Customer Service Sales

Melvin Holman

* ***** *****

Smithville, MO *****

816-***-****

**************@*****.***

Objective

I am seeking a position where my experience with inside and outside sales can be applied to increase the company’s reputation and profitability.

Compton’s Liquidations August 2014-Current 1501 Highway 169, Smithville, MO

Assistant Manager

Face to face sales and customer service

Helped customers fill out paperwork to obtain financing for furniture and appliances

Product displays and within store distribution

Coordinated between warehouse and sales floor for product inventory

Running register, responsible for open and closing duties

Assisted other manager with screening job applicants

Responsible for inbound and outbound calls regarding customer retention and satisfaction

All About You Therapeutic Massage August 2013-July 2014 1170 W Kansas St, Liberty, MO

Massage Therapist

Independent contractor provided a customized therapeutic massage experience

Follow up calls with clients to gain feedback to help ensure continued satisfaction and return patronage

Scheduled appointments

Massage Envy Zona Rosa July 2012-August 2013 8528 NW Prairie View Rd Kansas City, MO

Lead Massage Therapist

Provide customized therapeutic massage experience

Communicate between management and therapists

Scheduling appointments

Sign up clients for monthly massage membership

Appointed as Lead Therapist after four months of start date

Developed and maintained and average of 90% request rate for clients

Massage Heights at Shoal Creek October 2010-July 2012 9225 NE Hwy 152 Kansas City, MO

Massage Therapist

Provide customized massage experience.

Consistently lead team in highest request rate of customers and memberships sold

Skills

Experience in sales and customer support/service

Excellent communication and managing skills

Able to multitask and meet deadlines

Good at establishing long term relationships with clients

Education

Graduated Burlingame High May 1998 (diploma)

High Tech Institute May 2008-May 2010 (Associates degree in Occupational Sciences)

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