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Management Manager

Location:
Jersey City, New Jersey, 07311, United States
Salary:
210000
Posted:
January 27, 2017

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PROFILE

I specialize in Azure and Cloud platforms and related technologies. Expert at Quality Assurance and Data Center Migrations with 22+ years in Management and Technology; a leader with emphasis on IT Operations, CRM and Applications Development, global data center infrastructure initiatives, acquisitions and divestitures, Big Data systems assessments, ServiceNow, SharePoint, and Office 365 design and deployments, project portfolio management including applications management, disaster recovery/business continuity, mobile and wireless, operations, technical, and resource management expertise, and business continuity initiatives, with expertise in the Life Sciences, Insurance, Banking and other financial services sector. In depth knowledge of capacity planning as it relates to onshore/offshore data centers and managed network services. Responsible for large global engagements within geographically dispersed, IT organizations, and multi-national management experience. I have in-depth experience successfully deploying integrated systems to support international operations. Successfully managed budgets, architected and designed data center and networks for global projects working with multiple carriers; have personally managed global initiatives for 140 operations deployments in 13 countries, 8 of which have been for US government agencies and other government organizations.

Outsourcing and Offshoring, and Transformation Management experience in both domestic and international Oil and Gas, Media and Publications, Financial Services and Insurance sectors with significant accomplishments in the development, implementation, management and on-going continuous improvement (service & commercial) of large multinational initiatives, some with contract values in excess of $2B USD.

Previously managed program offices, data center and wireless infrastructure operations in Asia to internal clients of a global insurance firm. Industry focus has included financial services, telecommunications, and energy and utility sectors. I am currently leading matters involving contract negotiations, multi-vendor management for global infrastructure initiatives, and vendor contract negotiations. I assist companies in evaluating performance improvement opportunities across the organization including go-to-market operations, and corporate support functions. Through these engagements, I am working with clients in the areas of cloud computing technologies, business processes, business and financial planning, ROI and business case analysis, performance measurement, and program management.

Currently manage key partners, vendors and staff to oversee platform selections and technology planning. Strong record in leadership, teaching and mentoring skills, demonstrated experience in building and leading complex technical teams in a high growth, multi-faceted environment, and experienced in managing multiple projects simultaneously.

SPECIALTIES

I specialize in the following technologies:

-Mobile and wireless IT infrastructure and applications

-Enterprise application systems including .NET, Python, Django, ServiceNow, ERP, CRM, SAP, Oracle, Mantas, Hyperion EPM

-MSFT Azure platforms – Cloud integration

-Cloud Technologies including AWS, Cisco Nexus, Virtual SAN, BMC and HP

-Outsourced Systems including UNIX, Wintel, EMC Storage, Cisco Telephony, Network

-Data Center virtualization using Cisco, HP, and IBM, Mainframe (AS/400)

-Managed Services including Mainframe and Telecoms

-SharePoint design and development

-Office 365 Systems - Azure Development

-Expert in Routing and Switching, VoLTE, ATM, Alcatel-Lucent QIP IP address management systems, Gasper and Logica NG07, Cisco Nexus, MAN Fiber Deployments, WiMAX, LTE Advanced, 2-way VSAT including RF network systems, Laser and Spot Beam satellite technologies.

Infrastructure / Program Management initiatives:

Goldman Sachs/GE Capital, New York based IT transformation during acquisition phases (M&A) $44B USD

Tribune Publishing, Vendor’s Advisor on $75M USD outsource initiative

Time Warner, Technical Advisor for a Data Center separation between corporate and Time Warner Cable - $35M USD – 1 year

Hibu/Yell Digital Media Publications, Global Transition Director for multi-national Managed Services outsource

McGraw-Hill Education, Technical Program Director for Data Center consolidation / Apps separation and systems management using ServiceNow

Citibank, Vendor consolidation PMO in Asia Pacific, captured cost savings of $53M USD through vendor reductions

SuperValu Retail, M&A with business process assessments, captured cost savings of $25M USD by renegotiated outsourced vendor contracts

Ernst & Young, Global Financial Information Systems (GFIS) $200M USD – 3 years

Latham Watkins, Business Process Review

oBusiness process assessments, captured cost savings of $15M USD by renegotiated vendor contracts

oCaptive versus outsourced shared services center, cost savings of $35M USD in outsourcing services

Levine, Blaszak, Block & Boothby, LLP, Business Process Review

oTelecoms Consulting, data capture review for internal consulting practice

oOptimized internal systems for telecoms consulting practice, Portal created for data and knowledge exchange

