Human Resources Employee Relations

CAROLINE E. GREEN

(H) 214-***-**** *******@*******.***

Summary

Seeking a challenging Assistant Superintendent Management position that will allow me to utilize the skills, education, and creativity I have attained working in a professional environment. With over fifteen years of experience in organization and coordination. I oversaw the city's employee records management program; record keeping principles for the creation, storage and disposition of city records in all media formats; ensure compliance with Texas State Library and Archives Commission, city code and administrative needs. I am directly responsible for Compensation, Employment, Communications, Employee Relations, and Training divisions within Human Resources. Strong communication, presentation and time management skills. Solid leadership, teamwork and project management capabilities. Proven success in providing customer service; able to resolve complaints of upset or difficult citizens. Over five years' experience in leadership roles, skillful coordination and overseeing people in group focused settings handling Chapter 143 civil service principles. Established and maintained cooperative working relationships with other employees, the public, executive team, and government officials.

Skills

o Conduct investigations of employee o Acting Human Resource Director.

related issues. o Provided guidance to management and

o Oversaw Compensation, Communications, employees on investigations and employee

Employment, Employee Relations, & Training o Conduct training on HR related topics to new

Division. hires and managers.

o Monitor changes in local law and state and federal o Oversee in the planning, development of

laws. Training and Succession planning.

o Oversaw City of City of Irving’s comprehensive o Strong communications and presentation

employee personnel records. skills to external and internal clients.

o Managed budget for multiple divisions within o Oversaw compliance and knowledge of

Human Resource. Employment law with Texas Local Gov’t

o Provided guidance to management, and employees Code Chapter 143 since 2009.

on investigations and employee related issues. o Overseeing the digitalization of personnel files by 2017.

Experience

Human Resources Manager/ Acting Human Resources Director 02/2012 to 04/2016

City of Irving Human Resources Department - Irving, Texas

• Oversaw and managed Compensation, Communications, Employment, Employee Relations, and Training division for the City. Updated city policies for Human Resources and the City.

• Managed departmental budget for multiple divisions.

• Oversaw and resolve complex employee relations issues, conduct effective, thorough, and objective investigations.

• Provided guidance and advice to management and staff regarding human resources practices, policies, and employment laws.

• Ensured proper application of progressive discipline programs.

• • Counseled with supervisors and subordinate employees to mediate problems or potential problems.

• Coordinated with legal counsel in employee relations and disciplinary matters. Represent city at hearings and appeals. Developed, reviewed, and provided city's HR policies and procedures.

• Oversaw in the planning, development, and coordination of city's training.

• Collaborated with Executive team of the organization to provide direction for training and development, change strategies, employee engagement, organizational development, talent management and succession planning.

• Planned organized and controlled all activities of the department.

• Participated in developing department goals, objectives and systems.

• Implemented and annually updates compensation program; rewrites job descriptions as necessary; conducts annual salary surveys and develops merit pool (salary budget); analyzes compensation; monitors the performance evaluation program and revises as necessary.

• Developed, recommended and implemented personnel policies and procedures; prepares and maintains handbook on policies and procedures; performs benefits administration to include claims resolution, change reporting, approving invoices for payment, annual re-evaluation of policies for cost-effectiveness, information activities program and cash flow.

• Conducted recruitment effort for all exempt and nonexempt personnel, students and temporary employees; conducts new-employee orientations; monitors career-pathing program, employee relations counseling, outplacement counseling and exit interviewing; writes and places advertisements.

• Established and maintained department investigatory records and reports.

• Monitored document control, retention scheduling, appraisal, preservation and the digitization of personnel files by 2017.

• Participated in administrative staff meetings and attends other meetings, such as seminars.

• Evaluated reports, decisions and results of department in relation to established goals.

• Recommended new approaches, policies and procedures to effect continual improvements in efficiency of department and services performed.

Human Resources Supervisor/ Acting Human Resources Manager 10/2009 to 02/2012

City of Irving Human Resources Department - Irving, Texas

• Primary contact for all Employee Relations issues.

Provided guidance with grievances, dispute resolutions, general complaints, disciplinary actions and terminations for employees at all levels.

Provided coaching to management to assist with effective resolution of performance issues.

• Conducted investigations into allegations of discrimination and harassment, submit findings report and make recommendations.

