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Project Manager Management

Richmond, Virginia, United States
January 28, 2017

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Ben Sprouse, PMP #*****


t Project Lifecycle Management and Oversight t Software Development Life Cycle (JIRA and Oracle Right Now)

t Project Ownershipt Team Development, Empowerment and Leadership t PMBOK Waterfall and Agile Methodologies t Project Development & Planning t Business Analysis t Process Mapping & Improvement

t Collaborative Development t Systems Integration SME


15+ years Project Management with 13 years Certified PMP and Business Systems Analyst managing IT infrastructure and business projects utilizing PMP and ACIP (Agile Continued Improvement Process) methodologies.

Experience in Healthcare (Anthem, WellPoint, BCBS) projects with State and Federal Regulatory experience

IaaS and PaaS Project Management and Deployment experience

Data Center and Call Center stand-ups, moves, migrations, decommission and consolidations

Leader of Project Team status meetings for status, risks and issues updates, budget, resource availability and distribution of status reports to shareholders and external customers for timely reporting throughout project lifecycles.

Project budget management experience in excess of $14 million dollars

Proficient with MS Office applications (Word, Excel, Outlook, PowerPoint, Visio)

Highly proficient in Project Management tools including MS Project (and Server), Plainview, AtTask, PMUWS, Visio, PowerPoint and Clarity.

Excellent communication and negotiation skills with teams in multiple time zones and regions within the United States and India off-shore developers with experience in managing "virtual" teams. Ability to work remotely and provide excellent Project Management results.

Release management control of Information Security standards and audit current InfoSec standards throughout the network enterprise.

ISRM Project Delivery Manager, IT Infrastructure Delivery Projects. Working with multiple project planning sessions for numerous IT Infrastructure project release streams.

Over 9 years’ experience supporting (PMO) Project Delivery/Release Office for enterprise wide project management processes and methodologies used throughout the company.

Success in developing, planning, executing and controlling, on average 3-5 infrastructure and business projects with time, resource and budget constrictions with consistency and very successful results

Negotiable and skillful Vendor Management

Professional Experience

(Contractor - Signature Consulting, Short Term PM SDLC Oversight Contract)

Wells Fargo - IT Project Manager 6/2016 - 11/2016

Project Management Oversight for multiple SDLC application migrations to MS Azure Pack Cloud. Currently providing project oversight for 22 Back Office applications on a newly implemented private Cloud within Wells Fargo Enterprise Network.

PM for PaaS and IaaS Project Delivery for migrating current Bank Back Office and customer facing applications on to the Wells Fargo Private Cloud environment.

Manage the migration of 22 Bank Wholesale and Lender Applications onto a private Azure Cloud for Wells Fargo internal and customer facing applications. Plan, test and deployment of development and production ready applications for each application is managed through my project to ensure business continuity throughout the migration process.

(Contractor - Indotronix International Corporation)

XEROX Government Healthcare Solutions 12/2015 – 6/2016

Project Manager – Implementation and Reporting

Project Manager leading the stand up of an 80 person call center for the 1095B (as part of the Affordable Care Act) IRS Health Insurance Verification for Virginia residents.

Provide Project Oversight for the Reporting standardization effort for QA, Central Processing Unit, Mail Room and Call Center Departments.

Project Manager for JIRA Ticketing system for software development lifecycle of internal applications, Oracle Right Now Application change requests and reporting projects.

Manage the Virginia project portion of physical application intake scanning and automation of applications for VA Medicaid eligibility and coverage of Virginia residents.

(Contractor - Consult2Hire, LLC.)

Consult2Hire, Richmond, VA. 4/2015 – 12/2015

Project Manager – Team Builder

Project Manager leading the development and rollout of a cloud based Candidate Tracking System for Consult2Hire and the migration of users to Windows 10 and MS Office 360.

Consult with and pre-screen candidates for Project Management positions prior to submission to various clients of Consult2Hire.

Developed a new marketing process for streamlining the candidate submittal and on boarding process.

Spearheaded Consult2Hire’s marketing campaigns for referral and job placement opportunities to thousands of our client base of developers up to executive management opportunities.

(Contractor - Consult2Hire, LLC.)

Wells Fargo, Richmond, VA. 6/2014 – 3/2015

IT Infrastructure Project Manage

IT Infrastructure Project Delivery Manager provided project oversight for the Charlotte, NC, Indianapolis, IN and Chandler, AZ. Data Centers and Lab environments throughout the Enterprise.

Project Management of the IPv6 routing enablement effort for enterprise-wide core routers and lab environments.

Projects included research and decommission of extranet capabilities and capacity support for future retail, wholesale and lending partners to Wells Fargo.

Provided detailed weekly status updates to senior management and project sponsors on budget, resource and time constraints, achievements and upcoming events

PMO Enterprise environment.

Managed budgets up to $8,000,000 and 75 people

(Contractor - Consult2Hire, LLC.)

Capital One Financial Services, Richmond, VA 5/2013 – 5/2014

Project Delivery Manager, Program Manager

Planned and managing 6 Integration and decommission projects to deploy new Capital One InfoSec standards on newly acquired assets, networks and integration platforms. Data center consolidations throughout the enterprise as InfoSec refresh project to standardize a merger with ING Direct.

Release management control of Information Security standards and audit current InfoSec standards throughout the network enterprise.

ISRM Project Delivery Manager, IT Infrastructure Delivery Projects. Working with multiple project planning sessions for numerous IT Infrastructure project release streams.

Support the (PMO) Project Delivery/Release Office for enterprise wide project management processes and methodologies used throughout the company.

