Customer Service Microsoft Office Policy Researcher

Lashley Austria

240-***-**** / *******.*******@*****.*** / www.linkedin.com/in/lashleyaustria

Summary: P roven ability to analyze, grow, and develop in an office environment. Able to adapt at new environments; businesses, and organizations. Able to prepare and organize presentations, analyze data, and provide constructive criticism. Excellent customer service and communication skills. Extensive background is in government relations, nonprofits, and administrative support. Familiar with project coordination and teams, managing operations, and serving as the liaison between clientele and organization/company. N o security clearance but clearable if accepted for a position. Professional Experience:

Caregiver, B ethesda, Maryland J anuary 2011 - January 2016

● During this time, I was helping to care for a terminally ill parent coupled with other family needs. Community Manager (Temporary), D ecember 2015-March 2016 Carr Workplaces (under Carr Properties), W ashington, D.C. Summary:

● Assisted with receptionist activities at the front desk. Cataloged mail/packages. Organized invoices.

● Call Center assistance in coordination with the various corporate tenants located at my particular Carr location and within the overall Carr Workplace Network.

● Assisted with Opening and Closing procedures coupled with greeting clients and visitors and monitoring cafe cleanliness.

Communications Intern F ebruary 2015 - May 2015

Ballston BID (Business Improvement District), Arlington, VA Summary:

● Conducted research and data entry of businesses and organizations located within Ballston neighborhood of Arlington, Virginia.

● Assisted on the planning of Taste of Arlington for the Ballston region.

● Engaged with local businesses/non-profit organizations to assess level of engagement. Fundraising/Marketing Intern October 2014 - March 2015 Brian D. Robertson Memorial Solar Schools Fund (The Solar Foundation Project), W ashington, DC Summary:

● Analyzed research of prospective corporate, foundation, and individual donors for grants.

● Collaborated on website design of the organization with NationBuilder.

● Increased support and events for the organization on its social media platforms and NationBuilder. Developed guidelines for events.

● Maintained donor database records. Assigned other administrative support duties. Policy Intern January 2014 - September 2014

Hans Riemer - Councilmember (Montgomery County Council-At-Large), Rockville, Maryland Summary:

● Oversaw county policy issues under the guidance of the Policy Analysts and Councilmember Riemer.

● Conducted an analysis of current county issues such as land usage and transportation from qualitative and quantitative data provided.

Office of the Chief Human Capital Officer Intern July 2013 - September 2013 United States Department of Energy (DOE), W ashington, DC Summary:

● Created and collaborated of reports and presentations with the Microsoft Office Excel.

● Participated and provided data analysis-- HR Service Delivery Study-- that had qualitative and quantitative information.

● Assisted in writing recommendations for current management issues. Austria, Lashley Resume Page 1 of 2

Lashley Austria

240-***-**** / *******.*******@*****.*** / www.linkedin.com/in/lashleyaustria Campus Organizer Leader at UMBC September 2011 - December 2011 Obama For America (2012 Reelection Campaign), R ockville, Maryland Summary:

● Organized potential members to be a part of the campaign.

● Met with potential associated groups and individuals to gather more momentum behind the campaign.

● Collaborated with College Democrats events to promote the President’s campaign on campus.

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Legislative Intern January 2011 - May 2011

Chris Van Hollen, United States House of Representatives, Washington, DC Summary:

● Assisted with receptionist responsibilities.

● Gave tours of the Capitol Hill grounds to numerous visitors.

● Attended congressional hearings to generate policy briefs for staff members within the focus areas of energy, education, environment, and international relations.

● Monitored news/information sources about the congressman. Organized mail via Internet Quorum. Organizing Fellow July 2010 - September 2010

Hans Riemer - Councilmember (Montgomery County Council-At-Large), Wheaton, MD Summary:

● Generated and organized profiles of potential voters into an information database via MyNGP.

● Participated in phone banking using VoteBuilder tools to gain voter outreach and support during the 2010 election year in the county. In addition, participated in events with the candidate.

● Canvassed the county for voter outreach.

● Packaged and Mailed flyers and mailers to distribute to potential voters. Austria, Lashley Resume Page 2 of 2

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