SMARAKI PRADHAN

310-***-**** acyi7h@r.postjobfree.com

A versatile and detail-oriented professional with over five years of experience in project management, project co-ordination, global marketing and finance seeking to fulfill a challenging role. Able to use excellent interpersonal skills to forge beneficial and productive relationships with peers, clients, and management figures. Recognized for exemplary work ethic and ability to produce consistent positive metrics within operations. Core Competencies: Scrum Master, Project Management, Client Relationship, Financial Analysis, International Marketing, Talent Development

Tool Competencies: MS Office Suite, QuickBooks, ConnectWise, Slack, PROFESSIONAL EXPERIENCE

Strategic Information Resources, Inc., Los Angeles 2016 - present Operations Manager

Project Management: Created project artifacts, presentation material and reports for executive team. Provided necessary details around methodologies, systems and source data. End to end management of all client request.

Client Liaison: Directly manage client relations with 90+ small to medium sized businesses with annual revenue ranging from $5M to $40M from all over USA and France

Finance Management: Performed analytics on the finance numbers and recommended updates to forecast, resources estimates and purchase planning

Budget Tracking: Created tasks and tracked estimates to complete and ensure that project times are reflected correctly in financial reporting for business of approximately $3M

Team and People Management: Lead a team of 4 technicians, converted business requirement to technical specification, created project schedule and managed day to day utilization capacity

Vendor Management: Effectively coordinated with multiple vendors for successful project implementation

Day-to-Day Operation: Responsible for integrating new networking sections with operational legacy networking platforms and provided support in administering complex projects

Process Optimization: Introduced new processes and streamlined existing processes of ticket management for the help desk support team resulting in increased productivity of resources by 40% UAE Exchange, LLC, Dubai 2011 – 2015

Senior Officer - Global Operations

Project Management and Business Operations: Developed and managed various projects for 31 countries. Analyzed business procedures to accurately formulate business processes that complied with fluxing business needs

Communication Management: Responsible for all critical corporate communications to all partners, banks and clients for the office of Vice President – Global Operation

Finance Management: Strategically handled business activities such as Anti-Money Laundering (AML) and Combating Terrorist Financing (CTF) risk monitoring. Remained active with approximately $10M worth of corporate transactions, as well as tallying functions, cash reconciliation, KYC activities, HNI client transactions, and treasury activities.

Customer Engagement: Charted the processes and procedures to complete inquiries, customer complaints, and regulatory usage

Key Accomplishments

Successfully implemented a special project in six countries: UAE, Hong Kong, Qatar, Bahrain, Malaysia, and Global Headquarters to create a reduction in turnaround time

Pioneered the marketing and design efforts for a crucial project to upgrade the existing local communication system; received a citation from the Vice President of Global Operations by discovering business needs that were overlooked by the Client Business Architect and Analysts

Equipped all new hires with the skills needed to succeed within operations

Augmented capital in the foreign currency trading and exchange by $1-3M

EDUCATION & PROFESSIONAL CERTIFICATIONS

Certified Scrum Master

SCRUM ALLIANCE

Bachelor of Technology: Electronic & Communication Engineering Notable Mentions: Top student of the class and Founder Member of Literary Club RAJASTHAN TECHNICAL UNIVERSITY, Kota India

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