Administrative Assistant Customer Service
Resume:
Linda B. Jones
Philadelphia, PA 19149
***********@*****.***
Summary: Seeking to obtain full-time employment as an Administrative/Clerical Assistant, as well as
the opportunity to demonstrate my administrative abilities and experience for growth and
advancement within your organization.
Skills: Clerical/Administrative MS Office Suite
Data Entry Records Management/Filing
Office Administration Team Work
Customer Service Time Management
Work Experience:
Jackson Hewitt Tax Service, Philadelphia, PA January 2017-Present
(Corestaff, Inc.)
Assistant Tax Preparer
Prepare tax returns.
Additional duties as requested.
The School District of Philadelphia, Philadelphia, PA August 2016 – October 2016
(Corestaff, Inc.)
Administrative Assistant/Transportation Services
Verified pickup times, pickup locations and bus routes to parents concerning their children’s transportation.
Processed information into Microsoft Excel spreadsheets for verification.
Additional duties as requested.
PATH, Inc., Philadelphia, PA January 2016 – May 2016
(Corestaff, Inc.)
Administrative Assistant/Behavioral Health
Assisted Behavioral Health Office Supervisor with reminder calls to clients.
Processed information for doctors and physical therapists.
Copied, filed and faxed information for doctors and therapists as requested.
Backup Receptionist
Conner Strong & Buckelew, Philadelphia, PA November 2004 – August 2013
Administrative Assistant/Assistant Customer Service Representative – Major Accounts
Processed policies, certificates of insurance, non-underwriting cancellations, mortgagee and loss payee changes, correspondence, billings, offsets, credits and other administrative support as needed for Service team and directed by next staff levels.
Prepared certificates and Auto ID cards.
Entered data and ensured accuracy of data input into Agency Management System (Sagitta).
Entered data into and checked policies within Document Management System (WorkSmart).
Set up and maintained electronic files that conform to company standards.
Resolved routine issues and used sound judgment in referring more complex issues to the Service Team.
Created diaries in Sagitta and WorkSmart for account specific workflows and services plans, as directed.
Aon Risk Solutions, Philadelphia, PA March 2002 – November 2004 (Insurance Overload Staffing Systems)
Administrative Assistant/General Industry Group
Processed certificates of insurance, non-underwriting cancellations, mortgagee and loss payee changes, correspondence, billings, offsets, credits and other administrative support as needed for Service Team and directed by next staff levels.
Created Excel Spreadsheets for various projects at the request of Account Executive and Relationship Specialists.
Comcast Cable Corporation, Philadelphia, PA January 1999 – March 2002
(Pro Staff Judi Elliot/Elitemps)
Assist Senior Benefits Specialist
Assisted with billing of Comcast Cable employees out on Short Term Disability, Long Term Disability and various unpaid leave.
Compiled types of absences, status and benefit information into Access database log.
Organized and maintained electronic and paper files submitted by Comcast Cable locations using Horizon database system.
One Beacon Insurance, Philadelphia, PA March 1988 – December 1998
(Formerly CGU Insurance & General Accident Insurance)
Senior Loss Control Statistician
Reported to Superintendent with responsibility to compile loss control activity statistics into data based reporting system.
Created reports and provided information to Senior Management regarding activity as performed by over 100 field loss control representatives.
Assisted supervisor in automation and development of reporting programs.
Tested new processing system enhancements and improvements.
Organized and maintained electronic and paper files submitted by field loss control representatives.
Duplicated and processed information into electronic format as requested by Senior Management.
Professional
Designations:
Licensed Tax Preparer
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