Sales Coordinator/ Account Manager

Satinder Dhillon

647-***-**** *.*******@****.***

An accomplished team player with an extensive background in project management, analytics, product management, and customer service. A proven record of success in complex retail assignments, demonstrating the ability to leverage merchandising to drive business success. A collaborative team player with excellent communication and interpersonal skills. A resourceful and versatile professional, experienced in managing the demands of a fast-paced environment.

Core Competencies

Core competencies:

Analytics

Project Management

E Commerce

Customer Service

Product Management

Merchandising

Problem Solving

Business Experience

XTREME WORLDWIDE INC April 2015-present

Account Manager, Sales & Merchandising

Create and submit cost requests

Analyze ladder paln on a weekly basis to indentify inventory and POS gaps vs Plan

Analyze weekly POS and Inventory to ensure stores remain in stock to maintain inventory flow

Create and maintain sales orders and production plans for 21 retailers

Creating and maintaining all items for Walmart E Commerce including content request sheet, enrichment/marketing content and all image uploads

Ensuring E Commerce warehouse maintains sufficient inventory

Setting up items for Sears on EIW, Online and Catalogue

Ensure all retailer templates are completed to generate retail items and POs in a timely manner

Communicate to Customer Service any required item updates

Work closely with the Sales Team and keep them informed of the status of their accounts

Attend sales meetings with stakeholders to discuss business trends, upcoming events, and projections

Investigate and resolve sales issues

RED APPLE STORES December 2013-March 2015

Children’s Wear Merchandising Assistant

Completed weekly and periodic stock and sales reviews

Identified key sales opportunities for all Children’s Wear sub-classes

Processed, created, and prepared POs for new stock

Maintained all SKUs and ensured price tickets were ordered correctly and received by vendors

Analysed flyers and poster sales performance, providing recommendations when necessary

Maintained a comprehensive record of sales and inventory reports and executed weekly analyses of each

Met with vendors to select new products and negotiate price and terms

Coordinated in-store signage and displays with the Marketing Team

Ensured all plan-o-grams were properly executed and samples were collected and approved

Performed regular competitive store visits and tracked competitive pricing

B & C Group July-December 2013

Assistant Buyer

Set up and maintained product information in the company Inventory Management System

Worked with the Buyer to set up inventory re-order quantities and re-buying processes

Responded to and resolved store issues and questions relating to product and inventory availability

Worked with vendors on special packages, open orders, delivery status updates, and shipping issues

Ordered stock and flow containers for domestic and foreign goods

Assisted Buyer in allocating product to stores

Created and analysed Buyer’s performance reports

High On Heels May 2011-April 2013

Assistant Buyer

Met with suppliers locally and overseas to negotiate price, qualities, and terms of contract

Attended trade fairs to select and assembled new collections of shoes and accessories

Maintained positive relationships with existing vendors and sourced new suppliers for future products

Researched customer demands and trends by analyzing store sales and inventory reports

Communicated with Store Management to discuss planning, budgeting, sales promotions, and advertising campaigns

Monitored competitor activity and recommended strategies to improve competitive position

B & C Group November 2010-May 2011

Cash and Sales Auditor

Examined daily data for all stores under each company to investigate and rectify discrepancies

Found variances and responded to credit card inquires and chargebacks

Updated relevant shipping schedules

Performed regular account maintenance including account reconciliation and prepared daily cash posting summaries

Recorded and summarized numerical and financial data

Received, processed, and recorded cash, checks, debit, and credit card payments

Prepared transfers for outgoing orders

Prepared itemized statements and invoices and recorded amounts due for items purchased/delivered

Training and Education

Bachelor of Arts, University of Toronto

Economics Major

City Planning Minor

Bloomberg Certification, Equities, University of Toronto

Advanced Microsoft Excel 2010 certified

Memberships and Affiliations

Senior Board Member of Hindu Student Council at University of Toronto

Technical Skills

Office Tools: Microsoft Office

Technical Software Proficiency: GSI, Great Plains, JDA, Retail Link, Sears Suppliers, Ecommerce

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