AC Nielsen Global Outsource $1.2B USD – 10 year deal (Executive Sponsor for 1 year)

Citigroup Global Shared Services $500M USD – multi-year deal (Executive Sponsor with TCS for 1 year)

Reed Elsevier / LexisNexis Outsourced Services

oCreation of a shared services center, cost savings of $100M USD in outsourcing services

oMulti-year transformational strategy, outsource focused on 3 organizations:

Global Data Fabrication (GDF) in the Editorial & Production (E&P)

Editorial Systems and Taxonomies (ES&T)

Enterprise Information Solutions (EIS)

Citigroup General Counsel, Business Process Transformation (CITIGC)

oBusiness process transformation, captured cost savings of $135M USD in outsourced legal services

oInternational law firm reviews, captured cost savings of $65M USD by renegotiated third party contracts

Merrill Lynch Expansion Initiatives $1B+ USD – multi-year programs (BearingPoint Engagement Director)

oSingapore data centre site selection (IDS) expansion, front and back office for Investment Banking

oUS data centre expansion services (IDS) infrastructure

oIndia back office site selection and implementation services

oUS VoIP vendor selection (IDS) expansion, front and back office for Investment Banking

BofA Data Centre consolidation initiative

oUS data centre consolidation services (ML) infrastructure

Altria General Counsel, Business Process Transformation

oE-Discovery, Philip Morris USA and International, pre litigation forensics data capture

oAsset assessment, Kraft Foods divestiture, hard and soft asset review and valuation

ABN AMRO Outsource $3.4B USD – 1 year engagement (Program Director and Vendor Management)

Bristol-Myers Squibb Global Outsource $500M USD – 5 year contract (Head of Solutions)

Reuters Global Outsource $3.3B USD – 5+2 year deal (Head of Solutions, Design and Integration)

Pepsi Int’l Global Outsource $1.8B USD – 5+2 year deal (Head of Solutions, design and integration)

Dow Chemical Global Outsource $1.4B USD – 7 year engagement (Program Director for 3 years)

Wells Fargo Bank Outsource $100M USD – 3 year engagement (Executive Director for 3 years)

EXPERIENCE:

2007-Present – New York / Singapore / London / Hong Kong / Manila

Satellnet Inc – List of engagements below:

Senior Advisor – Hewlett Packard Inc. (HPI) (2016-2016)

I currently provide advisory services for an integration of Azure and AWS technologies. These services include initiatives to migrate application systems to Microsoft Dynamics CRM system.

Senior M&A Strategy and Program Manager – Goldman Sachs (2015-2016)

I was providing strategic IT transformation services under the office of the COO at Goldman Sachs during the acquisition of GE Capital (Deposits Group). These services include initiatives to consolidate technologies and migrate application systems, vendor contract solicitations and negotiations, and data center facilities optimization efforts. I provide technology improvement opportunities across the PMO including technical and business operations and manage 16 concurrent projects. Developed a platform roadmap to integrate GS and GE Cloud technologies post-acquisition; including AWS, Azure, and several proprietary systems.

Vendor Advisor – Program Manager – Tribune Publishing (2015-2015)

Provided program and advisory services for a media and publishing company in Chicago, TCV $75M USD

Global Transition Advisor – Program Manager – hibu Media and Publishing (2015-2015)

Provided program management and sourcing services for a multi-national media and publishing company in Philadelphia, 4 regions, 2 data centers, 2,500+ servers, 400 applications

Senior Program and Infrastructure Advisor – US Dept. of Transportation (2013-2015)

Provided program management and sourcing services for the National Railroad Passenger Corporation under offices of the Deputy Secretary – US Dept. of Transportation. These services include initiatives to refresh technologies and expand high-speed rail services, vendor contract solicitations and negotiations, and facilities optimization efforts. Provide performance improvement opportunities across the PMO including technical and business operations. ServiceNow was selected as the new standard and was designed and delivered during the initiative.

Program Advisor – McGraw Hill (2012-2013 – concurrent with Merck)

Provided infrastructure SME services for McGraw Hill during the separation of its Financial and Education divisions. This includes vendor contract negotiations, and network capacity and systems analysis. Scope includes S&P, MHF, and MHE divisions, working with Education division with its 500+ applications, 3,000+ servers, and 11 data centers. ServiceNow was selected as the new standard – my team designed and delivered during the initiative.

Global Program Manager – MERCK (2012-2013 – concurrent with McGraw Hill)

Provided program management and consultancy services for Merck providing Global PMO services under their Network division. Manage Vendor contract negotiations, and network capacity and systems. Provide performance improvement opportunities across the PMO including technical and business operations. Work with clients in the areas of financial planning, prioritization analysis, ROI and business case analysis, network performance and planning.

