Sales Training

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Ewing, NJ 08638 www.linkedin.com/in/fabioiucolino *******@*******.*** SSAALLEESS TTRRAAIINNIINNGG &DDEEVVEELLOOPPMMEENNTT MMAANNAAGGEERR

Experience: Dynamic, Sales Training & Development Professional with over 12 years of experience serving as the main point of contact of system process support and training needs for Sales, Marketing, Supply Chain, and Business Units. Expertise includes researching, analyzing, and developing the mechanisms that enable successful sales, marketing, and customer service teams.

Instructional Acumen: Skilled in conducting constituent needs analysis and designing and developing solutions; classroom management; delivering effective adult learning activities; and determining learning objectives and employing assessment tools to measure efficacy of training modalities for those objectives.

Training & Development: Recognized as an outstanding facilitator and trainer with excellent interpersonal skills and demonstrated success in combining technical proficiencies with high-impact training models. Training accomplishments include: corporate systems training programs; designing and developing on-boarding orientation training for new flavor division employees; and training new and existing users in BusinessObjects and Webi software.

Sales Intelligence: Possess expert knowledge of the technologies, applications, and practices used to collect, integrate, analyze, and present competitive market and sales information based on data-driven facts and effectively utilizes these key insights to design and develop programs and deliver persuasive presentations that align with business objectives and gain support for business strategies and initiatives that impact an organization’s tactical decisions.

Communication: Outstanding facilitator and trainer who meets organizational and personal goals by competently communicating in a fast-paced, fluid, and matrixed environment, across all levels of an organization, and with diverse audiences. Excellent written and verbal skills, mastery of English and Spanish languages, and practiced business writing abilities, as evidence by academic instructor role.

Technical Proficiencies: Strong computer skills, including MS Office Suite applications, database information sources, and web applications.

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Training Programs

Training Strategy

Presentations

Classroom Management

Training & Facilitating

Sales & Marketing Analytics

Coaching & Mentoring

Technology

On-boarding Program

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MERCER COUNTY COMMUNITY COLLEGE (MCCC), West Windsor, NJ 2010 – Present Mercer County Community College (MCCC) is an accredited, co-educational, two-year, public, community college located in Mercer County, NJ.

Adjunct Instructor

Leads systems training for the Training Institute and the Center for Continuing Studies.

Delivers system training in English and Spanish. Training administered in all areas and versions of Microsoft Office Suite, E-mail, Internet and Social Networking for Business achieving a 97% rating based on survey evaluations in the areas of content, delivery, and knowledge of subject matter.

Teaches English as a Second Language with proficiency in Spanish and achievement of 97%-99% satisfaction as measured in training evaluations.

FIRMENICH, INC., Plainsboro, NJ 2001 – 2014

Firmenich is the largest privately owned company in the perfume and flavor business, and ranks number two worldwide, employing approximately 6,200 people in 64 countries. With 2103 posted sales of CHF 2.89 billion. Purchasing Market Intelligence and Analytics Leader (2012 – 2014) Built and maintained a purchasing market knowledge database to support Sourcing Managers, Directors, and sourcing activities for all chemical and non-chemical categories. FFAABB IIOO II UUCCOOLL II NNOO,MMBBAA PPaa ggee 22

Conducted market research for purchasing and sales negotiations resulting in reduced purchase price for key raw materials on average of 3% to 5% on a yearly basis and similar increases in revenues.

Provided competitive analysis to determine company’s purchasing and sales activities.

Established product benchmarks versus competitive market. Researched company’s purchasing procedures in current market and provided recommendations for strategic planning.

Assessed risk management for purchasing activities. Created risk scenarios to mitigate purchasing price fluctuations.

Tracked market trends and customer requirements. Delivered index updates. Utilized tools: ICIS, Mintec and Datamyne for the purchasing & sales community resulting in establishing processes to improve purchase leverage for key raw materials for 4% average annual reduction. Business Services Manager – Global Flavor Division (2004 – 2012) Served as main contact of system process support and training needs for Sales (budget annualized at 1.1 billion), Marketing, Business Units, and Supply Chain.

Oversaw the Flavor Division Process Training Program for existing and new employees driving efficiency and improving end-user system process work-flow and satisfaction by 50% in the first year.

Designed and developed curriculum for on-boarding orientation training for new flavor employees.

Trained new and existing users in BusinessObjects and Webi software.

Worked closely with business functions to develop strong process management and identified process improvements including the establishment of a Global Super User Network in user’s respective time zones driving satisfaction rating to 90%.

Supported internal Service Sales with 99% customer satisfaction. Built solid business relationships with strategic internal customers.

Documented the Flavor Division processes and raised general awareness of the process management program.

Established network of SAP Super-users to help on the day-to-day support of end-users, maximizing efficiency by 30% in the first 6 months.

Analyzed and maintained reports utilizing BusinessObjects and Webi software.

Managed various flavor applications for high level data maintenance and identified application improvements to optimize existing processes.

Directed the Flavor Division user support framework.

Managed a central inventory of internal customer needs and services. Collected data and managed an up-to-date inventory of roles and responsibilities for the Flavor Division. Service Desk Specialist (2001 – 2004)

Technical Coordinator – acted as a liaison between internal customers and the Help Desk.

Provided hardware and software setup, configuration and support, and resolved all end-user technical issues. Provided timely follow-up to ensure internal customer satisfaction.

Demonstrated people management and organizational skills by motivating, mentoring, and supervising new hires.

PRICEWATERHOUSECOOPERS, New York, NY 1999 – 2001

PricewaterhouseCoopers is a multinational professional services firm headquartered in London, and the world's second largest professional services firm measured by 2013 revenues. Lotus Notes Specialist / Help Desk Analyst

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Fluent in: English & Italian; Proficient in: Spanish & French EEDDUUCCAATT IIOONN

MBA, Business Administration, 2009, Rider University, Lawrence Township, NJ BA, History, 1999, The College of New Jersey, Ewing Township, NJ AA, Humanities, 1997, Mercer County Community College, West Windsor, NJ

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