DHRUV A. DALAL

Contact: +91-992**-*****, +91-265-*******

E-mail:acyi4f@r.postjobfree.com

SR. PROFESSIONAL – Human Resource, Accounts/Client Relationship/ Vendor Management/ Operations Management

Pioneering Success in Accounts/Client Relationship Management, Vendor Management Operations Mgt., Recruitment& HR Operations

CAREER OBJECTIVE

Dedicated, resourceful and innovative Professional offering extensive experience in Human Resource, Business Development, Client Engagement, Accounts Management, Talent Acquisition.in various industries in different capacities.

Can be headhunted for spearheading the efforts across reputed organizations as a Sr. Professional in Recruitment (International/Domestic along with Business Development, Client Engagement/Accounts Management and Core HR activities to achieve management vision & goals in planned and stipulated time frame by capitalizing on Practical Experience in best possible way.

PROFESSIONAL SYNOPSIS

Deft of knowledge in structuring and implementing Operations Management, Accounts Management, Vendor Management, innovative Recruitment policies/procedures to generate undivided commitment and dedication among the team members.

3 years of experience working for Candian and US for FMCG Sectors

4 years of international recruitment experience for SAP Technologies.

Good Experience in Accounts Management, Client Engagement, Vendor Management Business Development along with End to End Recruitment in different sectors like Pharma, Power & Energy, Textile, Manufacturing, Heavy Machinery and Chemical

11 years of combined experience compiling of End to End Recruitment, Business Development, Accounts/Client/Vendor Management

Handled a Team of 4 to 5 persons and 15 persons indirectly

Excellent man-management, time management and leadership skills.

BASKET OF KEY COMPETENCIES

Accounts Management

Key Accounts Handling

Vendor Management

Business Development

Client Relationship Management

Operations Management

Client Engagement

Talent Search – IT/Non IT

HR Operations

PROFESSIONAL EXPERIENCE

AWS- Cloud Certification (Pursuing) Aug 2016 – Present

ENLIGHTENMENT 99 Oct 2015 to Jul 2016

Senior Corporate (HR Dept)

Responsible for all levels of recruitment for positions for the Indian Office

Headhunting & looking after the entire gamut of end to end recruitment.

Interviewing candidates to assess their suitability for employment and growth within the organization.

Complete the salary fitment, discuss the company profile, and job opportunities to potential candidates during offer discussion.

Preparation of Offer Letters and Service Agreements

Making sets of documents required to be filled by the candidate at the time of joining.

Calculation of the Salary as finalized during the offer stage

Taking care of Attendance and Leaves for the employees

Updating the day to day attendance and leaves in Google Docs

Maintaining the data for potential joinees in the Google Doc.

Sending the Add/Remove Employee E-mail and updating the same in Google Doc

Applying leaves for Day & Night Shift (Normal & Emergency)

Taking care of penalties for Emergency leaves and Uninformed Leaves

Dropping e-mails for Late Coming for TAG

Dropping of Penalty E-mails to the respected TL’s along with respected employee and updating the same in Google Doc Penalty Sheet (New)

Making sets of documents required on the Date of joining

Updating the Emergency leaves in the HR Admin Server – Emergency Leave (Folder)

Taking care of the break register

Keeping the employees updated regarding any change in the policy

Sending the Big Anniversary E-mail to Toronto Management keeping the HR Mgr. (Baroda) in loop

Updating the employee Joined/Resigned Details in Google Docs

Updating the latest information for PF, ESIC to the management and employees and maintaining file in the HR Server

Auditing the BIN register

ENLIGHTENMENT 99 Jun 2013 to Oct 2015

Manager Client Delivery (Domestic Segment) (Operations Closed)

Responsibilities

Working in a fast-paced team oriented and entrepreneurial environment.

Working closely with the Head of Operations to prospect, pitch & close new business.