Global Program Manager – Citigroup (GDP and CTI) (2007-2015)

Managed global vendor transition for the CTI tower and assisted the bank in creating its Program Office during the initial phases of the program. Managed regional PMO for Citibank’s HR and vendor rationalization/consolidation efforts in Asia. Scope is to reduce 18,000 vendors worldwide by 40%. Manage contract renegotiations, multi-vendor management for GCT sourcing initiatives, and vendor negotiations for all banking product lines including Core Banking, Wealth Management, Cards, e-Biz, and collections.

Global Program Director - Risk and Technologies – AXA Group (2011-2012)

Provided program management and consultancy services for AXA Technology Services (ATS) providing Global PMO services under their Network Simplification Program. Managed data center consolidations in 5 regions, RFI/RFPs, contract negotiations, and vendor/client renegotiations. Industry focus includes financial services, telecommunications, hedge, and fixed income sectors. Led matters involving contract negotiations, multi-vendor management for global sourcing initiatives, commercial disputes, and client / vendor negotiations. Provided performance improvement opportunities across the organization including technical and business operations, and develop corporate support functions. Worked with clients in the areas of benchmarking, business process analysis, business and financial planning, prioritization analysis, ROI and business case analysis, performance measurement and management, and program management.

Director Data Center Operations, IT Technology Services – NTT Group (2009-2011)

Advisor to NTT implementing, managing, and maintaining a $2B Global IT Outsourcing service relationship consisting of Data, Voice, Video, and Infrastructure services between the bank and its Outsourcing Partners spanning 55 countries across 4 major geographical Regions. Accountable for streamlining and standardizing Global Service Management across the Service Portfolio in line with the business goals. Through the creation of multi-regional Project office consisting of disparate teams across all geographical regions: North America, UK/EMEA, APAC, and LATAM, optimized the infrastructure footprint by managing the successful delivery of all Transition and Transformation activities globally

CIO Data Center Operations, Head of Technology Solutions Asia – NTT Group (2007-2009)

Delivered Cloud and Mobile technologies using carrier based MPLS services from NTT, Verizon, AT&T, and China Telecom to 35 multi-national clients in 14 countries. Cloud backbone was leveraged using NTT integrated systems and services.

I possess extensive experience and use commercial and proprietary tools, and public domain utilities to examine the security posture of an application. I have analyzed application security from several vantage points: the unauthorized user, the authorized user, and to the extent possible, the administrative and developer users. My security testing approach consists of eight key stages:

oSecurity Architecture Review

oVulnerability Analysis Test Plan

oNetwork Mapping and Data Collection

oThreat Model Identification

oVulnerability Identification (includes OWASP Top 10 security vulnerabilities)

oPenetration Testing

oAnalysis and Reporting

oVulnerability Reporting - tools for consolidating vulnerability descriptions from different scanning devices

2006-2007 - New York / London / Mumbai

Director Global Infrastructure / Head of NA Service Delivery TATA Consultancy Services

Head NA Data Center Operations TATA Consultancy Services

New York / London / Mumbai

Managing Director based in New York office with areas of responsibility for overall growth, profitability, staffing and management of the Financial Consulting practice globally, including Banking and Financial Services, Business Transformation Services, major client business development, BPO and ITO, general offshoring and outsourcing, and service management. Responsible for multiple engagements with global Financial Services and Telecom clients providing corporate governance and risk management expertise. Currently manage 35 direct reports in multiple countries. Brought $50M in new business to the practice in the last 12 months.

I designed and delivered 8 client sites in India using VSNL's multiservice network using Alcatel 7670 Routing Switch Platform (RSP) and managed by the Alcatel 5620 Network Manager (NM). Alcatel supported IP, MPLS and ATM and was designed with using advanced features necessary for TCS clients to simply turn on new services as they choose.

My focus has been on achieving high performance by transforming all aspects of mobile and data center infrastructure and operations by centralizing data center facilities, rationalizing and virtualizing servers, implementing tiered and virtualized storage, and introducing automated provisioning, predictive operations and business service management capabilities-all while taking into account (and benefiting from) service-oriented architectures.

