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Operations manager

Tenafly, New Jersey, 07670, United States
January 26, 2017

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Ya’ara Vered

Telephone: 917-***-****



Management & Psychology BA from the Open University, Israel. Professional Experience:

**** – Present: ACAWE, American Camp and Work Experience, Operations manager – Paramus, NJ.

Team lead for data gathering and administration staff – Performance tracking of work flow process for work visa applicants.

CRM workflow supervision – Follow up on status of applicants through the entire process until arrival in the US at the designated work place.

Monitoring of applicants – Enforcement and care of applicants throughout their duration of the US employment status, their single point of contact for any and all inquiries.

International recruiter partner contact – Overseeing international partner work flow from location business partners, arranging of proper legal agreements and following through the participant recruiting process.

Direct link to Department of State sponsor program representatives.

Production of orientation and guiding training programs for international program participants. 2011 – 2013: TradeOne, Stock Trading Software, Operations and Logistics Manager - Tel Aviv, IL

Team lead of Customer service and operator staff - Report and performance tracking according to metrics, usage reports, analysis and review of quality level to customers.

Customer care and preservation database – Analysis of customer base and optimization plans for tiered service levels.

Accounts receivables/payables – Ongoing financial handling of all of the company’s transactions, including quarterly reports and preparation of Board of Directors fiscal presentations.

Human Resource handing, Payroll and work with outsourced accounting firms. 2007 – 2011: Levy Tyller & Co. Law Firm, Administrative Manager - Tel Aviv, IL

Team lead and management of the administration department, secretarial and bookkeeping staff.

Customer follow-ups, CRM record updating and creation of computerized archives.

Initiation and creation of a fee collection system from customers, responsibility and supervision of fee collection processes.

Direct contact with customers, among which special credit departments and collection division of the country main banks can be found.

Personal Assistant of the Company CEO, in addition to the current office managing tasks. 2006 - 2007: SAKAL Company, Manager of the Emporium Footwear Store - Tel Aviv, IL

Stock management, analysis of store inventory and reports of sale trends to company management.

Team management of 4 sales persons, shift organization, salary computations and staff training.

Direct link to work with company management: Daily interaction with the Area Manager, weekly meetings with Brand Managers and the company Vice-President.

Creation of the store’s “Customers Club”, customer preservation and Sales farming department. 2004 - 2006: Zahavi Atzmon Company, Logistics Manager – Hertzeliya, IL

Interaction with local and foreign suppliers and coordination with the customers.

Work with company management: monthly and annual report generation, data analysis for improvement of the Branch performance.

Telephone and face-to-face customer service, throughout every phase of the sale cycle.

Production of branch and company marketing events.

Bookkeeping and billing.

Personal Characteristics:

Self - driven, task and detail oriented, creative thinker, team oriented, diligent, reliable, assertive, auto- deductive by nature.

Technical Skills:

Microsoft OS fluent (Windows 7, 8, XP), Microsoft Office fluent (Outlook, Word, Excel, PowerPoint 2003-2013), Cross browser proficiency skills (search, usage, navigation). Languages:

Hebrew: Native language

English: Native language level

Work Visa: Green Card

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