Support Services

Maria T. Duke

**** ******** *** **. ****. ***

Tampa, FL. 33647

Cel. : 813-***-****

******@*************.***

Professional Profile: Positive, bilingual professional, pursuing and opportunity to use my knowledge and experience helping people. Excellent communications skills, speaking and writing in both English and Spanish.

Areas of Expertise: Knowledge of principles and processes for providing customer services.

Knowledge of effective supervisory skills and employee management techniques.

Making Decisions and solving problems

Effective interpersonal skills and positive attitude concerning all aspects of working environment.

Ability to work as a multi-disciplinary team member in a positive productive manner.

Ability to stablish effective working relationships with families, coworkers, supervisors and other individuals.

Professional Experience

Children’s Home - Tampa FL. Present

. Family Support Coordinator: Responsible professional work delivering family support services utilizing a broad range of community services and natural support systems. Involves a broad range of training and development activities, assessment services, support plans and consultation that requires quality documentation of services provided

Essential Functions:

* Gathers appropriate referral and assessment information for Early Childhood and School

Support Team.

* Maintains and manages a caseload of families.

* Monitors ongoing progress and needs within the family and all supportive services.

* Links families to services and natural support systems as stated in the Family Support Plan.

* Coordinates existing and added services.

* Documents services provided, meetings and support plans in a timely manner.

* Participates as a member of the Early Childhood and School Age Support Team.

* Implements and evaluates effectiveness of Family Support Plan.

* Attends school and other meetings as needed to support children and families services of

Children’s home and visit families at their home.

* Participates in training related to direct services and case management skills. Incorporates

Information learned into working with children and families.

Chamberlin Edmonds. Maguire Blvd. Orlando FL. 2012 – 2013

Bilingual Health Care Representative at Lakeland Hospital

Responsible for provide excellent service to patient and screen them at bedside for possible assistance with Medicaid, disability or Polk county Health Insurance.

Bilingually interviewed patients to understand their needs, offer assistance and refer to different government programs.

Nielsen Media Research 2007 – 2010

770 Broadway, NY

Bilingual Translator: Work from home on-line translating radio information from English to Spanish and vise-versa. Entered translated data into computer system with accuracy and efficiency.

Florida Health Department 2006 – 2007

514 Grace St. Punta Gorda FL

Bilingual Interviewed clerk: Bilingually interviewed clients to determine eligibility for WIC (women, infants and children) program following business polices and regulations.

Assessed financial eligibility of WIC clients and walked them through the application process.

Entered data and maintained records ensuring efficiency and accuracy.

Refer clients to programs in the community for assistance.

Education

University Los Libertadores, Colombia - Journalism & Communications 1992 Bachelors

Edison Community College – CDA (Children Development Associate) Punta Gorda FL 2003

Languages

English: Fluent written and spoken

Spanish: Fluent written and spoken

NOTE

From 1990 to 1995 I worked at the Department of Children and Families in Bogota-Colombia

Social Worker – Team supervisor: Responsible for provided team and individual supervision and provided leadership in the program.

Provided social services and assistance to improve social and psychological functioning of children and their families.

Provided team and individual supervision and operated within the approval budget.

Participated in team meetings and trains team staff.

Responsible for completing employee evaluations following Human Resources Polices.

Attended to conferences and training meetings.

Ensured that all objectives are met

Contact this candidate