Victoria Arends

**** **** ****** #**

Willoughby, Ohio 44094

Mobile: 336-***-****

acyhy3@r.postjobfree.com

Professional Summary

Versatile professional adept at managing multiple projects, providing exceptional customer support while streamlining office operations. Proficient at maintaining client/vendor databases, optimizing billing processes and developing professional proposals and presentations. Committed to strengthening interdepartmental collaboration and promoting high documentation standards. Areas of Expertise

Multi-Project Management Financial Management Reporting Scheduling Customer Service Process Improvement Database Management Communication Initiatives Correspondence Creation, Editing

Standards Development Operational Streamlining Event and Presentation Coordination Issue Resolution Microsoft Excel/Word/PowerPoint Proprietary Database Accounting Management Systems

Education

Bachelor of Science – Food Service Management, (Magna Cum Laude) Johnson & Wales University, Charleston, SC

Associate of Applied Science – Baking and Pastry Arts Johnson & Wales University, Charleston, SC

Professional Experience

Event Manager

Greensboro Airport Marriott, Greensboro, NC September2011-February 2014

Liaison with clients to ascertain their precise event requirements are met.

Produce detailed proposals for events - timelines, venues, suppliers, legal obligations, staffing and budgets.

Manage all logistics for events between banquet staff and culinary team ensuring events are executed to client expectations.

Ensure insurance, legal, health and safety obligations adhere to corporate policies.

Plan room layouts and the entertainment program.

Liaising with marketing and PR colleagues to promote events.

Post-event evaluation including data entry and analysis and producing reports for event stakeholders.

Achieved a 95% for overall planning based on Marriott's Event Satisfaction Survey that was completed by clients in 2012.

Received Marriott's Golden Circle Award for achieving financial, client satisfaction and planning goals for 2012.

Administrative Assistant to General Manager

Greensboro Airport Marriott, Greensboro, NC December 2008-September 2011

Provided administrative support to the General Manager and Catering Sales Manager.

Responsible for responding to all electronic requests for proposals.

Achieved platinum status for the Mid Atlantic Region for responding to ERFPs within 1.5 hours.

Property Subject Matter Expert for event planning and event planning systems.

Managed and coordinated all customer property site visits for catering and executive conferences.

Victoria Arends

4088 Erie Street #24

Willoughby, Ohio 44094

Mobile: 336-***-****

acyhy3@r.postjobfree.com

Office Manager

Killens Reid Physiotherapy Clinic, Ottawa, Canada December 2007 - June 2008

Oversaw all front office scheduling, patient payments and invoicing, AP/AR, banking functions and office scheduling.

Scheduled and managed a team of 10 physiotherapists’ appointments and schedules.

Provided patient focused initiatives, answering all billing questions, providing over the phone scheduling and inquiry resolution.

Spearheaded new procedures that streamlined patient scheduling and improved patient payment processes.

Contacted insurance companies for account verification and insurance limits and kept in constant communication with patients.

Special Events Coordinator

Cystic Fibrosis, Tampa Chapter, Tampa, FL October 2004 – February 2006

Assisted with coordinating marketing, fundraising, special projects and events.

Responsible for management of database system through data entry, data query and data merging.

Increased three Great Strides walks from $167,000 budgeted revenue to $209,000 gross revenue, a 25% increase over forecasted budget.

Coordinated Tampa Tailgate special event. Increased restaurant involvement from 20 volunteer restaurant participants to 40 volunteer restaurant participants.

Increased Tampa Tailgate special event from $25,000 budgeted revenue to $60,000 gross revenue, a 140% increase over forecasted budget.

Coordinated and managed volunteer participation for special events.

Coordinated all marketing materials and associated products with event committees. Sales Support Coordinator

Acosta Sales and Marketing, Tampa, FL November 2002 – October 2004

Supported senior management in the management of strategic accounts.

Managed manufactures’ deduction logs in accordance with organizational policies and procedures.

Managed logistical activities between manufacturers and retail establishments within the Southeast.

Coordinated sales reporting and daily business activities for regional operations.

Coordinated contract development between manufactures and major retail establishments.

Maintained contract fulfillment in adherence to corporate policies and procedures.

Identified for Leadership Development Program. (Reference letters available upon request).

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