Shakena Ganues (***)

***-**** acyial@r.postjobfree.com

Objective

A well-seasoned professional with experience in performing a variety of

administrative and staff support duties for a specified department, which

require a range of knowledge and skills of organizational procedures and

policies; as well as underwriting

Summary of Skills

Expert Skill Level

MS Word MS Excel MS Power MS Outlook MS Access Data Entry

Point

MAC OS Internet MS Publisher Written & Oral Attention 55 WPM

Explorer Communication to Detail

Medicare Notary Management Title Clerk Scheduling

Public Skills

Intermediate Skill Level

STAR Method Transcrip Data Accounting 4 Corner Training

Modules tion Analysis Principles Module

Education

Bachelor Healthcare Administration ECPI, College of

Technology 2010 - 2013

. GPA 3.0

. Dean's List

Master Business Administration Strayer University

2013 - 2017

. Concentration in Human Resources

Notary Public NC Secretary of State

Professional Experience

Clinic Administrator

WellMed/Optum Health 2014 - Present

. Direct, supervises, coordinates specific functions and activities of

clinic including systems, policies and procedures, human resources,

support services

. Assist the Medical Director in the development and marketing of new

services and referral sources

. Facilitates the employment, development and management of employees

. Promotes the provision of cost-effective, high quality health care

services to patients

. Cooperates with medical and administrative staff to ensure compliance

with standards and regulations.

. Reviews operational problems/policies and recommends solutions and change

to Medical Director.

. Collaborates with Medical Director in the preparation and implementation

of quarterly budgets. Recommends funding based on knowledge of policies,

costs, and operating practices.

. Represents clinic at public and professional meetings and conferences.

. Participates in clinic communication and public relations programs.

. Maintains professional affiliations and enhances professional development

to keep pace with the trends in health care administration.

. Performs other related duties which may be inclusive, but not listed in

position job description.

Customer Service Supervisor E&I Division UnitedHealth Group

. Enable team to deliver high quality service to customers

. Handle pharmacy benefits and prior Authorization

. Coach team to ensure individual and team performance goals are achieved.

. Assume accountability for the team via report analysis

. Escalation support for my team and others teams whether customer or

technical related.

. Partner with staff and other department with innovation ideas for

effective service needs

. Facilitate team meetings and communicate goals and results and provide a

forum for opportunities

. Investigate trends, surface issues, identify root problems and

collaboratively work with specific team/individuals to resolve issues

. Provide regular performance reports to the Business Manager

. Keep performance on track by monitoring and managing each staff member's

performance; conduct formal twice monthly one-on-ones, annual performance

reviews as appropriate

. Ensure team supports and adheres to all improvement initiatives

. Partner with Business Manager to recruit, develop and manage workforce

with minimal turnover

. Support the workforce manager to insure staff is properly scheduled

ensuring individuals and team adhere to schedule

Administrative Asst. /Outreach Director Emmanuel Homes LLC

2013 - 2014

. Payment processing for/through Medicare

. Establish programs for clients

. Set up transportation and schedule physician appointment

. Transcribed Nurse Notes

. Client Intake

. Billing

. Handling of rental properties (leasing and payments)

. Pharmacy Servicing

. Human resources

. Payroll & scheduling

. Handled interviews

. IT Support

. Data entry

. Cash Handling

. Memo and mail

Administrative/Funding Analyst Auto Credit of Raleigh

2010 - 2013

. Build rapport and customer/dealer relationships

. Document and review credit and risk analysis

. Data entry and multi-tasking

. Deputy underwriting activities

. Title clerk

. Assisted Branch Manager in management of underwriting and processing

. Adhering and enforcing compliance policies

Administrative Assistant/Dietician Novant Health

Systems 2008 - 2010

. Provide administrative support

. Interacted with diverse patient population

. Establish, maintain, and update files, databases, records

. Data entry

Administrative Specialist/Co-Manager Carlisle Corp DBA

Wendy's 2006 - 2008

. Developed and implemented operational systems and procedures

. Emphasis on inventory control and business development

. Managed over 40 employees

. Train all new employees

. Balance service with costs

. Daily, weekly, and monthly budget and administrative reports

. Financial and Labor analysis

Assistant Project Director Guilford County

Schools 2002 - 2006

. Responsible budgeting, staffing, & planning

. Managing the funding sources within program compliance

. Directing recruitment of supervisors and staff

. Assume full responsibility for general and special education classrooms

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