ROBERT D-R PENCE 954-***-**** acyigy@r.postjobfree.com

Business Continuity Crisis Management Risk Operations

Governance, Risk, & Compliance (GRC) Committee member for 8 years in the Banking, Telecommunications, and Insurance industries; facilitating, directing, and influencing short and long-term successful strategies.

Decision-maker on complex programs, projects, and crisis events; providing clear guidance to beneficial conclusions.

Successfully simplified budgets by over three million in expenditures and 1.4 million in capital costs

Professional presenter: influencing, guiding, and training professionals, regulators, and standards.

Business Continuity Professional, 15 years of experience, promoted multiple times, and advancing resiliency.

Built teams, rejuvenated exasperated employees, using proven leadership techniques to develop, coach, and train individuals to successfully accomplish critical goals and re-energize motivation.

Clever, clear, and engaging writer and orator; utilizing innovative and best practices to handle difficult and aggressive audits, both internal and external by independent auditors and regulators.

Able to relate to and effectively communicate at all levels from: executives to recently graduated students.

Strategic Planning – Short & Long-term

Life Safety – Emergency Support

Business Continuity – Create solutions

Programs and Projects – Built Framework

Vendor Risk – SOC I, II, III

Crisis Management – Led Recovery

Training – Develop, Implement, & Manage

Budgeting & Costs – Saves

Problems & Gaps – Clear Analysis

PROFESSIONAL EXPERIENCE

Mercantil Commercebank, Miami, FL (2014-Present)

Senior Business Continuity and Emergency Management Officer, (Promoted once to equivalent of VP)

Manage all aspects of Business Continuity, Emergency Management, and Risk programs. Direct and influence through facilitation, guidance, and presentations the Executive Committee to successfully build resiliency. Write key regulatory minutes, manage audits, findings, and strategies. Direct short and long-term strategies to create resiliency, build security and decrease costs through innovative ideas. Drive morale through effective mentoring, coaching, and training. Lowered expenditures and capital costs all while exceeding goals and increasing resiliency. Managed the organization’s emergency and business continuity programs receiving three years in a row a “Strong” rating from both internal and regulatory bodies, which included: risk analysis, Business Impact Analysis (BIA), mitigation strategies, planning, exercising, awareness, and all employee training. Utilize strong written communication skills to write, receive, and manage the program, including internal and external audits as the banking industry is one of the most regulated industries regarding Business Continuity. Implementing the new FFIEC Appendix J regulation, which directs support for third parties. Transitioned program review from discontinued SAS70s to SSAE16s for better clarity.

Key Responsibilities:

Business Continuity, Emergency Management, Disaster Recovery, Vendor Management, Insurance, Risk, Policy and Procedural development, Exercising, Training, Monitoring, and Crisis Management.

Develop, coach, and train all units, increase resiliency and productivity, all while managing tightening budgets.

Facilitate updates and recommendations at Committee for increased resiliency.

Increase organization’s ability to respond, recover, and resume operations for an all hazards approach.

Manage crisis events at executive level and support individual teams’ response, recovery, and resumption of critical functions.

Be the subject matter expert (SME) for all things related to risk and resiliency.

Alaska Communication Systems, Anchorage, AK (2011-2014)

Senior Manager of Business Continuity & Emergency Management (Promoted and selected to be Successor to Director)

Responsible for managing the organizations emergency management and business continuity programs which included: risk analysis, BIAs, mitigation, planning, and exercising. Utilize strong written communication skills to write, receive, and manage all federal grants along with developing/implementing organizational policies and best practices.

Key Responsibilities:

Facilitate executive committee meetings, responsible for developing comprehensive training for 5 regional Incident Command Teams which garnered extremely positive results based on participant surveys

Oversee the emergency management and training budget which is over $1.5 million

Designed and implemented a Crisis Management Team and an Emergency Operations Center

Successfully managed all emergency events in a 5 region area spanning throughout Alaska and Oregon

Certified Red Cross Trainer

US Bank, Minneapolis, MN (20010-2011)

Senior Business Continuity Manager, (FVP Equivalent)

Managed and oversaw the Business Continuity and Emergency Management programs at the First Vice President (FVP) level with 16 staff members in a toxic environment, where the three managers who before me who held my position lasted, but a couple months. While I may have only been there a year, I was able to have a positive lasting effect; as they are still using the program and construct I built. Able to influence the Business Continuity, Emergency Management, and Disaster Recovery programs to increase productivity, drive effective results, and implement new Continuity software, enterprise-wide. Managed vendor relations, contracts, audits, and committee meetings.

Key Responsibilities:

Developed and implemented comprehensive training to all employees, adhering to regulatory requirements.

Executed Committee direction, reports, and metrics to successfully oversee and influence the program

Implemented Business Continuity software throughout the enterprise, streamlining policies and procedures

CPARM Professional Group, Seattle, WA (2002-2010)

Business Continuity Consultant and Contributor

Consulted with a variety of companies, organizations, and professional groups influencing Business Continuity and Crisis Management standards and best practices. Drove to implement best practices, clear documentation, and functional procedures, not paper programs that are so cumbersome and complicated that no one can or does reads them. Ensuring resources were managed effectively and efficiently. Oversaw the Emergency Operations Center (EOC) for the largest Hydro Races and Airshow in the Northwest called “Sea Fair” an event that lasts 2 months annually.

Key Responsibilities:

Provided needed expertise on business continuity and emergency management best practices at CPARM, which is a professional group including major companies like: Microsoft, Boeing, Expedia, T-Mobile, WaMu, and Starbucks.

Awarded by Washington State for exceptional dedication and commitment on business continuity during “Sea Fair”.

Utilized exceptional communication and interpersonal skills to maintain a positive rapport with all clients

Safeco Insurance, Seattle, WA (2008-2009)

Senior Program Manager

Designed, built, and implementation a best practices Business Continuity and Emergency Management program and then Safeco sold itself to Liberty Mutual and I stayed in Seattle. My program is still being used today.

Key Responsibilities:

Provided the organization with a high level of leadership and expertise on a variety of products including resiliency, crisis management, and business continuity

Reviewed and managed vendors, designing all best practices for the business continuity team, and implemented all internal communication procedures

Washington Mutual, Seattle, WA (2001-2008)

Program Manager, (Multiple promotions ended as VP Equivalent)

Effectively managed all aspects of the Business Continuity and Emergency Management programs, protecting the bank from significant loss with the Nisqually earthquake, severe storms, mudslides, WTO (civil disturbance) and many more. Provided governance, policy direction, and procedure refinements through an all hazards approach (implementing Pandemic procedure regulations from the FFIEC) and wrangling the elusive information void to get clear, timely, and effective communications.

Key Responsibilities:

Generated all executive management reports and managed most crisis events to successful conclusions.

Managed 13 full-time employees, vendors, and division liaisons for Business Continuity and Emergency Management.

EDUCATION & CERTIFICATIONS

Bachelor of Science, Business Management

University of Phoenix, Seattle, WA

Certified Business Continuity Professional (CBCP)

ITIL Group Certification

Professional Development Series FEMA Certification, and more Including:

IS-100, IS-200, IS-230, IS-235, IS-240, IS-241, IS-242, IS-244, IS-300, IS-660, IS-700, IS-800, E-154, and E-74

PROFESSIONAL DEVELOPMENT

CPARM, Contingency Planning and Recovery Management, Contributor and Member

APIP, Alaska Partners for Infrastructure Protection, Co-Chair

DRII, Disaster Recovery Institute International, Contributor and Certified Professional

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