Customer Service Computer User Software/Technical Support

Harold G. Decastro

**** **** **., ******, ** **033

805-***-****; **************@*******.***

Overview

Objectives: Customer service professional with an extensive amount of experience assisting a variety of customers with diverse backgrounds, seeking to utilize his solid academic knowledge, training, and troubleshooting skills as a Computer User Support Specialist.

Personal Characteristics That Add Value: A detail oriented, highly organized, responsible, persistent professional who is always approachable, patient, and respectful towards customers and is sincerely dedicated in providing better solutions and results.

Work Experience

Manpower, Oxnard, CA

01/2017 – Present

Software/Tech Support Call Center

Experience:

Provide support to users via phone, live chat, remote assistance software, and support ticket system to troubleshoot software installation, operation, and provide guidance on how to use tax preparation software.

Knowledge:

GoToAssist, Zendesk, Microsoft Word, Excel, PowerPoint, and Access

Skills:

Assisting end users with computer hardware, software, and printer problems.

Oxnard College, Oxnard, CA

05/2012 – Present

LLRC Student Specialist/Tutor

Experience:

Provides positive feedback to encourage, motivate, or build confidence in students.

Teach students study skills, note-taking skills, and test-taking strategies.

Knowledge:

Microsoft Word, Excel, PowerPoint, and Access

Skills:

Assist Non-IT users with computer hardware and software problems.

Clean Living Janitorial Services, Oxnard, CA

07/2008 – 06/2012

Owner/Sole Proprietor

Experience:

Providing excellent customer service to commercial and residential customers.

Knowledge:

Microsoft Publisher, Excel, QuickBooks, Adobe Photoshop, HTML, CSS

Skills:

Created brochures, flyers, and t-shirts, to advertise our commercial and residential services.

Developed a dynamic business website using HTML and CSS.

Optimized the company website for the Google search engine.

Monogram Real Estate, Victorville, CA

03/2007 – 06/2008

General Real Estate Agent

Experience:

Communicated with customers and provided them guidance in determining their wants and needs and helping them find solutions by searching databases with their specific criteria.

Skills:

Created marketing materials and marketing campaigns targeting residential customers.

J Williams Staffing, Victorville, CA

10/2006 – 02/2007

New Homes Sales Assistant

Experience:

Initiating face-to-face meetings with customers who visited the community sales office.

Effectively maintained relationships with partners and customers over the phone.

Communicated with a wide variety of customers about community details and informed them about the numerous technical features of the various models.

Skills:

Strong interpersonal skills and a customer service mindset.

Ability to multi-task, prioritize, and take initiative.

Victorville Hyundai & Suzuki, Victorville, CA

07/2006 – 11/2006

Car Salesman

Experience:

Establishing and maintaining relationships with customers from various backgrounds.

Building and maintaining strong coworker relationships and demonstrating excellent teamwork.

Providing the necessary guidance with finding a solution that meets or exceeds the customer’s needs and requirements; informing and demonstrating the technical aspects of our products.

Knowledge:

Understanding technical and mechanical features of numerous featured products.

Skills:

Communicating effectively over the phone or in person with customers.

Collecting, reading, and transcribing data in order to prepare accurate documents.

Liberty Realty, Las Vegas, NV

01/2003 – 09/2006

Real Estate Agent

Experience:

Helping customers filter through local databases using their specific search criteria.

Providing customers with effective solutions by analyzing recent comps in the MLS database.

Developing new client base over the phone and in person.

Telemarketing - Cold calling numerous potential customers daily.

Knowledge:

Business ethics standards and practices; fiduciary duties

Skills:

Time management strategies

Inquiring information from customers and using good judgement to formulate a plan of action.

Utilizing organizational and multi-tasking skills when handling multiple transactions.

Nevada Landing Hotel and Casino, Jean, NV

05/1999 – 03/2004

Slot Floor Person Supervisor

Experience:

Answering question from customers who are often frustrated and resolving multiple complaints in a timely manner.

Assisting slot technicians with monitoring, maintaining, and repairing slot machines.

Accomplishments:

Recognized by both peers and management for distinguished and exemplary performance and presented with the Simply the Best Award of Honor.

Skills:

Communicating effectively with supervisors and peers to coordinate the efforts of the team.

Troubleshooting slot machine problems.

St. John’s Reginal Medical Center, Oxnard, CA

01/1998 - 03/1999

Clinical Technician, ICU/CCU

Experience:

Providing urgent, emergent, and emergency care for customer in a fast paced environment.

Thriving in a high stress environment, displaying patience, integrity, respect, and teamwork. Skills:

Inputting emergency procedures and diagnostic test into the hospital’s information system.

Face-to-face discussions with individuals and teams

Naval Medical Center San Diego – Emergency Room, San Diego, CA

10/1992 – 11/1997

Section Leader, Hospital Corpsman 3rd Class

Experience:

Communicating with team members to support, instruct, recommend, and obtain information.

Providing leadership, supervision, instruction, and role model to 7 to 9 enlisted personnel.

Managing enlisted staff, clinical support of patients, and clerical support of division.

Accomplishments:

Received Good Conduct Award in recognition of faithful, zealous, and obedient naval service.

Recognized with a Personal Letter of Appreciation for providing outstanding patient service.

Knowledge:

Counseling strategies; Leadership skills

Skills:

Preparation of reports; acquisition of equipment and supplies

Education

Western Governors University

Oxnard College, Oxnard, CA

Oxnard College, Oxnard, CA

BS Business IT Management 2016

AS Computer Networking/IT 2017

AA Liberal Arts: Natural Science 2013

Certifications

CompTIA A+

CompTIA Network+

CompTIA Security+

CompTIA Project+

MTA Networking Fundamentals

MTA Database Fundamentals (SQL Server)

References & Portfolio Available upon Request

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