Continuous Improvement Business Process

CAREER SUMMARY

Work history managing documentation, quality assurance, analysis and continuous improvement programs for enterprise-level organizations, government agencies, private companies and public institutions.

PROFESSIONAL EXPERIENCE

August 2015 - May 2016

UNIVERSITY OF CALIFORNIA, SAN DIEGO Office of the Registrar, San Diego, CA

Writer, Senior Business Analyst, Degree Audit Reporting System (DARS 2.0)

Develop business requirements for integrated student information system (ISIS), analyze CollegeSource u.achieve Suite of web applications, map current and future functional applications needed to generate DARS.

- Author functional requirement documents with Microsoft Office; organize deliverables for information technology system engineering teams, manage publication of artifacts in Microsoft SharePoint and TeamForge

- Create twenty-one work flow charts with Microsoft Visio; diagrams used by staff during requirements gathering, analysis and design phases of the software development life cycle (SDLC); reports used to evaluate key business processes supporting the DARS 2.0 project

December 2012 - December 2013

GENERAL ATOMICS - Electromagnetic Systems (EMS), San Diego, CA

Business Process Analyst, Quality Assurance, Operating Model and Continuous Improvement

Research and analyze problems that impact the quality and efficiency of business operations. Complete assessment of 1,400 functional business requirements for General Atomics Quality Assurance Continuous Improvement Group:

- Collect and organize data with Microsoft Excel, create task/role assignments with Microsoft Project, design data map and work flows with Microsoft Visio, collect internal and external business requirements helping management identify As-is, To-be and Gaps in SAP Enterprise (ERP/MRO) data collection and SAP Modules functional application

- Create workbooks, spreadsheets and reports with Microsoft Excel, create task requirements with Microsoft Project; create RACI charts; collection and organization of customer requirements lead to Quality Assurance assessment for continuous improvement of ERP/MRO business opportunities with the United States Navy

April 2008 - February 2012

CONTINENTAL DATA GRAPHICS, CDG, a Boeing Company, San Diego, CA

Technical Writer, Project Administrator, Applications Development and Software Engineering

Author corporate records for CDG, a Boeing Company - Office of the President; publish policies, procedures, processes and work flows in document management system, collaborate with corporate records management teams, assigned to Innovation Team as documentation developer, created business plan drafting tool with Microsoft Office SharePoint:

- Achieve Boeing Lean + Six Sigma Green Belt; create define, measure, analyze, improve and control (DMAIC) project tasks with Microsoft Office and SharePoint; collaboration on project helped teams reduce number of critical defects delivered to customers

- Manage applications development and software engineering project requirements, organized product features and reports to management with Microsoft Excel, IBM Rational Requisite Pro, ClearCase and ClearQuest applications

January 2006 - December 2007

SOLAR TURBINES INCORPORATED, a Caterpillar Company, San Diego, CA

Technical Writer, Senior Program Manager, Editor, Contract Management Services

Provide analytical tools for Contract Management Services support teams, analysis findings helps management assess customers global operation and maintenance of complex turbo machinery, gas turbine engines and balance of plant equipment. Mapped key performance indicators (KPI) of operations and maintenance (O&M) metrics exported via API to customers ERP dashboards using COGNOS and MS Excel applications:

- Achieve Caterpillar Six Sigma Green Belt. Analyze and report after-market sales and service orders to ensure customers acceptance of operations and maintenance (O&M) contract deliverable

- Travel internationally to customer sites for ERP Infor D7i software applications implementation; deliver training materials to diverse groups of technicians, mechanics and business management teams

April 1998 - December 2005

MIRO TECHNOLOGIES, INC., a Boeing Company, La Jolla, CA

Documentation Manager, Functional Analyst, Integrated Business Solutions

Consult integrated data management systems (IDMS) and business solutions with various governments, department of defense (DOD) and commercial aviation customers; analyze functional application of products and services with industry best practices, create functional design documentation, use case models (UML), work flow diagrams, QA test scripts/plans, analyzed data input/output used for Safari Reports and customers during user acceptance:

- Research industry standards and translate technical information for research, development (R&D), business and software development teams; author and publish technical documentation, sales and marketing collateral, product data sheets, FAQ, online help, user guides, training plans and monthly maintenance summary reports; travel and present product demonstrations to customer's on/off site

- Provide technical support for new product implementation, guide project through all phases of the product software development life cycle (SDLC), linked product documents utilizing IBM Rational Dynamic Object Oriented Requirements System (DOORS), provided user training, software configuration management, software maintenance by release version, testing software upgrades, and providing second-line support to end-users on software application issues

SKILL SET

Supplier, Input, Process, Output, Customer (SIPOC) analysis, shares Project Management Institute (PMI) best practices in a software development life cycle (SDLC) environment performing organization, documentation, publication, quality assurance audits, testing and reporting. Professional training and practical application working with Total Quality Management (TQM), Lean, 5S, Six Sigma, Green Belt, Agile and Scrum methodologies.

Hands on analyzing business processes and workflows; IBM Rational DOORS, ClearQuest, Requisite Pro, ClearCase, Cognos; PTC Windchill, ArborText Epic Editor; Adobe Acrobat Professional, RoboHelp and Captivate; Microsoft Windows, Office, SharePoint, Access, Project, Excel, PowerPoint, Visio; PaintShop Pro, PhotoShop, SnagIt tools.

EDUCATION

Masters of Business Administration Degree (MBA)

Bachelors of Applied Science Degree (BS)

University of Redlands, Redlands, CA

Troy State University, Troy, AL

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