Customer Service Office
Resume:
P.O. BOX ****, SHIPROCK NEW MEXICO *****
505-***-**** ******************@*****.***
CHRISTINA SILENTMAN
Objective
TO USE MY SKILLS AND KNOWLEDGE TO FURTHER MY CAREER AND EMPLOYMENT IN AN OFFICE WORK ENVIORNMENT.
Experience
October 5, 2016 to December 30, 2016
Shiprock Chapter Government
PO Box 3810
Shiprock NM 87420-3810
RECORDS CLERK: Re-applied for the same position.
Performed a full range of complex clerical work of moderate difficulty requiring independent judgment.
Assist chapter committees with claim form, and processing the claim forms upon submission. Making sure all documents are attached to their claims forms and submit to the AMS for payment processing.
Monitoring PEP workers, as well as the CSW and Volunteer workers daily. This includes communicating with the probation officers on hours completed for the CSW workers.
Housing Discretionary Project: Made sure all new applicants have a folder and all appropriate documents are attached to their application upon submission.
Answer incoming phone calls and multi-tasking.
Direct communication with the Officials as well as all the PEP workers.
Order supplies and compile quotes for the FAF process.
Record keeping with all vendors’ checks of the Chapter Government. According to the FMS I logged in all checks paid to vendors as well as the PEP payroll. I kept track of the checks paid out and checks that were voided out. I had these on electronic filing system.
Using my native language to assist the elderly as well as communicating with the public.
Perform a range of complex administrative tasks. Creating forms, updating forms, reviewing files and gathering data for current Fiscal Year.
Developed and maintains files per the CAP audit review/findings: Files are set up and monitored in the Records Room.
Human Resource: Perform human resource management duties such as position classification, reclassification and qualification assessments; Participate in the development and recommendation of operating policy and procedural improvements. Advertised vacant positions, and prepared the Job Vacancy announcements, Job description, Project Budget Announcements; Prepared Personnel Files and vendor Files for all Projects. Provide Project Beginning Reports upon projects that started; Pre-screened applications received and schedule interviews, composing interview letters, conducting confirmation of interview, composing interview sign in sheets for the front desk and sign in sheet for the interview panelist. Composing letters to interview panelists to conduct interviews. Typing and researching the Interview questionnaires, making sure the questions correspond to what the job is going to be performed; Prepare all interview packets which include: Interview score table, sign in sheets, interview questionnaires, applicant applications, confirmation of interviews, memo of invitation to the interview panelist, Job Description, and a copy of the interview letter to applicant. Non-Selection/Selection of applicants: write letters of non-selections to applicants, and letters to selected applicants indicating the orientation date. Conduct Orientation for all new PEP workers. Type out PAF’s for new employees, and all payroll documents needed for payroll. Orientation consist of orientating the standard of conducts, alcohol/drug usage in the work place, Memorandum of agreement, employment agreement forms, NM hire forms, W4 forms, and other forms that the PEP must sign before starting employment. Personnel files: Preparing personnel files, making sure all current, signed and correct documents are in the PEP files. Project Folders: make sure all project folders are in correspondence to the personnel files of PEP workers whom were hired for that project. Monitor progress of each project including constant filing of weekly summary sheets, provide Project close out reports at the end of the projects that are completed. Keep track of PAF employment and termination PAF’s.
Use discretionary judgment when requested to disclose confidentialities information on applicants or employees.
Handled routine office operations for timesheets, payroll, office supplies and forms.
Handled time cards, labeling and editing. Calculating hours for comp time for regular PEP staff and CSW workers.
Data Entry of all facility, equipment, and rentals for quarterly reports.
Dedicated a lot of volunteer hours.
Timekeeper: Prepared timesheets for all PEP employees and calculated time from timecards to prepare timesheets. Work with Leave forms and comp time forms to generated and calculated hours. Timesheets submitted to AMS for payroll process.
Completed all close out reports for all projects of the FY2016. Complete daily cash and money order deposits for AMS, update/purge all files and keep up with the timeframe of projects. Type correspondences to all staff and AMS to structure and reminder of the policies as well as monitor PEP staff.
Provided detail service reports from gathering data for the FY2015. Updated and remodified forms.
Overall my duties are to make sure all the Project Folders are completed and that all personnel files are done properly with proper signatures.
