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Customer Service Sales

Mississauga, Ontario, Canada
January 27, 2017

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Keith Syrett

Phone: 416-***-**** Email:


An accomplished Sales Account Manager with diversified sales and marketing experience in multiple product disciplines with over 10 years’ experience in the USA and Canada. Experiences in supervising other account managers meet budgets and sales goals. Technically inclined, (electronics graduate), analytical, computer literate, tenacious in spirit, with strong people skills. Demonstrated ability to achieve and surpass sales targets. Emphasis on relationship building and customer service. Effective communicator and negotiator with a talent for handling problem accounts.


*Account Management *B2B Sales *Presentations and Proposal *Business Development *Customer Base Expansion *Prospecting/Cold Calling

*Key Accounts *Up selling *Team Leadership

*Reseller Accounts *Product Training *Managing /Supervising Others

*Sales & Contact Reports *Sales Trend Analysis *Competitor Analysis


Sales Associate/Driver NRG Foods Vending machines, Snacks & Beverages

June 2015- current Mississauga, Ontario

Product pickup and Delivery of Vending machine snacks and beverages to various locations throughout the GTA

Customer Service & Relationship building with new and current accounts

Inside Sales GSE R US Aircraft Ground Support Equipment

Nov. 2014-May 2015 Mississauga, Ontario (contract position)

Account development “hunting” for new business in a world market

Customer Service, “Farming” to previous and/or current accounts

Product sourcing in North and South America for a wide variety of ground support equipment,

such as: Ground Power Units, Aircraft Starters, External Air conditioners & Heaters, Aircraft and Baggage Towing Tractors, DC Power Units, Fuel Carts/Trucks, Passenger Stairs, Baggage Loaders & Unloaders, etc.

Provided customer quotations: RFP’s and RFQ;s

Delivery Driver Agram Garden Centre Aggregates, Soil & Garden Supply

Apr. 2012- Oct. 2013 Oakville, Ontario

Provide excellent customer service

No accidents

Seasonal work in the landscaping and garden business

Delivered mostly within the Mississauga, Oakville and Burlington region

Delivered various products to end users and contractors by dump truck.

Such as, limestone screening, crusher run, gravel, hpb, mulch, sod and soil,

decorative rock, patio stone, brick pavers, plants and trees

Inspection of truck every day to insure roadworthiness

Regional Sales Manager Enchantment Safety and Supply Safety Supplies & Facility Products

May 2006-Oct. 2012 Albuquerque, New Mexico

Established average yearly sales increase of 18.5% year over a 5 year period.

Implemented a First Aid Van to better expand first aid business and customer service.

Hired a new outside sales representative to expand market in southern New Mexico

Implemented monthly sales meetings with OEM/distributors for product training to sales reps.

Developed a niche market (disposable gloves) with high profile restaurants and local food retailers

Negotiated better pricing and new distributors to replace older product lines that resulted in higher

profit margins.

Top Salesperson 4 years in a row

Account management, sales support, customer service and supervisory duties for 3 outside sales reps.,

in the greater Albuquerque, Santa Fe and Las Cruces areas.

Liaison with safety distributors/manufacturers reps., for product training to outside sales reps.

and various accounts.

Sales calls with outside reps.

Organized and executed product” blitzes” in target markets

Managed monthly sales call reports

Attended relevant trade shows

Account Manager Airgas NCN Gases, Welding & Safety Products

Sept. 2002-Feb. 2006 Sacramento, California Distributor across the USA

Initiated company mandate in my territories to increase safety sales with welding account reps.

(9 reps in 2 territories)

Developed strong customer relationships with several key accounts that resulted in increased sales

Penetrated and increased sales to older accounts that had been neglected over the years

Utilized OEM/distributor reps. to provide more training and product awareness to more accounts than previously, resulting in increased sales

Responsible for Safety Sales Targets for 4 Welding Account Reps.

based in Salinas and San Jose CA. (2004-2006)

Responsible for Safety Sales Targets for 5 Welding Account Reps.

based in Sacramento and Reno NV. (2003-2004)

Experienced in dealing with a wide variety of customer types: County

City, Hospitals, Marine, Construction, Mechanical, Electrical, Computer,

Peripherals, Manufacturing and Food processing

Account Manager Albuquerque Moving and Storage Industrial/Commercial/Corporate

Jan.1999-Feb.2002 Albuquerque, New Mexico Movers

Increased business in my division by 135% overall

Responsible for securing and planning the largest move by company, (Second Judicial Courthouse)

Responsible for sales in Office and Industrial Moving Division for the Greater Albuquerque and Santa Fe Region

Provided estimates, bids, logistics and follow up to clients

Planned and coordinated all moves

Organized safety training meetings for moving crews

Supervisory responsibilities for crews of up to 22 persons

Examples of large moves I was responsible for:

- Second Judicial Courthouse Albuquerque, NM

- National Parks Dept. Offices Santa Fe, NM

- Nuclear Product Support Group Kirtland AFB, NM

- Attorney General’s Office Albuquerque, NM


Electronics Technician

Sheridan College of Applied Arts & Technology

Audio Production Techniques

George Brown College

Liberal Arts Program

Seneca College

Professional Development Courses

*Airgas Sales Training

*Negotiating with Power & Control * Microsoft Office/Outlook ’97 certificate * CompTIA A+ certification

*Selling Against the Competition * Increase Revenues & Drive Down Costs * Time & Territory Management

*References available at your request*

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