Customer Service Management

Zakir Khan

*** ********** ********, *********, **, N2E 4E4

Cell: 226-***-**** Email:********@****.********.********:**********@*******.***

SUMMARY OF SKILLS

Fourth year student focusing on developing the professional competencies of a Marketing Management Professional at a highly recognized institution

Strong interpersonal skills with regards to customer satisfaction and relationship-management developed through employment at various customer-oriented roles

Proven organizational and time-management skills demonstrated through continual involvement is community activities

Excellent collaboration ability due to experiences that demanded teamwork

Self-motivated, with a sincere interest in Business verified by academic participation in related field

Enthusiastic in developing attributes in areas associated with becoming a Business Professional

EDUCATION / CERTIFICATIONS/ LICENSES

Bachelor of Commerce – Marketing Management, University of Guelph, Guelph, ON. September 2013 - April 2017

oRelevant Courses

Evidence-Based People Management

Marketing Communications

Marketing Engineering

International Marketing

Leadership Certificate, University of Guelph, Guelph, ON.

Security Guard Licence & First Aid/CPR Certificate

RELEVANT WORK

Resource Management Support Clerk

G4S, Guelph, ON.

Filing documents and records

Processing claims

Providing administrative support

Completed first aid-CPR course

Proficient in Microsoft Office Software

Customer Service Specialist

Nov. 2014 – Oct. 2016

Imperial Esso, Kitchener, ON.

Aug. 2012 – Oct. 2015

Worked as a collaborative teammate and leader in order to keep customers’ needs met and issues maintained at a large national retailer

Used organization and communication skills to process inventory, serve customers aligned with their high expectations, and always upheld a positive attitude

Demonstrated advanced levels of emotional intelligence while handling customer complaints and took certain initiatives for resolution of all conflicts; recognized well by superiors

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