• Interpreted policies to ensure adherence to City policies and procedures to City employees at all levels.

• Acted as a liaison for the Employee Hotline vendor.

• Forwarded complaints to Employee Hotline Committee Chairperson.

• Approved invoices for payment related to pre-employment screening.

• Coordinated and monitor EAP referrals.

• Administered mandatory random drug and alcohol screening.

• Prepared responses for EEOC complaints reports, and correspondence for management.

Communications Training Officer 8/2009 to 12/2011

City of Irving Police Department - Irving, Texas

• Instructed new hires on city procedures and police department protocols.

• Directed new hires through comprehensive eight to ten week training program.

• Ensured weekly/daily lesson plans are based on objectives from departmental.

• Followed guidelines and standard operating procedures.

• Evaluated daily/weekly progress of new hires and generate documentation of stellar and poor performance that is assigned to the employees' permanent file.

• Notified and coordinates city departments and outside agencies on emergency and high incident calls when assistance is needed.

Communications P.R.I.D.E. Officer 8/2005 to 06/2010

City of Irving Police Department - Irving, Texas

• P.R.I.D.E. Officer- positive role model in drug education for 4th and 5th graders

• Taught at John Haley and West Elementary Schools

• Curriculum was Self-esteem, Drugs, Guns, Peer-pressure, Weapons,

Police Dispatcher I 12/2001 to 10/2009

City of Irving Police Department - Irving, Texas

• Daily answering and processing 911/administrative telephone calls via 1.5 million dollar computer aided dispatch system; routing customer calls through a PBX environment for the city from public requesting police, fire, or other emergency service, determining the nature, location and priority, urgency of emergency.

• Routinely compiled daily information and offense reports in regards to stolen property, missing persons, and take and enter offense /general reports over telephone utilizing police systems.

• Performed other duties as assigned by supervisor.

• Used telecommunication systems to coordinate emergency calls and relay information and assistance requests involving other law enforcement agencies.

• Daily computer searches throughout local, state and national databases for possible wanted persons and stolen property and maintain log of repossessed and privately towed vehicles.

• Daily vacation watch request for citizens.

• Daily paperwork for entries into local, state (TCIC) and national (NCIC) databases of protective orders, warrants (felony and misdemeanor) and stolen property.

• Completed forms to ensure that items entered or removed from computer.

• Daily contacts to other agencies to confirm stolen/recovered property and persons by way of phone contact or teletype messages utilizing the National Law Enforcement Telecommunications System (NLETS) and Texas Law Enforcement Telecommunications System (TLETS).

Education

Advanced Master Certification in Human Resource Management February 2011

Dallas, Baptist University Mountain Creek Parkway - Dallas, Texas

GPA 3.9

Texas Commission on Law Enforcement Officer Standards & Education February 2010 T.C.L.E.O.S.E.) Instructor Proficiency Certification

Master of Arts – Professional Development August 2009

Dallas, Baptist University Mountain Creek Parkway - Dallas, Texas

GPA 3.9

Conflict Resolution Management Certificate December 2008

University of Phoenix – Coit Road - Dallas, Texas

GPA 3.0

Fundamentals of Employee Relations Certificate January 1999

Excelling as a First time Supervisor Certification

Northlake College - Irving, Texas

Bachelor of Science: Criminal Justice February 1997

Mercy College - White Plains, New York

GPA : 2.625

Associate of Applied Science: Business Administration December 1991

Iona College - New Rochelle, New York

GPA 2.044

Affiliations

Member Texas Municipal Police Associations, PTA President: John Haley Elementary 08/2008-06/2009 PTA Lifetime Member Award 04/10/2009, Society for Human Resource Management, (SHRM), National Public Employer Labor Relations Associations(NPELRA), Society for Corporate Compliance and Ethics (SCCE),

Awards & Scholarships

• 2006 City of Irving “Employee of the Quarter” Award recipient for my volunteer work with PRIDE.

• Developed a certificate of completion for 4th and 5th graders with approval for Irving Police Dept.

• Assisted John Haley administrations with the compilation of “Stranger Danger” in creating a PowerPoint presentation during safety week for kindergarteners.

• Received over 15 Citizens’ and Supervisor’s commendations. Never received a complaint or correction.

• Received $1,000.00 Annual Training Scholarship to NPELRA Training in 2015.

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