Human Resources Manager/Business Partner

Summer L. Benoit, MA, PHR, SHRM-CP

***** ********* ***** 651-***-**** ******.******@*****.***

Professional Summary

Tactical and Strategic Human Resources Business Professional with a broadly-based HR background, delivering comprehensive HR services in Engineering, Consulting, Advertising, and Professional Services. Proven record of accomplishment in aligning program and service outcomes with business objectives.

Key Skills and Abilities

Proven effectiveness in interpersonal communication and building relationships

Highly organized with strong attention to detail and manage multiple priorities to meet critical deadlines

Able to identify opportunities for improvement, develop strategies and influence decision-makers and implement solutions

Proficient in training, facilitation, and presentation delivery

Significant knowledge of HR policies, processes and employment law

Resourceful at solving complex problems dealing with highly sensitive and confidential information

Education

MASTER OF ARTS 2016 WALDEN UNIVERSITY

Major: Human Resources Management

Minor: Benefits and Compensation

Related coursework: Talent Management, Compensation, Benefits

BACHELOR OF ARTS 2013 CONCORDIA UNIVERSITY

Major: Organizational Management & Leadership

Minor: Project Management

Related coursework: Group Dynamics, Business Administration, Finance

U.S. ARMY RESERVE 1993 - 2001 SPECIALIST

Chemical Operations Specialist

Focus areas: Leadership, Operations, Logistics, Communications

Specialties & Experience

HUMAN RESOURCES MANAGEMENT

Created vision and goals for the Human Resources function and incorporated that vision into annual HR Operating Plans.

Developed and maintained Human Resources programs, services, and initiatives to ensure the organization was a place where talented associates aspired to work.

Maintained close contact with the Executive Leadership Team to assure alignment of human resources strategies with organization strategies and goals.

Monitored human resource trends and measured the effectiveness of all HR programs including recruiting, performance management, associate development compensation and rewards and benefits.

Developed and maintained programs and resources that supported associate development and continuous learning.

Guided senior managers in maintaining an active management development program.

Served as a consultant / business partner in advising top management on HR issues.

Provided internal Organization Development services to managers using internal and external resources.

Utilized multiple HRIS to improve efficiency and data integrity for weekly, monthly, and annual metrics reporting.

COMPENSATION MANAGEMENT

Conducted annual compensation review by obtaining market data and conducted analysis to identify changes and make recommendations.

Monitored compensation for market-competitiveness, pay equity and internal consistency.

Developed process to classify positions with valid and appropriate job descriptions, competitive pay grade assignment and bonus and incentive eligibility.

Resolved compensation problems and issues.

BENEFITS MANAGEMENT

Managed full cycle of organization’s health and benefit plans including medical, dental, vision, FSA, wellness, and retirement programs based on organization goals and employee needs.

Made recommendations based on renewal projection to officers and senior management for annual plan design, coverage, and employer/employee cost sharing.

Implemented all-encompassing online platform for annual renewal transitioning from paper enrollment to online enrollment with 100% participation success.

Facilitated open enrollment communication meetings and assisted employees with issues related to coverage, plan details and enrollment process.

RECRUITING AND SELECTION

Actively participated in candidate interviews, pre-employment testing and selection process.

Developed and administered effective processes for recruiting resulting in accurate data and reporting.

Established pre-hire testing program to identify both technical and interpersonal skills resulting in increase of qualified candidates.

Developed and implemented successful orientation and onboarding program to introduce new hires to organization values, mission, goals, and commitment to client satisfaction.

Continually improved organization brand and online presence.

LEADERSHIP

Deep understanding of the processes and tools that lead to an effective HR department.

Coached HR team members and other associates to engage in continuous personal and professional development.

Built relationships with both internal and external clients and vendors where values, ethics, trust and healthy communication were established.

Developed creative ways to approach day-to-day HR communications including videos, interviews, surveys, and gamification.

TRAINING AND DEVELOPMENT

Designed and delivered training initiatives with a focus on process improvements and compliance.

Provided resource and direction to associates and supported their development through counseling, training and developing stretch goals for career growth.

