Information Technology Manager

Talented Technology Senior Level Manager with experience directing multi-million dollar Data Centers with over 15 years of experience in the support of a 24 X 7 environment. A strong leader with in-depth knowledge and strategies, along with experience around process improvements, by the use ITIL framework tools to reduce operational costs, and increase product enhancement. Highly experienced in engineering architecture, design automation, communication protocol, process flow, and computer infrastructure.

PROFESSIONAL EXPERIENCE

CCHSFS a Walter Kluwer Business DevOps Manager July 2015 to Present

Stabilized the environments and automation of deployments

Established and participated in release process and procedures.

Key Stakeholder in the researching of a new automation tools and implementation of High availability applications.

Develop and setting up the automation team and process for deployment and builds for all applications.

Improve existing and establish new standard operating procedures by the implementation of deployments on Chef, Incorporated change management practices based on ITIL foundation format, and performance tuning is performed

Managed and supported 24/7 operations for monitoring and maintenance along with maintaining established Services Level Agreements (SLA's) with deliverables to ensure uptime during busy season that affect a million dollars a day of business.

Provided executive oversight for the information technology performance, capacity and lifecycle management of the current hardware environment and ensuring a best practice environment.

Established fiscal year budgets for hardware refresh and improvement to resulting to stay within budget.

SterlingBackCheck- Manager of Infrastructure and Storage July 2014 to May 2015

Stabilized the environments and storage to reduce the amount of severity 1 ticket by 90%.

Established and participated in SAS 27001 audits.

Key Stakeholder in the researching of a new tools, implementation, and training to ensure products are supported.

Managed and supported 24/7 operations for monitoring and maintenance along with maintaining established Services Level Agreements (SLA's) with deliverables to ensure uptime during busy season that affect a million dollars a day of business.

Provided executive oversight for the information technology performance, capacity and lifecycle management of the current hardware environment and ensuring a best practice environment.

Continued to supervision 10 Level 3 Technicians.

Experienced in managing System Engineers, Database Administrators, Web Engineers, Network Engineers, and Project Managers.

Established fiscal year budgets for hardware refresh and improvement to resulting to stay within budget.

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Pomeroy - Director of Remote Managing and Monitoring November 2012 to May 2014

Built the remote monitoring center (NOC) for online monitoring of over 10,000 devices by three redundant centers.

Established and participated in SAE-16 and PCI compliance audits.

Key Stakeholder in the researching of a new monitoring tool, the developing the RFP, and the selection of the product, implementation, and training of staff members.

Managed and supported 24/7 operations for monitoring and maintenance along with maintaining established Services Level Agreements (SLA's) with deliverables of a 99.99% uptime environment to support over 10,000 (Windows Servers, Cisco Switches/ Routers, AIX/ HP Unix Servers, Linux Servers, EMC storage, HP 3par, IBM Fasti storage, VMware host and Hyper-V host) nodes.

Provided executive oversight for the information technology acquisitions and lifecycle management programs, and support for all technology, ensuring a best practice environment.

Continued to supervise eight tier 1 and seven tier 2 Technicians.

Conducted monthly and quarterly business reviews with all levels of management.

Experienced in managing System Engineers, Database Administrators, Web Engineers, Network Engineers, and Project Managers.

Established fiscal year budgets and maintained fixed margins and PNL for the Remote Monitoring and Management of the business unit.

Responsible for the architecture and design process and procedures around the ITIL framework and conducted quarterly CSI audits to look for operational cost improvements.

BluePoint Data - Vice President of Customer Service & Manager of Cloud Services August 2010 to November 2012

Senior Stakeholder of the VMware Cloud improvements and infrastructure during the building of the SKY Virtual cloud offering for the company, including the lifecycle management program.

Provided executive oversight for the information technology acquisitions and lifecycle management programs, and support for all technology, ensuring a best practice environment.

Design/engineer technical solution for platform technology (Windows/ Linux / Storage and Network) expertise to the project team

Ensure solutions align with technical standards/best practices

Collaborate on SOW, deliverables, project schedules and dependencies

Represent technology expertise in technical meetings and issue resolution

Procurement of required hardware, software and maintenance products

Complete all project documentation related to production readiness and change management controls

Lead the efforts in the migration of our exchange customers, from Exchange 2007 to Exchange 2010, with the average number of mailboxes being over 500.

Managed an annual budget, along with the daily activities of all security and building services staff, and ensured that the facility was maintained properly with respect to security and safety.

Built a team and customer base to over $8M in annual recurring revenue.

Responsible for operational briefings, as well as daily, weekly, and monthly operational reports.

Supported and maintained Enterprise networks, as well as engineering, building, and maintaining on Cisco 6513 switches and Cisco ASA

Responsible for the architecture and building of the VMware ESX 5.01 to 2.5, Hyper-V’, to support windows 2003 to 2012 and Red Hat Linux servers.

Engineered, built and maintained, EMC, VNV, SAN, Celera and NAS type storage structures, for many different customers.

Maintained and managed ISTM and monitoring systems; allowing reporting on SLA’s, and staff day to day operations.

Engineered, built, and maintained Back-up solutions of many varieties included but not limited to Symantec Backup exec, Tivoli System Management, Arcserve, and Barracuda

Directly supervised eight tier 1 and seven tier 2 Technicians.

