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Help Desk Technical Support

Phoenix, Arizona, United States
January 27, 2017

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***** *. **** ******, *******, AZ *5022



Seeking an opportunity that will help cultivate my talents while providing a challenging yet nurturing environment in the field of web development.

Collaborating with motivated individuals, like myself, to achieve company goals.

Apply my experience to help the company attain profound growth and great success.

Assist in achieving a globally competitive business. PROFESSIONAL SUMMARY:


Technical Sales & Support

October 2016 – up to Present

Small Business consulting for online presence, technical support and offering assistance to the team.

Epic Web Solutions


February 2016 – June 2016

Assist web developers in maintaining current client websites and in setting up new sites.

Gallagher & Kennedy, PA

Help Desk Support

January 2013 – January 2016

Receive and respond to Help Desk calls and emails from attorneys and staff.

Wilenchik & Bartness Law Office

Legal Assistant/Paralegal to three attorneys

July 2011 – January 2013

Prepare for upcoming cases, fact finding projects, editing, filing with the courts and assuring deadlines are met.

Titus Brueckner & Berry, P.C., Scottsdale, Arizona Litigation Secretary/Assistant to three attorneys

March 2008 – December 2009

Proofreading, editing, filing with the courts and assuring deadlines are met. JILL HAYHURST

17438 N. 20TH Street, Phoenix, AZ 85022



1. Certified HTML Developer –

2. Over 12 years of administrative and clerical experience in the legal field 3. Fully Dell Certified Desktop Technician (2014 – 2015) 4. Certified Trial Director (preparing of power point presentations for any trials) 5. Help Desk Resolutions

6. Receptionist on 12 Line System


Arizona State University, Ira A. Fulton Schools of Engineering Bachelors of Applied Science in Internet and Web Development

Phoenix College (ABA Accredited)

Associates of Applied Science with honors in Paralegal Studies QUALIFICATION:

Has a deep understanding of the department goals and extensive capability to reach those objectives.

Decision making, prioritizing, working with passion and coordinating with other team members to reach the deadline.

Has efficiency and organization expertise in multi tasking and management.

Years of profound experience in writing and proofreading. TECHNICAL SKILLS:

I am highly proficient and globally competitive in the following:

DNS troubleshooting and other products at GoDaddy

Microsoft Office Word, Word Perfect, Outlook and Adobe Acrobat

Trial Director, PC Law Database, Omega Database and TimeMatters

Workshare, Family Tree, Camtasia and PowerDirector

Various document management systems and timekeeping systems

Electronic Case Filing (ECF), TurboCourt, troubleshooting Exchange 2010, iPhone and Android


JavaScript, JQuery, Adobe Photoshop and fundamentals of Adobe Illustrator

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