Developed new clients in Power,Textile, Pharma, Heavy Machinery, Chemical Sectors

Managing a client portfolio and having revenue and account management responsibility for key accounts.

Gaining a strong knowledge and understanding of a clients’ brand and products.

Involved in the day to day management of clients.

Participation in team building

Address client concerns and ensure the resolution of issues in a timely manner.

Maintaining contact with clients - giving them regular updates.

Oversee existing campaigns to grow key accounts.

Retain accounts through the development of strong relationships with key

Proven Accounts Management& Vendor Management experience in Power & Energy, Textiles, Manufacturing, Pharma – Formulations, API & Excipients, Water Solutions, Manufacturing

Handling Critical Recruitments, through head hunting, social networks

Revenue generated total of 47 Lacs out of total business from Nov 2013 to Sep 2015

Key Skills & Competencies

Excellent account management skills.

Strong presentation and negotiation skills.

Contacting and communicating with high end decision makers.

Ability to follow up with clients in a timely professional manner

Achievements

Achieved target in recruitment of 13.50 Lacs out of 14 Lacs individually for 2013-2014 along with client/Vendor/Accounts Management and business development.

Achieved combined target in recruitment and business Development of 17 Lacs from Jan 2015 to Oct 2015

Star performer recognition 7 to 8 times for top activity producer for the months in both recruiting, developing new clients and getting new job orders + repeat business and successfully making placements

IVAR Consultants Pvt. Ltd. Oct 2012 to Jun 2013

Relationship Manager

Responsibilities

Proven Accounts Management experience in Pharma Sector

Address client concerns and ensure the resolution of issues in a timely manner.

Maintaining contact with clients - giving them regular updates.

Handling Critical Recruitments, through head hunting, job portals

Responsible for Client Relationship Management for the smooth flow of positions.

Responsible for taking care of overall operations of the organization.

DELTA SYS-TECH (INDIA) PVT. LTD. (Operations Closed) Feb 2012 – Aug 2012

SAP RESOURCE HEAD/BUSINESS DEVELOPMENT MANAGER

Responsibilities

Working in Day Shift and monitoring the USA shifts.

Responsible for making new vendors for day time operations.

Responsible for catering with good and quality resumes for their requirements.

Responsible for the target achievement of both day shifts and night shifts as SAP Resource Head.

Making liaison with new vendors as a part of Business Development for new requirements for the Day Time shift and making sure that they are fulfilled with adequate and quality submissions by the team

Working as Business Development Manager for Delta System & Software, Inc (India) Pvt. Ltd. to all client/customer dealing with recruitment and other vendor management process.

Responsible for entire business development of Day time and mentoring the USA shift team and will lead this team to achieve our company target

Responsible for making liaison with Indian clients and also would be doing the Business development activities for the Delta Systems & Software Inc. (India) Pvt. Ltd.

Managing a client portfolio and having revenue and account management responsibility for key accounts for Domestic & International Mkts.

Gaining a strong knowledge and understanding of a clients’ brand and products.

Involved in the day to day management of clients.

Responsibilities include directly interfacing with IT Manager and HR Manager and getting the information in regards to SAP implementation.

Achievements

Successfully achieved 100% recruitment target for the team for the month of Mar and April 2012.

COLLABERA March 2010 – Jan 2012

Technical Recruiter

Responsibilities:

Working with SAP consultants in full lifecycle recruiting contract

staffing augmentation initiatives depending upon the evolving needs of the practice.

Placed SAP FICO, BW & SD Technical and Functional consultants in various SAP modules.

Conducted follow-up activities with the candidates to ensure candidate satisfaction and maintain relationship.

Develop and maintain relationship with SAP specialist sub tiers to fill direct client requirements.

Worked on the Non-Technical Recruitment and successfully placed consultants for various different positions.

Working on other IT Needs for IBM which includes positions like SharePoint Developer, Desktop Support, System Administrator, SQL DBA.

