Manager
Resume:
Julie McBowman
**** ****** ****** ******* ***** Fl 33436
*********@*****.***
I am a results-oriented leader with over 12 years experience in management and operational leadership, with high integrity and a firm commitment to employee satisfaction, guest relations, driving sales and profits. I am highly motivated and a fast learner.
Lifetime Athletic, Boca Raton April 2016- present Manager
Direct, lead, and train a team of 15-20
Recruit, interview, hire, terminate, and oversee onboarding process for all team members in café
Marketing products and specials and preparing social media postings to increase revenue
Conducting monthly audits & biweekly payroll (Kronos)
Cash reconciliation & invoicing
Responsible for operations and quality of food, beverage, and retail products
Ordering and inventory of food and retail items weekly in excess of $90,000
Customer service – ensure team is following all procedures of ordering process and reward systems for member experience and satisfaction
Lead a new menu rollout and teaching of online ordering to increase revenue.
The Cheesecake Factory, Boca Raton 2008 - 2016 Assistant General Manager
Ensuring guest satisfaction and that staff are upholding steps of service to achieve 100% guest satisfaction
General Manager of location, Boca Raton for 10 months while the general manager was on maternity leave
Selected for supporting General Manager role for 2 location openings (San Juan and Dolphin Mall )
Lead a team of 7 managers and over 250 staff members ensuring development and training standards were being upheld
Holding staff meetings to ensure company standards during company menu rollouts and other service initiatives
Trained, developed, and promoted on over 30 managers in training and manager to senior managers and assistant general managers
Resolve all guest issues and concerns from email and messages
Interviewed, selected, and hired over 400 team members for front of house and kitchen operations
Over seeing management team and providing honest feedback of operations of open, closing, and mid shifts
Nominated 3 years in a row and won Commitment to Excellence Award in company, for upholding the highest standard in the company’s core values and mission.
Worked to set up the concierge program and local delivery service to increase revenue from $7.4 million to $7.8 million for location
Check and submit payroll for 230 employees ensuring punches are correct
The Cheesecake Factory, White Flint, MD 2005 – 2008 Senior Manager
Certified mentor to train and develop managers in training
Scheduling for over 150 staff members for server workgroup. Created incentive and scheduling system that was able to help me achieve the lowest level of attrition in the area 3 quarters in a row
Consistently achieved high score on mystery shopper reports ( 90% and higher for 3 quarters )
Weekly inventory and managing food and beverage costs
The Cheesecake Factory, Sunrise FL 1998-2005 Front Desk Coordinator
Pre screening and interviewing over 200 new hire
Scheduling and leading a team of 20.
Assisting manager on duty with front desk and shift operations to ensure that sales goals were being met
Train all front desk staff to maximize table seating and offering wait options to increase revenue during peak times
Education
Florida International University 2000-2002 - Business Management
Additional Experience
Leukemia and Lymphoma Society 2009- 2012 – Fundraising and coordinating events (happy hours, wine tasting, online raffles, and auctions ) raising over $20,000 for The Leukemia & Lymphoma Society
Candidate for Palm Beach County Man & Woman of the Year, 2013- Planned, lead, and formed a t committee to host three charity events raising over $10,000 for The Leukemia and Lymphoma Society
Salvation Army, Ft Lauderdale, Captain -2008-2011 organized and lead Thanksgiving event for 500 guests and 150 volunteers
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