2005-2006 - New York / London / Hong Kong

CIO / Managing Director – Banking and Insurance Infrastructure – BearingPoint / KPMG

Head of Client Data Center Operations based in New York area responsible for the overall growth, profitability, staffing and management of the Financial Services and Telecoms practice in the New York office, major client business development, contract negotiations, and a wide range of engagements covering security and risk assessment, business and IT strategies, global outsourcing, and service management. Responsible for multiple engagements with global Financial Services and Telecom clients providing corporate governance and risk management expertise. Practice Section reports directly to the Vice President of the New York office. Currently manage 86 direct reports. Brought $30M in new business to the practice in 18 months.

2004-2005 - New York / London

Head of Networks/Solutions Design/Integration - British Telecom

NA Technical Instructor - British Telecom

Led outsourcing / offshoring solutions practice for BT in the Americas responsible for P&L and service delivery for the Financial, Pharma, and Government sectors. Served as the C-Level technical authority for Merrill Lynch, DuPont, Glaxo-Smith Kline, Universal Music Group, Vivendi International, and United Technologies. Additional BT focus was to manage the global client relationships, and outsourcing solutions. My practice group focus was on ‘winning new business’ in the US; which won in excess of $4.5B USD in new business markets. I am a Subject matter expert with Cisco, Microsoft, Computer Associates and Veritas backup solutions, and Symantec Enterprise systems.

Developed new international project rollouts incorporating a wide variety of global network systems, MPLS, VoIP, VPN, and Broadband solutions. Performed initial disaster recovery and security policy analysis for clients. Defined methodologies for organizations to manage global networks and outsourcing activities, increasing profitability of business systems processes. Planned and managed personnel and projects to assess and enhance IT Best Practices to the levels, as well as create standard preventative maintenance programs for the firm’s MPLS standardized technologies.

I designed and delivered MPLS networks supporting more than 70 countries, encompassing 1000 points of presence (POPs), serving more than 1300 customers and supporting more than 23,000 customer ports. MPLS IP-VPN service network was based on Cisco 7200, 7500, and 12000 series routers all running Cisco IOS Software. Delivered MPLS network including leased line, Ethernet, Frame Relay, ATM, dial and xDSL. VPN network was designed as a three-tier architecture with Tier 3 POPs located as close as possible to remote customer sites to ensure that local connections were as short and therefore as cost-effective as possible.

1996-2004 - Boston / Detroit / Shanghai

Senior Project/Program Director – EDS

Director of NA Infrastructure – General Motors

Coordinated global network operations in 12 countries. Monitored direct reports for 13 call center systems and IT helpdesks and support centers. Managed client network infrastructure and administration efforts. Performed as liaison between the corporate office and government agencies in regards to Homeland Security projects. Developed and maintained relationships with key clients in the redesign and execution of their active directory migrations. Designs and institutes identity management and security software for the corporate infrastructure.

Project Manager on the GM Online project encompassing 550,000 users providing Mobile and Wireless, Optical, MPLS, 35 Voice over IP implementations with 15 being direct hand-on implementations, design and deployment of and EMC SAN solution, and wireless solutions within the GM global infrastructure.

Designed and deployed transitional infrastructure during a relocation of the corporate office, whereby both offices would maintain data and voice connectivity during the transition. Developed relationships between corporate office management and government agencies regarding Homeland Security project in the security management space. Also developed core technical relationships with key clients such as Citibank, JP Morgan Chase, and Fleet assisting with infrastructure redesign and deployment of Active Directory migrations from Windows NT to Windows 2000 Server environments.

MEMBERSHIPS:

Member – IAOP

Member – BPO Council

Member – SEC IFRS Committee

Member – CIO Roundtable – Fordham University

Member – British-American Business Council

Member – European-American Business Council

Member – National Outsourcing Association UK

Member – Society of Information Management (SIM)

Member – Satellite Broadcasting and Communications Association (SBCA)

Member – US Dept. of Commerce – NTIA Broadband Technology Opportunities Program

Member – Armed Forces Communications and Electronics Association (AFCEA)

Member – Institute of Electrical and Electronics Engineers, Inc. (IEEE)

Member – Cellular Telecommunications & Internet Association (CTIA)

Founding Member – China-US Business Center (中国美国商业中心)

Founding Member – Global Sourcing Council

Microsoft Partner since 1996 – O365, Azure, Web based systems

EDUCATION / CERTIFICATIONS:

MBA, Finance, Economics, PSU / BS BA Economics, University of Virginia

CISSP / ITIL Certifications v2 / v3

Certified ITSM

Microsoft MCSD

Cisco Certified InterNetwork Expert (CCIE)

PMI / PMP (PRINCE 2 Methodologies)

Six Sigma Lean Certification

Agile, Waterfall

LANGUAGES:

Fluent English / Intermediate French / Intermediate Spanish / Beginning Mandarin



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