Organized, coordinated, and presented training courses focusing on leadership, facilitation, and management skill development.

Established training and certification documentation and renewal process resulting in increase of on-time membership and license renewal.

POLICY AND LEGAL COMPLIANCE

Developed, updated, and maintained employee handbook, ensuring most up to date information was documented and communicated to organization.

Created manager handbook to ensure all managers had access to resources related to hiring, performance, discipline, and performance.

Administered ongoing compliance related to EEOC and ADA standards, guidelines, and all areas of employment law per national, state and local requirements.

Coordinated annual Affirmative Action Plan and provided EEO information for required client proposals.

Annual plans created and submitted to appropriate authority prior to deadlines. Consistently accepted by state and federal agencies.

Represented organization as EEO Officer for compliance and complaints.

Employment History

HR MANAGER/BUSINESS PARTNER EMA, INC. JULY 2013 – AUGUST 2016

Promoted to this role and transitioned from tactical responsibilities to strategic focus to improve the efficiency and quality of all HR services. Worked with executive leadership team to develop objectives for positive organization outcomes. Leveraged people management tools and resources to align with business goals and initiatives. Increased knowledge of business operations with a focus on talent and leadership development.

LEAD HR GENERALIST EMA, INC. JANURY 2013 – JUNE 2013

Promoted to interim role while completing BA degree. Strengthened relationships with senior leadership, executives, and board of directors. Utilized internal resources to identify challenges related to HR department and developed initiatives to manage successfully. Developed alignment between corporate departments and service areas to improve overall client satisfaction. Monitored external factors influencing industry standards, direction, and quality service.

SR. HR REPRESENTATIVE EMA, INC. FEBRUARY 2011 – DECEMBER 2012

Promoted to this role after designing and administering HR policies and procedures that focused on recruiting and retention. Increased knowledge of benefits administration and developed successful relationships with benefit vendors and state and federal compliance departments.

HR REPRESENTATIVE EMA, INC. JULY 2006 – JANUARY 2011

Promoted into this role after taking on many benefit functions. Provided guidance to employees related to life events, health care reform, Medicare, and other ancillary benefits. Increased exposure to management and leadership by participating in department meetings, training sessions and conference calls.

OPERATIONS ANALYST EMA, INC. AUGUST 2004 – JUNE 2006

Provided operational support by setting up client projects in SAP for consultants to charge time and expenses. Processed payroll for more than 200 U.S. and Canadian employees including mandatory and voluntary deductions, deferred compensation, and 401k contributions. Increased knowledge of industry and services offered to clients.

OPERATIONS ANALYST EVOQUA WATER TECHNOLOGIES APRIL 2001 – MAY 2004

Provided high-level customer service to customers and sales force in ion exchange business. Worked to strengthen relationships between the organization and customer base across the US and Canada. Developed training and facilitation skills and represented division in ERP upgrade for training and operational success.

Processed customer orders and worked with salesforce to ensure quality customer service. Learned how order-entry system worked and took on responsibility of setting up customer profiles, contacts, and inventory.

HUMAN RESOURCES ASSISTANT MILLER MEESTER ADVERTISING DECEMBER 1999 – MARCH 2001

Supported HR Director in establishing protocol for hiring, interviewing, and retaining quality advertising staff. Placed job ads, reviewed resumes and responded to candidate inquiries. Processed bi-weekly payroll.

Memberships / Organizations

SOCIETY OF HUMAN RESOURCES MANAGEMENT 2011 – CURRENT

HUMAN RESOURCES PROFESSIONALS OF MINNESOTA 2012 – CURRENT

MEMBER AMERICAN LEGION POST 85 NORTH BRANCH, MINNESOTA 2000 – CURRENT

Certification / Licenses

PROFESSIONAL OF HUMAN RESOURCES PHR 2011 - CURRENT

SHRM- CERTIFIED HR PROFESSIONAL SHRM-CP 2015 – CURRENT

NOTARY PUBLIC STATE OF MINNESOTA 2008 - CURRENT

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