFR Part 11 requirements.

Executed functional and regression test on new commercial voice dictation reporting tool for PACS product Precision Reporting. Testing effort verified the integration of the voice dictation software into the PACS application was successful without causing any loss of performance and functionality to other PACS features. This effort also identified and resolved errors in the speech recognition software and the radiology exam reports. GE received a Joint Commission Organization Healthcare accreditation for this project.

Executed functional test on new commercial web based PACS product OneView. Testing effort verified the normalization of patient data, exam information and image data integrated from disparate Radiology systems. This effort also identified and resolved user work flow issues within the One View product. GE increased its market share in the Healthcare market by the introduction of this new product.

Executed security and functional test against web based PACS product for GE's United Kingdom customers. This project introduced new security enhancements for authentication, role based access control, session management, patient data access and audit logging of the PACS product. Contributed to success of project by meeting a coordinated 6 month deadline among remote QA team members.

Implemented Department of Defense Platinum security standards for Windows Client /Server 2000/2003 operating systems. Regression tested Windows 2003 Client / Server with Gold Disk tool to ensure security risk were mitigated. This effort enhanced security GE's large customer base that used GE PACS and third party RIS applications installed in these environments.

Wrote and implemented test case standards for the QA team to insure entire team adopted the same style of writing; effort helped bring cohesion to the team and improved the test case peer review process.

Environment: SDLC and Agile Methodology, Windows XP Client / Server 2003, Internet Explorer 6/7, Windows Vista, SQL Server 2005, (RIS) Radiology Information Systems, (PACS) Picture Archiving Communication System, ICD9 Codes, CPT Codes, HIPAA, HP Quality Center 10, MS Excel, MS word, Mind Map, Use Case, XML, My Workshop

Education

Forsyth Technical Community, Winston Salem, NC - Information Systems program

Kirkwood Community College, Cedar Rapids, IA - Business Administration program

Training

Inmar, Winston Salem, NC, Intro to Agile, 2011.

GE, Burlington VT, Design Controls, 2009. Data Protection Awareness, 2009. Risk Management, 2009.

GE, Burlington VT, Product Usability, 2009, Good Documentation Procedures, 2009. Design History File, 2007,

GE, Burlington VT, Corrective & Preventative Action Investigation, 2009, Intro to Quality Center 9.0, 2009,

GE, Burlington VT, Intro Quick Test Pro, 2007, Centricity PACS RA1000 Workstation, 2006,

GE, Burlington,VT, Centricity RA1000 Exam Manager, 2007.

Certifications

HIPAA Certification, Inmar, Winston Salem, NC, 2014

ISTQB CTFL, ASTQB Tampa, FL, 2008, HTTP://www.astqb.org/sections/list-of-certified-testers.php

Awards

GE Hero Awards, Outstanding Teamwork, GE, Burlington VT, 2007, 2008, 2009

GE Innovation Award, Software Security Testing Research Paper, GE, Burlington, VT, 2006

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