Monitoring the daily operation of the Shiprock chapter to where all documents are signed and filed correctly for audit reviews. This means structuring the policies and procedures of the Shiprock chapter and FMS. Making sure all files in records room is accurate and that all files are monitored daily.
October 20, 2014 to September 16, 2016
Shiprock Chapter Government
PO Box 3810
Shiprock NM 87420-3810
RECORDS CLERK
Performed a full range of complex clerical work of moderate difficulty requiring independent judgment.
Workstation locations at the front office with the Office Assistant.
Assist committees with claim form process.
Provide Customer Service to the community visitors by faxing, copying, filing vendor and personnel files.
Taking Payments for the facility Usage and Equipment. Handling Money orders on a daily basis. Make daily drops.
Assist with the automated signs of the chapter house.
Communicate with vendors on a daily basis. Schedule meeting and keep the calendar updated on a daily basis.
Monitoring PEP workers, as well as the CSW and Volunteer workers on a daily basis. This includes communicating with the probation officers.
Label Files and log in all incoming documents. Checking mail and distributing them to the appropriate Official.
Assisted with the Housing Discretionary Project – Self Help Program.
Assist all visitors of the community with information as well as answering phone calls and multi-tasking.
Direct communication with the Officials as well as the PEP workers.
Order supplies and compile quotes for the FAF process.
Assist with Record keeping with all vendors’ checks of the Chapter Government.
Logging and compiling financial information for the Current Fiscal Year.
Using my native language to assist the elderly as well as communicating with the public.
Perform a range of complex administrative tasks. Creating forms, updating forms, reviewing logs and gathering data for current Fiscal Year.
Use my native language to elders and the community.
Developed and maintains files, records and other documents; prepared personnel files for new hire. Conduct Orientation for all new hires as well as all volunteers/CSW/Workforce employees.
Enter, verify and edit personnel data forms for classification, reclassification, pay rate changes, transfer, termination, and annual rates.
Assist with human resource management duties such as position classification, reclassification and qualification assessments; Participate in the development and recommendation of operating policy and procedural improvements.
Use discretionary judgment when requested to disclose confidentialities information on applicants or employees.
Handled routine office operations for timesheets, payroll, office supplies and forms.
Make binders for Records Room; file
Handled time cards, labeling and editing. Calculating hours for comp time for regular PEP staff and CSW workers.
Data Entry of all facility, equipment, and rentals. Keep track of PEP workers work process with project folders, handling Human Resource duties: screening, interviewing applicants as well as advertising position vacancy.
Dedicated a lot of volunteer hours. Stayed late to complete HR duties and Timesheets.
February 2002 to August 03, 2014
Basin Home Health and Hospice
210 North Orchard
Farmington, NM 87401
Primary Care Officer (PCO)
February 2002 to August 3, 2014: Provided Home Health Care to Mother Lucy Silentman. Cooked, Cleaned assisted with bathing, cleaned house and provided transportation to her appointments at Northern Navajo Medical Center, Shandiin Clinic. Provided total care beginning 2013. Mother was diagnosed with Primary Biliary Cirrhosis of the liver, as well as Hepatic Encephalopathy. Provided full total care until August 3, 2014- when mother passed away at the Northern Navajo Medical Center - Med surge.
Was put on Lay off status August 2, 2014 with Basin home health.
NOVEMBER 06, 1999 – JULY 31, 2010
NAVAJO NATION DEPARTMENT OF BEHAVIORAL HEALTH SERVICES (DBHS)
NAVAJO REGIONAL BEHAVIORAL HEALTH CENTER
SHIPROCK
NEW MEXICO
SENIOR OFFICE SPECIALIST
Performed a full range of clerical work or technical support work of moderate difficulty requiring independent judgments.
Entered Direct/Indirect services into the DBHS database.
Label and entered all new incoming clients into the system.
Submitted a client service report to Window Rock on a monthly, quarterly, and annual basis.
Run statistics for the program supervisor and clinical specialists.
Provide Computer Technical assistance to the staff.
Perform receptionist duties as well as the office specialist duties for the treatment center.
Assist all visitors with questions and phone calls.
Direct Communication with counselors and administration staff.
Submit a report on break down services to the program supervisor on the current status of all clients for the current year, month etc.
Third Party Billing with Value Option – submitting enrollment for the DBHS Shiprock agency.
Typed out various memorandums, TA, TRF, PR, MOU, PAF, RDP, overtime payment forms.
