Technical Support Manager

Kenneth V Goffe

***-** *** ******, ***** Albans, New York 11412

Home: 347-***-**** Cell: 917-***-**** Email: ***********@*****.***

PROFESSIONAL SUMMARY

Dependable employee driven to succeed. Well-qualified results-oriented individual with a combination of more than 15 years’ experience in inventory planning and management, scale-house supervising, and field dispatching.

SKILLS

Effective communicator Sedona

Methodical approach to figures and reporting MasterMind

Accurate and detailed Microsoft Office

Analytical UPS WorldShip

Work well under pressure

Flexible

PROFESSIONAL EXPERIENCE

AFA Protective Systems, Inc., New York, NY 11/2007 – 12/2016

Inventory Manager / Dispatcher / Technical Advisor

Successfully completed annual audit and review of multiple product inventory with zero discrepancies in final count

Maintained optimal stock levels to ensure timely availability of product

Scanned stock and reconciled inventory using electronic inventory tracking

Coordinated the receipt and shipment of product into and from the warehouse

Scheduled or dispatched work crews and alarm equipment to required work sites and customer locations

Provided technical support regarding the proper installation of alarm devices

Slomins, Syosset, NY 06/2002 – 11/2007

Dispatcher / Technical Advisor

Received work orders and tenders from superiors and dispatched them to personnel

Assessed requirements of personnel regarding equipment, made arrangements for same and dispatched them

Maintained continuous communication channels with supervisors and workers to sort their work related issues and doubts

Provided technical support regarding alarm systems and heating devices for boilers

Waste Management, Inc., Brooklyn, NY 06/1996 – 06/2002

Plant Manager / Scale Master / Dispatcher

Assisted with initial scale-house operational and technical setup for new facility

Supervised the management of the movement of recyclable goods into and out of production facilities to ensure efficiency, effectiveness and sustainability of operations

Operated scale-house computers to obtain weight information about incoming and outgoing shipments from recyclable haulers

Inspected incoming loads of recyclable waste to identify contents and to screen for the presence of specific regulated or hazardous wastes

Removed items from stock products or loads not meeting quality standards; notified supervisors or appropriate departments of discrepancies or shortages

Scheduled or dispatched workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications or needs

REFERENCES

Available upon request

Contact this candidate