Customer Service Microsoft Office

CRISTINA KIRIT

**** ******** ****** **** § Las Vegas, NV 89121 § 702-***-**** § *******@***.***

PROFILE

Dedicated, service-oriented professional with exceptional ability to manage multiple projects/tasks in high pressure, time sensitive environments. Background in education, linguistics and hospitality industries as well as extensive knowledge of Art History and Math. Exemplary communication and interpersonal skills; good listener. Interacts in a positive manner with a wide range of people of various ages, cultures and socio-economic levels. Displays empathy and consideration for others. Exceptional organizational skills; takes pride in providing dynamic customer service. Establishes rapport and sense of trust with management, co-workers, students, parents and staff.

STRENGTHS

Teaching / Recruiting

Leadership / Guidance

Academic Advising

Customer Relationships

Deadline Responsiveness

Communications

Admission, Recruitment and Enrollment

Organization / Planning

Multilingual French-Hebrew, Romanian

EXPERIENCE

PINNACLE COMMUNITY SERVICE, MANAGEMENT AND QA (Quality Assurance) - Las Vegas NV,

2015 – Present

Manage multiple tasks:

ISP, reviews, and reports

Monitors workers performance

Training the staff and implement Co. policies

NEVADA VIRTUAL ACADEMY – Las Vegas, NV, 2015

Proctor and substitute teacher

SALVATION ARMY – Korean Corps, Las Vegas, NV, 2013 - 2015

Teacher:

Teaching and tutoring: English, Math.

Teaching Art, and Social Science during the summer time 2013 – 2014 - 2015

LANGUAGE TRAINERS – Canada & United States 2011 - 2012

Linguist

§Planned, organized, and managed educational activities which included: tutoring in basic language skills, grammar and conversation; motivating and mentoring students.

§ Monitoring student progress to ensure compliance with educational standards; arranging course materials; translating; completing student evaluations.

§Acting as liaison with clients.

WYNN RESORTS LIMITED – Las Vegas, NV 2005 - 2008

Le Reve Hostess

§Provided highest quality of service to customers

§Received and welcomed the guests with due attention; greeted them with a smile;

Assisted the customers by sorting their queries and grievances; follow up to make sure everything was in order.

§Coordinated with other staff to ensure the availability of best service to the guests.

§Promoted and marketed the “Le Reve” show as a major attraction.

§Wrote articles about ‘Le Reve’ that was published in International publications.

§Responsible for increasing ticket sales.

§Served as Emergency Services Coordinator.

ACADEMIC ADVISING AND ADMISSION 1990 – 1992. College of Nursing, Constanta, Romania, Europe.

Responsible for the administration, security and confidentiality of students files.

Make recommendation regarding the enrolment process.

Provide initial screening of applicants.

Writing recruitment reports/documents in a timely and efficient manner.

Preparing, creating and updating database for student information.

Transcript evaluation and student interview scheduling.

NATIONAL OFFICE OF TOURISM - Constanta, Romania 1985 - 1989

Tour Guide

§Played an active role in the welcoming, enjoyment and safekeeping of all visitors to Mamaia, Constanta.

§Dealt effectively and courteously with all visitors, suppliers and team members.

§Led entertaining and interesting guided tours of Constanta, Bucharest, Brasov, and Transilvania.

§Liaised regularly with other members of the guiding team and gave or acquired feedback on any relevant information at daily meetings.

§Proactively and positively resolve problems/incidents.

§Proactively promoted the souvenir guidebook, wedding facilities, and other aspects of the business when appropriate.

§Provided in depth information to tourists for visiting traditional Romanian restaurants focused on customs, traditions, culture and Eastern European history.

EDUCATION

SECONDARY EDUCATION – 33 Credits at Nevada State College 2013-2014

NEVADA STATE COLLEGE – Las Vegas, NV 2012

Bachelor of Arts / Psychology

COLLEGE OF SOUTHERN NEVADA – Las Vegas, NV 2010

Associate of Arts

NEW YORK UNIVERSITY – New York City, NY 2004 (30 credits)

College of Dentistry / Major: Dental Hygiene

LAGUARDIA COMMUNITY COLLEGE – New York City, NY 2002 (18 credits)

Pre-Dental Hygiene Major

COMPUTER SKILLS

Excellent PC skills, Microsoft Office; Outlook Express; Internet.

RECOGNITION / HONORS

National Scholars Honor Society 2007

Certificate of Leadership - “Academy of Leadership” COLLEGE OF SOUTHERN NEVADA

Certificate of Merit - “Extraordinary Work on Project/Event” / WYNN RESORTS LIMITED

Letter of Commendation, - “Mobile 5 Star Event” / WYNN RESORTS LIMITED

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