Conducted monthly and quarterly business reviews with all levels of management.

Managed and supported 24/7 operations for monitoring and maintenance of 50 clients in 4 data centers with 1500 physical and virtual servers.

Global Payments Manager, Data Center January 2010 to February 2010

Managed and supported 24/7 operations for monitoring and maintenance of their data center.

ADP - Manager, Data Center & Desktop Support - January 2005 to June 2009

Directed staff of 16 in the support of the COBRA /FSA Hosting Center which included 250 physical servers and 200 virtual server’s multi-platform environments (Windows, Solaris and Linux), EMC Symmetric, DMX, Clarion, Celera, hierarchical robotic Storage Tech tape library, Intrusion detection systems. (information security, firewalls and virus control)

Provided executive oversight for the information technology acquisitions and lifecycle management programs, and support for all technology, ensuring a best practice environment.

Managed all critical building power and telecommunication requirements. Responsible for all critical building systems include UPS systems, generators, power distribution frame systems, PDUs, HVAC, and fire suppression systems.

Managed a project that was responsible for the architecture of the storage layout for integration and migration from the DMX 1000 to the DMX4 storage units.

Managed over 1200 internal staff, on shore and off shore locations, in the support of the business.

Responsible for the incorporation of security and performance improvements by the implementation of a Virtual Desktops solution for the Cobra/FSA business units.

Managed an annual budget of 3.6 million dollars, along with the daily activities of all security and building services staff, to ensure that the facility was maintained properly with respect to security, and safety.

Managed an EMC Documentum migration and Kofax Ascent Capture implementation and testing operations, for a team of 500+ users in both United States and India, for Flexible Spending Account (FSA) and Benefit Administration services (COBRA).

Managed project planning of the business requirements, process flow, and system and schedule requirements.

Supported a Citrix farm for our remote locations for use of the core applications.

Responsible for the architecture and design a VMware VDI and Xen Desk top/ Xen apps solution to support our India offices.

Maintained and established Services Level Agreement (SLA's) deliverables of a 99.99% uptime environment to support over 10,000 clients.

Coordinated 4 highly successful Hot-site test recoveries, and streamlined the Business Continuity Plans to ensure they met the Business Return to Operation requirements of 72 hours.

Experienced manager in supervising System Engineers, Database Administrators, Web Engineers, Network Engineers, and Project Managers

Fourteen years as LAN administrator installed and tested local area networking equipment, including bridges, routers, server and cable.

ADP - Operation Team Leader - September 2001 to December 2004

Managed the staff of 25 in the support of Atlanta Hosting Center ADP 24X7 operation that supports the Enterprise V2 and V3 product, multi-platform environments (Windows, Solaris), EMC Symmetric, DMX, Clarion, Celera, hierarchical robotic Adic tape library, Intrusion detection systems. (information security, firewalls and virus control)

Project management and team leadership capabilities contributed to the successful completion and the implementation of over 46-hosted new clients onto the enterprise payroll application with aggressive timeframes.

As the Operation Team Leader, Coordinated all production escalation for the Atlanta Hosting Center ADP 24X7 operation that supported the Enterprise V2 and V3 product supporting client payrolls for major corporations.

Maintained established Service Level Agreements (SLA's), while timely communicating changes, and trouble-shooting problems.

Supervised System Engineers, Database Administrators, Web Engineers and Network Engineers

ADP Disaster Recovery Specialist April 2000 to August 2001

Coordinated 3 highly successful Hot-site tests and streamlined the script to ensure the SLA contract was maintained.

Developed test plans and test procedures from product plans and specifications for all Hot-site testing purposes.

United States Navy - Chief Petty Officer - April 1980 to May 2000

Trident Submarine Fire Control Technician Chief, having over 20 years consecutive active Naval service 1980-2000

Excellent teacher /trainer: patient and effective when working with a wide range of personalities

Proven ability to work efficiently and effectively under pressure on various types of submarines

Closely adhered to project timelines and delivered quality products ahead of the specified time frames for deployments

Self-motivated, team builder, confident in making decisions and problems solving

Held Top Secret security clearance

Six years’ experience as a department manager of 4 divisions and 67 personnel in day to day activities

Liaison between Departments, Contractors, and Vendors.

Managed the installation, operational systems verifications, and acceptance procedures for 4 Command and Control System Trainer valued at $13 million.

Managed 21 instructor technicians and supervisors in day to day activities

COMPUTER SKILLS

Proficient in the use of Microsoft Window advance 2003 through 2012, UNIX, Solaris 8, 9, 10, X-Windows, SQL base, Citrix, Microsoft Office Access and Excel, Microsoft project, Word Perfect, TCP/IP address VMware, VMware desktop, XenDesktop, XenApp Documentum, Kofax, RightFax, Linux, and Cisco switches Oracle database

EDUCATION

BSBA-Management of Information Systems through Kaplan University

Completed Navy’s National Apprenticeship Program as a Computer Programmer

Completed US Navy Leadership Management Education Training program

Completed US Navy LAN Administrators Course

Completed US Navy LAN Maintainer Course

ITILv3 Foundation Certified

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