Provided reports for GSA and Tribal Vehicles on a monthly basis. Requested maintenance for all department vehicles.
Arranged meeting, trainings, and flight/rental vehicles for staff members and program supervisor.
Ordered office supplies for clinical and administrative offices.
Submitted timesheets to window rock office for staff.
Walk through documents for payments to the contract accounting department for direct payment to vendors.
Direct communication with vendors as well as financial staff in window Rock.
Dedicated a lot of overtime to complete tasks and meet report deadlines.
March 01, 2001 to September 11, 2001
Basin Home Health and Hospice
210 North Orchard
Farmington, New Mexico 87401
Primary Care Officer (PCO)
March 2001 to September 11, 2001: Provided home care to father Freddie Silentman. Cooked cleaned, bathed and provided care for patient. Father was diagnosed with Sarcoma cancer. Provided service till September 11, 2001 when Father passed away at San Juan Regional Medical Center – ER.
Was put on lay off status with Basin Home Health
November 01, 2000 to April 27, 2001
Giant Mustang #9504
Shiprock, NM
Head Cashier
Handled Money on a daily basis
Operated cash register as well as several different money machines.
Performed some janitorial duties inside and outside. Served fast food to customers, completed local errands, ordered supplies for store, took inventory.
December 3, 1999 to October 11, 2000
Indian Country Market
Shiprock, NM
Shift Supervisor
Supervised Employees on a daily basis. Performed Supervisor duties. Handled Money on a daily basis, made deposits at the bank.
Operate propane and fuel. Inventoried all supplies and ordered supplies for store.
Schedule employee work hours.
July 07, 1997 to October 11, 1999
Thriftway #301
Shiprock, NM
Head Cashier
Operated the register, handled money on a daily basis. Performed janitorial like duties, operate credit card machines, money order machines. Assist customers with various question especially travelers.
April 24, 1997 to July 3, 1997
Thriftway #259
Shiprock, NM
Cashier
Operated store register, handle money on a daily basis. Performed janitorial like duties, operate credit card machines, money order machines. Assist with customer questions.
June 13, 1994 to August 5, 1994
Department of Head Start
Shiprock, NM
Receptionist
Typed out variety of office reports, correspondence, budgets from rough draft or detailed instruction, corrected grammar, punctuation, and arithmetical computation of reports. Performed specific office duties and operated office machinery. Check the mail daily; keep track of ingoing and outgoing mail to Window Rock AZ.
June 1, 1992 to July 1992
Northern Navajo Medical Center
Shiprock, NM
Clerk Typist:
Worked in the Medical records Department. Typed and filed patient charts, answered telephones, took messages, ran errands to different departments of the old hospital. Operate office machinery, calculators, computer, and assisting with reports. Assist visitors with information. Worked in an office environment.
August 2, 1992 to September 16, 1992
Northern Navajo Medical Center
Shiprock, NM
Clerk Typist:
Worked in the Nursing Educational Department. Assisted the NE Supervisor with typing out various correspondences, filing and answering phone calls.
February 2, 1991 to July 1991
Ricardo’s Mexican Restaurant
Shiprock, NM
Waitress:
Take customer orders, operated cash register and handle money, serve customers, cleaning dining area.
May 1990 to August 1990
Whataburger – 5th and Lomas
Albuquerque, NM
Cashier/Line worker:
Take customer orders, operate cash register, handle money assisted in line work as a cook, kept store clean and neat. Transferred from 5th and lamas to 2nd and menual, in July to August of 1990.
July 1989 to August 1989
NDET Summer Employment
Shiprock, NM
General Clerk Typist:
Typed out memos, timesheets, for the project coordinator, typed business correspondences letters to the tribal chairman in Window Rock AZ. Performed office duties.
June 1988 to August 1988
NHA Housing
Shiprock, NM
Clerk Typist:
Typed out notices to the houses. Performed office duties and operated office machinery. Delivered notices to houses, answered phones.
Education
1987 - 1991
Shiprock High School
Shiprock, NM
Diploma
General Business Courses. Graduated in May of 1991. Honor Roll with a 3.4 GPA. Perfect Attendance.
1991 – 1992
San Juan College
Farmington, NM
Major: Business Administration. Transferred to Dine College Spring of 1993.
1993 – 1994 (spring)
Dine College
Shiprock, NM
Major: Business Administration
References
Available upon request
Contact this candidate