Customer Service Medical Assistant

KENYETTA VAUGHN

**** ***** ******* ****** #*, Hinsdale, IL 60521 H: 708-***-**** ***********@*****.*** Dedicated Medical Assistant who provides exceptional customer service through active listening and problem solving. Responsible with excellent communication skills demonstrated by 6 years of experience in healthcare. Professionally trained with experience ensuring high standards of culturally competent care for wide variety of patients with diverse needs.

CPR/First Aid certified

Trustworthy companion

Compassionate

Customer service award

Medical Terminology Knowledge

Patient Care

Efficient and reliable team player

Committed team player

Adaptable

Customer interface expertise

Quick Problem Solver

Medical Assistant, 10/2011 to Current

South Suburban Gastroenterology – Homewood, Illinois Support diagnostic procedures, assist with technical nursing treatments and entered information in patient records and charts

Understands Medical Procedures

Medical History

Prepare Patient Rooms

Blood Pressure and vital signs

Medical Records

Medical Procedures

Medical Terminology

Patient Care

Assist doctors in colonoscopy and upper endoscopy procedures Sterilize colonoscopes

Front desk receptionist

Work as a recovery room nurse upon request

Monitor patients before and after their colonoscopy procedures Start and removed patients IVs in the recovery room to have procedures Schedule procedures

Administer testings for H. Pylori breath tests, TB shots, and Hepatitis shots Instructed patients and family members on proper discharge care Ensured HIPAA compliance

Develop patient care plans, including assessments, evaluations and nursing diagnoses Trained new staff on quality control procedures

Authorize drug refills and provided detailed prescription information to pharmacies Physical Therapist Assistant, 04/2009 to 10/2009

Achieve Orthopedic Rehabilitation Institute – Naperville, Illinois Patient Care

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Customer Service

Prepared Patient Rooms

Assisted the physical therapist with patients during their therapy session Sanitized machines and equipment before and after patients used them Medical Assistant Certification: Medical Assisting, 2009 Everest College - Burr Ridge, Illinois

EDUCATION

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