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Customer Service Representative

Location:
Davenport, Iowa, United States
Posted:
January 26, 2017

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CYNTHIA S. DUNKIN

***** ******* ** ****: 563-***-**** Davenport, Iowa 52804 Email: acyhxi@r.postjobfree.com

PROFESSIONAL SUMMARY

Motivated self-starter with experience in the Medical field and Customer Service. Ability and interest in learning new medical technology.

EDUCATION

Associates of Applied Science in Medical Office Management June, 2015

Kaplan University, Davenport, IA

Certified Nurse’s Assistant 2010

Scott Community College, Davenport, IA

Office Technology with Legal Emphasis 1998

Commonwealth Business College, Moline, IL

WORK HISTORY

08/2015 – current MEDICAL BILLER AND CODER

Bettendorf Pediatric and Family Practice Associates, Bettendorf, IA

Appropriately code medical procedures and diagnoses using the provider’s documentation; correct coding mistakes; confirm insurances; answer billing questions for patients; and assist in front office tasks as needed.

04/2015 – 06/2015 MEDICAL OFFICE MANAGEMENT EXTERNSHIP

NEUROLOGY CONSULTANTS P.C., Davenport, IA

Checking in and checking out patients; answer and direct phone calls to the appropriate department; scheduling appointments; new patient referrals.

2011 - Current CNA (Certified Nurse Assistant)

HCR MANOR CARE, Davenport, IA

Assisted and provided care to residents in activities of daily living and rehabilitation

2014 – 2015 RECEPTIONIST/GENERAL CLERK

HCR MANORCARE DAVENPORT, Davenport, IA

Assist residents and visitors with questions and answers; excellent customer service; schedule appointments and transportation; answer and direct calls to the appropriate department.

2010 – 2011 CNA (Certified Nurse Assistant)

DAVENPORT LUTERAN HOME, Davenport, IA

Assisted and provided care to residents in the Special Care Unit

2010 CASHIER

WALMART, INC., Davenport, IA

Greeted customers; answered general questions as needed; handled cash and credit transactions; operated cash register; made change as necessary



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