Interfaced with customer, stakeholders, and upper-management to confirm and manage modification of integration projects including System and Business Requirements. Coordinated with Business Analysis to document System and Business Requirements based on Capital One’s business criteria. Engaged customer to confirm the accuracy and functionality of the requirements.

Developed and maintained project schedules in MS Project using the Systems Development Lifecycle (SDLC) methodologies to outline the project's tasks to indicate dependencies and predecessors establish critical path elements, identify project phases and to document the completion status of each task and milestone.

Identified risks, control and mitigate issues, actions, and dependencies across integration projects. Assessed risk mitigation to determine solutions. Monitored issues and dependency impacts on deliverables and timeline.

Updated weekly status reports and other project documentation then published in Knowledge Link, a document repository, and Clarity. Communicated status reports to integrated projects to customer weekly.

Certified that the projects completed within budget and on schedule that in turn exceeded client expectations. Developed and monitored Change Control Requests in Clarity for budget, scope and schedule impacts.

Maintained communication with the appropriate team members and clients. Project team members consisted of approximately 3 people. Ensured that project progressed according to the planned schedule. Managed project issues to adhere the pre-determined timeline.

Established methods of communication via phone, email, or instant messaging between integration team members and project stakeholders. Established meeting cadence with customers and subject matter experts.

(Contractor - Consult2Hire, LLC.)

McGuire Woods, LLP, Richmond, VA 1/2012-1/2013

Senior Project Manager

PM for planning and building the companies first Project Management Office. Planned, executed, and finalized projects according to organizational requirements and deadlines. Organized efforts of internal/external team members and consultants delivering projects according to scope and objectives throughout its lifecycle. Worked well with Customers through strong communications and manage project sponsors expectations while managing large and small projects effectively and successfully on time and on budget.

Managed all aspects of the IT Infrastructure implementation and construction projects for thirteen offices throughout the country, totaling over one million square feet.

Managed and implemented the firm’s Project Management standards and PMO policies and reduced project costs-Monitored project details and progress, coordinating with all disciplines involved, ensuring adherence to the established schedule, budget and design quality parameters.

Budgeted, specified and procured all infrastructures on new firm partners’ offices.

Logistically planned and facilitated all aspects involving the physical relocation relating to new build out and renovations.

Developed capital budget projections for infrastructure and ensured adherence throughout the year.

Managed internal staff and Vendors through project life-cycle.

(Contractor - Consult2Hire, LLC.)

Capital One Financial Services, Richmond, VA 1/2010 – 12/2011

Project Delivery Manager, IT Infrastructure Delivery Projects

Work with multiple project planning sessions for numerous IT Infrastructure project delivery work streams.

Completed two year Project Management contract.

Support the (PMO) Project Delivery Office for enterprise wide project management processes and methodologies used throughout the company.

Manage multiple projects for Bank back office network standardizations, consolidations and decommissioning. Manage infrastructure alignment activities to bring acquired Bank systems in line with Capital One’s network standard and decommission of legacy networks (VLANs, GRE tunnels, etc…) and platforms with emphasis towards an approved network design and standard.

Manage multiple work streams within a large scale project focused on delivering multiple end results efficiently and on a timely basis.

Ability to work remotely and manage project teams in order to stay on track of risks and issues concerning the health of the project.

Provide detailed weekly status deck updates via conference bridges to senior level management sponsors and project customers on budget, resource and time constraints, achievements and upcoming events


Anthem Blue Cross Blue Shield, Richmond VA. 3/2002 – 12/2009

Senior Infrastructure Project Manager

Planned and controlled 2 Call Center Technology Refresh projects building out new infrastructure and decommission of existing call center server and application environments during the Trigon Blue Cross / Blue Shield merger and acquisition.

Planned and Managed several Mainframe consolidation projects LPAR consolidations and migrations to new Data Centers throughout the United States locations.

Project Manager for Data Center consolidations and decommissions after the Anthem and Trigon Blue Cross Blue Shield of Virginia acquisition. Roughly 2200 devices brought down and stood up approximately 1900 devices (Servers, routers, switches and monitoring) in new data center location in Richmond, Va.

Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service and project management processes.


GE Capital, Richmond VA. 1/2001 – 2/2002

Manager Network Support

Project Manager for future field office relocations, consolidations and IT Infrastructure implementations and upgrades.

Supported multiple field offices with offsite backup and CRM application implementation.

Managed a team of 6 Field Support personnel on day to day application support and infrastructure support for remote field sales persons and managers.

Managed project implementation of new CRM applications and remote backup for satellite offices throughout GE Capital’s enterprise for remote storage and data retention.


EMarketworld, Inc., 10/1998 – 12/2001

LAN/WAN Senior Engineer

Supported multiple trade shows with local network installations for all trade show sponsors and Internetworking when required for internet access including installations of multiple T1's to the shows.

Managed a team of 8 engineers on a day to day application support and infrastructure support for trade show preparation and normal business activities.

Managed project implementation of new wireless technologies to cut costs for local show networking and successfully created the FIRST totally CISCO powered wireless trade show at eHealthcareworld unveiled in Las Vegas in 2000

Firewall administrator for Cisco PIX

Education and Certifications

E.C.P.I. Roanoke, VA 1993 – 1995

Associate of Science

Bio-Medical Equipment Technology

PMI PMBOK - Self learning / Online

PMP Certification #60990 (2003)

Currently Pursuing:

- Bachelor's Degree in Cyber and Network Security

- SCRUM Master

- ITIL 3 Certification

Systemation Instructor led BSA

BSA Certification


United States Navy

1989 – 1993 Honorable Discharge with Southwest Asia Service Medal

Aviation Ordnance 2nd Class

Operation Desert Shield & Operation Desert Storm

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