Customer Service Sales

Gloria Fuqua

***** * ******** **

Maricopa, Arizona 85139

*********.**@*****.*** Cell: 510-***-****

Experience

ARVATO, CHANDLER, AZ August 2016- Present

CUSTOMER SERVICE REP

Bank call Center, open new accounts for checking accounts, certificate of deposits and money market accounts, wire transfers, external transfers, internal transfers and all

Bank functions

WALGREENS, SCOTTSDALE, AZ January 2016 – Aug 2016

CASHIERS

Responsible for all cashiering functions, sales, customer service and front end

stocking

GROCERY OUTLET, OAKLAND, CA June 2001 – Sep 2015

HEAD CLERK

Responsible for managing the front end of the store, directs and supervise front end actives including: Scheduling of lunches, breaks and daily adjustments as necessary, monitoring customer traffic and service level, enforce company policies, programs and procedures, assign employees to specific duties, oversees the completion of daily cash, balancing, reconciliation and ending reports, also complete management responsibility for the store During the evening hours up to and including proper closing and security

U S BANK, ALAMEDA, CA

May 2002 – Feb 2008

BANKER / ASSISTANT MANAGER

Sales and service quality, customer service according to the bank's standard. Explains products and procedures and solves complex problems for staff and customers, determines needs, analyzes, coordinates plans, oversees scheduling, and directing branch employees in building customer relationship. Ensures successful results in areas of compliance and loss control through employee training and direct monitoring of tasks. Proactive in sales activities that generate new customers banking relationships and accounts, loans, personal and business. Develop and manage sales plan to achieve sales revenue goals, trained and coached bankers in off-site banking to help bankers and branches achieve their sales goals. Proactively consult with and advise customers and offer appropriate financial solutions, generates new business through outside calls, plays a critical role in the credit decision process by analyzing credit needs, restructuring loans and line request that do not meet initial credit requirements and when appropriate, requesting overrides and policy exceptions.

California Federal Bank, Oakland, CA

June 2001 - May 2002

Assistant Bank Manager

Responsible for bringing in new business, loans, making investment referrals, train and coach staff on referral products and services for banking and alternative products. Responsible for developing and maintaining customer account relationships, solving problems and meeting individual objectives. Responsibilities of the branch manager during his/her absence.

Summit Bank, Oakland, CA

Oct 2000 - June 2001

Personal Banking Officer

Soliciting new accounts and managing several departments including new accounts, wire transfer department, research and bookkeeping departments, also trained and coached staff in customer service and relations.

Bank of the West, Oakland, CA

March 1983 - Oct 2000

Customer Service Manager, Operations Specialist

Responsible for all aspects of customer service, compliance, sales training and coaching of staff. All new accounts functions, control of operating losses including loans, loan transactions. Monitoring and clear all outstanding items, ATM migration, servicing and testing. Control and auditing the operations dept. certifications, collections, letters of credit, loans, loan advances and pay downs, commercial loan input, monthly branch audits, branch security, manage staff of six, interview and hiring of branch staff, employee appraisals, employee records and scheduling.

Education

Merritt College, Oakland, CA

Other-Accounting & English

East Bay Skills Center, Oakland, CA

Banking & Finance Principles

Laney College, Oakland, CA

Principals of Bank Operations, Business Law Money and Banking, Principles of Real Estate

U C Berkeley, Berkeley, CA

Managing Import & Export

Special Skills

Quick Books Premier System, Quick books online System and Quick Book Non profit systems. Micro soft Office Word, Access Scheduling System, excel with formula and publishing, Web page maintenance, constant contact E-mail blasts, MS outlook, Accounts Payable, General Ledger, reconcilement of bank to bank Statements, Posting receivables, trace and clear outstanding Items, Compliance, Audits (Have Awards) and collections, standby letters of credit and commercial loan documentation input, processed invoices, resolved billing problems and errors by reconciling invoices and statements, prepared weekly and monthly activity reports for the Executive Board of Directors, performed administrative functions for the division, ADP payroll and any other job assignments as needed, five years of entertainment and promotions experience, over two years of call center experience and over fifteen years of supervisory experience, Excellent Sales, Training and Coaching skills, (Have Awards) and Outside calling, also have experience in excel working in conjunction with IBM Business, daily store operations bookkeeping and closing record keeping reports, scanners power jacks and some forklift training.

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