SAPCAN (FREELANCER) JUN 2008- MAR 2010

Sr. SAP RECRUITER

Overall responsible for sourcing top talents, interviewing and screening for SAP industry on both the fronts i.e. domestic& international

Interacting with Clients and taking care of end to end recruitment process

Preparation of documents like Offer letter, Appointment letter, Interview sheets

Also working on the SAP HR implementation side for various clients

STERLING-HOFFMAN EXECUTIVE SEARCH, VADODARA AUG 2005 TO MAY 2008

www.sterlinghoffman.com

SENIOR TALENT ACQUSITION SPECIALISTS

Overall responsible for sourcing top talents, interviewing and screening for FMCG industry major clients i.e. Heinz, Coco-cola, Pepsi, Frito-lay, Miller Brewery, Parmalat, Con-Agra, The Wine Group etc.

Distinction of successfully making placements for the top position i.e. Vice President, Directors, Managers, and Senior Scientists etc. in big corporate houses.

Devised effective strategies for creating new accounts, coding & updating Janna database.

Recognized as ‘Senior Talent Acquisition Specialist’.

Built & nurtured relations with North America FMCG industry to achieve specific goals of recruitment and nurturing long-term client/candidate relationship.

Entrusted with the onus of training and mentoring new employees to learn database software Janna & process.

Led & guided the team in sourcing new contacts by utilizing multiple sources i.e. internet, candidate referrals etc.

KEY ACHIEVEMENTS:

Having credential of being as Member of "Diamond League of Sterling-Hoffman".

Successfully cleared Sourcing, Recruiting and Interview exam.

Won certificates for clearing core value exams with Sterling Hoffman, Dale Carnegie exam, One Minute Sales exam, and Who Moved My Cheese exam.

Awarded an international certification for painting.

AJIT DALAL & CO. (OWN BUSINESS) JUL 2004 – AUG 2005

HR ADMIN

Judiciously handled various HR projects like job enrichment and job empowerment raising commitment and motivation levels of the personnel.

Taking care of the admin part such as leave, attendance and other admin functions.

NON RECRUITMENT EXPERIENCE

V-CUSTOMER PUNE & DELHI APR 2004 – JUL 2004

TECHNICAL SUPPORT ENGINEER

Meticulously handled HP & Compaq PC hardware and software trouble shooting.

Gained invaluable experience of HP & Compaq process on Tier 1 level.

CHIPS N CHAPS (BHARUCH) APR 2000 – MAR 2004

HARDWARE ENGINEER

Accomplished responsibility for PC Assembling and OS & package deploying.

Judiciously handled Troubleshooting of Hardware & Software.

Gained invaluable experience of Networking of Windows 2000 Server and Windows 2000 & XP Professional client.

Drove the efforts for Unmanaged and managed switches, entry-level routers etc.

Earned rich experience in TCP/IP, DNS, DHCP, POP3, SMTP, FTP & HTTP.

Facilitated development of transparent performance appraisal systems with strong employee's concurrence opening equitable opportunities for professional growth.

Deftly handled sensitive HR issues, employee related salary, recruitment and administration.

Ensured maintenance of clean & green work ambience for hygiene and aesthetic appeals.

Handled management of facilities/infrastructure to ensure cost effective workability

ACADEMIA

B.Com from Maharaja Sayajirao Gaekwad University, Vadodara.

Higher Diploma in Software Engineering.

TRAINING/CERTIFICATION

SAP - HR from Genovate (Training)

Tally 7.2 Certified

AWS- Cloud Certification (Pursuing)

COMPUTER CERTIFICATION

Certificate in Computing from Indira Gandhi National Open University.

PERSONAL INFORMATION

Date of Birth : 11th Sep., 1978

Gender : Male

Nationality : Indian

Marital Status : Married

Languages Known : Gujarati, English & Hindi

Location Preference : Vadodara, Bangalore, Pune, USA, Dubai, Abu Dhabi

References and Verifying Documentation Furnished upon Request

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