General Sales Manager

JOHN D. STONE

*** ******** **** • Akron, OH ***** • 330-***-**** • ***********@*****.***

PROFILE OF QUALIFICATIONS

● Ambitious self-starter who excels at identifying lucrative sales / F&I opportunities, defining strategies for capturing new dealership business, developing solid existing clientele, and attaining leveraging in key competitive markets.

● Top Grossing Sales Manager of the Year (2007 - 2013) who offers excellence in negotiations, communications, and interpersonal relations skills to identify, prioritize, and initiate dealership processes to achieve performance goals.

● Integral leader who makes decisions to reflect positively on business well-being in alignment with dealer vision, value, and objectives, and showcases knowledge of federal, state, and local laws which govern retail auto sales. PROFESSIONAL SYNOPSIS

SIMS BUICK-GMC-NISSAN, WARREN, OH 44483

NEW CAR SALES MANAGER 2015 - 2016

MIKE PRUITT HONDA, AKRON, OH (2004 – 2014)

General Sales Manager ( 2007 – 2014)

● Utilized broad scope of industry knowledge and dynamic business acumen toward achieving dealership retail sales of up to 34.7 million, including increasing annual retail sales and gross 15% a year across a 6-year period.

● Drove business growth by recruiting, training, mentoring, and managing a top-performing 80-member leadership and sales team, including meeting with sales managers to plan objectives for achieving sales and gross profits.

● Expertly coordinated supply of new / used vehicles, and audited appraisals of trade-in and wholesale of vehicles.

● Contributed solid communication skills toward promptly resolving customer complaints and ensuring satisfaction.

● Interfaced among sales / F&I, Sub-prime, and Internet management teams to review past / future plans of action.

● Coordinated efforts with General Manager on forecasts, advertising, promos, manufacturer programs, and staffing. New Car Sales Manager ( 2006 – 2007)

● Strategically steered goal forecasting for gross and net sales and key expenses on a monthly and annual basis, including increasing leasing penetration from 19% to 72% and averaging $2,100+ a copy desking new car deals and $2,800 a copy desking used car deals.

● Exhibited talent in comprehensively preparing a monthly operating budget for a large-scale new car department.

● Conceptualized and developed plans to increase market share and sales effectiveness, including handling manufacturer interface to take advantage of special pricing / offers and other incentives to dealer / customers.

● Demonstrated sharp analytical abilities toward tracking customers to ensure leads are logged and followed up, along with reviewing inventory with daily lot-walks to guarantee proper mix of stock for optimal turnover efficiency.

● Led merchandising and advertising efforts for a new car department and created and reviewed F&I penetration.

● Ensured high-volume sales by recruiting, training, and managing sales / F&I teams in meeting key monthly goals.

● Effectively monitored C.S.I. ratings for the department, and efficiently ensured timely follow up for new customers. Used Car Manager ( 2004 – 2006)

● Maximized bottom-line performance by maintaining proper inventory mix CPU of $10,800, including averaging

$2,800+ per copy desking deals and attaining status as the #1-ranked leader in Certified Honda sales in 2006.

● Recruited, mentored, and managed sales staff, including conducting save-a-deal meetings with personnel and working with General / General Sales Manager on inventories based on current sales and V-Auto market analysis.

● Cost-effectively controlled expense elements for Used Car Department, and reviewed inventory with lot-walks. 9

SPITZER CHRYSLER, AKRON, OH (2003 – 2004)

General Manager

● Played a vital role in developing annual dealership performance forecasts by estimating total dealership sales, gross, and operating profits, as well as expenses for the variable and fixed departments to boost core results.

● Coordinated efforts with sales / parts / service / business managers to plan and implement sales-driven goals.

● Recruited, trained, and monitored performance of department managers and led weekly meetings and training. PROFESSIONAL DEVELOPMENT & TECHNICAL SUMMARY

Honda F&I Manager Training • Administrative Time Management Honda Leasing School • How to Train the Trainer Seminar • Special Finance Training Honda General Sales Manager Training• Honda Training Techniques • Honda Internet Training ADP • Reynolds & Reynolds DMS • DealerTrack • V-Auto AutoBase • Vince Solutions CRM • E-Car List • Higher Gear CRM • AutoMate DMS JOHN D. STONE

782 Diagonal Road • Akron, OH 44320 • 330-***-**** • ***********@*****.*** Date: 01/25/2017

Dealer:

Name:

Title:

Address:

City, State, Zip code

Dear:

I am seeking a General Sales Manager role at your Dealership and have submitted my resume for your review.

I am excited to build a rewarding career with your company, and am confident that my professional skills can help to achieve your objectives. I can offer cross-functional experience in High-Volume Automotive Sales / F&I Management, Team Building / Training, Used Car Purchasing, Inventory Control, Appraisal Auditing, Credit / Consumer Lending, Installment Contracts / Lease Contracts, and Vehicle Service Contracts,

To complement my background, note that I completed rigorous professional development in Honda F&I Manager Training, Honda Leasing School, Honda General Sales Manager Training, Honda Training Techniques, Honda Internet Training, How to Train the Trainer Seminar, Special Finance Training, and Administrative Time Management.

As the General Sales Manager for Mike Pruitt Honda, I expertly directed high-volume dealership sales, including developing forecasts by estimating total vehicle sales, gross, and operating profits. Within this role, I recruited, trained, mentored, and managed a top-performing 80-member leadership and sales team, including meeting with sales managers to plan objectives for achieving sales and gross profits. I also expertly coordinated supply of new / used vehicles, and audited appraisals of trade-in and wholesale of vehicles. During this time, I was recognized for job performance excellence with “Top Grossing Manager of the Year" honors for 2004 - 2009. I also achieved dealership retail sales of up to $44.7 million, including increasing annual retail sales 15% a year. Desking and closing deals are one of my greatest assets. As this is just a sampling of my job history, please refer to my resume for additional experience with Mike Pruitt Honda and Spitzer Chrysler. You will fine me to be an enthusiastic professional who can contribute a track record of organizing and implementing sales / F&I strategies to improve bottom-line performance while defining key dealer priorities and meeting targeted goals. In addition, I can build customer-focused teams within fast-paced, deadline-oriented environments while streamlining business processes to increase productivity, efficiency, and quality of services. For the sum of these aforementioned reasons, I believe I will prove to be an incredible asset to your company.

I look forward to hearing from you, and thank you in advance for your careful consideration. Sincerely,

John D. Stone

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