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Sales Customer Service

Orland Park, Illinois, United States
January 28, 2017

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Robert Krakow

***** **** ** ****** *****, IL ****7 NMLS# 470668

CELL PHONE 708-***-****



*Successful leader, equally effective as member of a team.

* Highly organized able to multi-task and accomplish multiple objectives.

* Professional demeanor and attentive to detail.

Relevant Experience

First American Bank- Orland Park 7/16 to present

Personal Banker

* Created and Developed new methods for developing and expanding customer base.

* Conducted Vault and Teller drawer audits

* Open new accounts on a limited basis.

BMO Harris Bank- Bolingbrook 05/15-07/16

Senior Personal Banker (Position eliminated)

* Leader of Morning Huddles.

* Created and Developed new methods for developing and expanding customer base.

* Worked in community to expand branches CRA development

* Lead branch in Loan production and the sales of credit products

* Mentored and trained new employees

Fifth Third Bank Orland Park 2010-2015

Personal Banker

•Lead Morning Huddles in the absence of management

•Consistent quality referrals to multiple lines if business to create synergy within the workplace

•Coached tellers struggling with sales goals. Trained bankers being assigned to other locations.

•Top loan producer in 2011, 2012,2013 125% of goal

•Top producer in region in TPP and investment referrals

•2010 Community Hero Award

Washington Mutual Olympia Field 2009

Personal Financial Representative (Temporary position)

* Greeted Customers, accessed customers’ needs and recommended proper financial products

* Balanced cash drawers and vault.

First Savings Bank of Hegewisch Tinley Park 2003-2008

Branch Manager

• Managed the top mortgage producing office with over $20 M a year in new loans with an average loan size of $250K.

• Increased sales in bank core products such as DDA, MMDA and Savings by an average of 5% annually.

• Took branch from #7 ranked office for Land Trust Sales to #1 ranked with a 100% increase in sales.

• Founding member of the 5 STAR Service Solutions Team that created the bank's first formal training and development program for new employees.

• Developed relationships with community organizations to enhance the branches CRA file which developed new customers and leads for the bank.

•Hired and trained staff with a focus on sales and customer service.

Standard Bank & Trust, Orland Park 2002-2003

Personal Banker

* Consistently met and exceeded my monthly sales goals

* Led branch in consumer loan sales

* Managed the balancing, billing and maintenance of customer’s safe boxes.

South Holland Trust & Savings Bank, Lemont, 2001-2002

Assistant Branch Manager/ MLO

* Restructured teller incentive program to improve efficiency. This resulted in cost savings for non-quality referrals

* Developed outside relationships with area realtors, builders and attorneys to promote the bank’s Mortgage products.

* Trained and developed employees to be able to take on new roles and responsibilities

* Trained and coordinated monthly compliance activities.

* Sold Fixed Annuities, increased the branch sales by 10% from previous year.

LaSalle Bank N.A. Palos Heights 1998-2001

Senior Relationship Banker.

* Lead region in loan production for 3 consecutive years, in 1999, produced $3.6 million in loans which was 2nd in Chicago market.

* Lead region in point production for 3 consecutive years averaging 115% of goal.

* Lead Palos Heights team with 36 sales of Fixed Annuities.

* Coached teller team to maximize sales opportunities.


Associates- Degree- Human Resources and Organizational Leadership Associate of Applied Science 2016

Rasmussen College

Professional Associations

•Toastmasters- Orland Park 2015-present

•Junior Achievement of Chicago, past board chair and member for the Southern Cook Co Advisory Board, classroom instruction from 1998-present

•Kiwanis Club of Tinley Park, Past President, Secretary, and Treasurer, member from 2005-2012 Norman R Wolfe Award 2006

•District 140 Band Parent Association, Treasurer 2009-2010

•Orland Hills Planning, Zoning and Development Commissioner 2000-2006

•Orland Park and Tinley Park Chamber of Commerce Member 2004-2008


* Real Estate Licenses 1991-1995

* Insurance Producers ACC/HEALTH AND LIFE 1998-2002

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