Information Technology Project Manager

QUALIFICATIONS PROFILE

Systematic, multifaceted, and performance-focused professional, offering comprehensive experience in project and operations improvement, information technology analysis, and application and data integration. Skilled at overseeing all aspects of business optimization initiatives and providing innovative solutions to meet and surpass organizational goals. Effective at maintaining strong relationships with various individuals and professionals, while keeping abreast of the latest industry trends in a fast-paced environment.

AREAS OF EXPERTISE

Project Life Cycle (PLC)

Software Development Lifecycle (SDLC)

Business Case Analysis and Risk Management

Offshore Team Supervision

Agile and Waterfall Methodology

Requirements and Process Analysis

Process Reengineering and Optimization

Client and Vendor Engagement and Relations

PROFESSIONAL EXPERIENCE

Nationwide Insurance – Columbus, OH (Sep 2015–Oct 2016)

Business Consultant Sep 2015–Oct 2016

Effectively led collaboration with cross-functional teams of IT and business leads, program directors, and executives to strategize business innovation through business process engineering (BPE) techniques using Agile processes.

Analyzed basic business performance, organizational design, and business risk capabilities in alignment with the business reengineering plans.

Developed and implemented a high-level future state roadmap to promptly address simple to complex business problems

Career Highlight

Directed key business processes for a $150M transformational and organizational change management program designed to build a single foundation across retirement planning sectors; reducing redundant processes while enhancing efficiencies, customer satisfaction, and financial results.

JPMorgan Chase – Columbus, OH (Feb 2002–May 2015)

Project Manager Oct 2012–May 2015

Identified and coordinated project objectives, requirements, goals, as well as team responsibilities and performance by providing constructive feedback.

Monitored and documented business case financials throughout the program duration.

Prepared and submitted weekly project updates and status to the senior management.

Built and maintained professional working relations with project stakeholders and the project working group team.

Career Highlight

Strategically led a $1M+ global re-platform project from Concept to Implementation, which impacted over 200 finance systems in all lines of businesses.

Senior Finance Analyst Oct 2010–Oct 2012

Provided expert leadership to the business analyst, business partners, as well as development and testing teams to meet all related expectations and requirements.

Worked collaboratively with business partners within multiple locations worldwide to gather and analyze requirements for reference data applications and projects.

Supervised the team on business process optimization, finance database analysis, as well as business requirement standards and best practices.

Career Highlights

Established and facilitated classroom training for associate-level business analysts; thereby earning internal recognition from the company.

Created and implemented business and functional requirement processes; which resulted in reducing delivery time and successfully identifying process flow for change control processing.

Drove business growth by leading business analysts in charge of the Business Process Improvement Project.

Lead Business Analyst Apr 2007–Oct 2010

Efficiently managed several business and technical requirement activities, in coordination with senior executives and cross-functional user groups.

Utilized iRise in designing wireframes and prototypes for requirement analysis; and implemented Agile practices in leading and mentoring business analysts.

Prepared functional and technical documentation for multiple firm-wide IT Service Management (ITSM) applications; as well as modeled process flows in adherence to ITSM standards.

Career Highlights

Served as the driving force behind the successful completion of the $3.5M ITSM project.

Successfully attained 90% compliance of implemented functionality with approved business requirements.

Executed best practices procedures encompassing requirement gathering, problem resolution, and change control activities.

Lead Application Developer Nov 2004–Apr 2007

Oversaw various resource and development activities; provided application support to over 900 databases and intranet applications; and managed product quality and resource in line with set-forth deadlines of the key program management application.

Career Highlights

Achieved 98% client satisfaction after delivering projects in a timely manner and with utmost quality.

Streamlined the program management application supporting program and project objectives of multiple bank acquisitions and conversions.

Received the Service Star Award and the Outstanding Leadership awards on three separate occasions.

Earlier Positions Held

Technology Project Manager (JPMorgan Chase)

Database Analyst (JPMorgan Chase)

EARLIER CAREER

Sterling Commerce – Columbus, OH

Application Developer

EDUCATION AND CREDENTIALS

Bachelor of Science in Communication

Bachelor of Science in Information Technology

PROFESSIONAL DEVELOPMENT

Business Analyst Training – Systemation Project Management Training - Systemation

Client Server Application Development

Information Technology Infrastructure Library (ITIL) Information Technology Service Management (ITSM)

iRise Certified Expert

Unified Modeling Language (UML)

TECHNICAL ACUMEN

Languages

Java UML Visual Basic ASP HTML XML PLSQL SQL C++

Tools

J2EE Microsoft Office Suite Microsoft Project and Visio SharePoint Clarity

E-Commerce EDI Web Services Oracle Microsoft SQL Server TOAD

iRise Prototyping Mercury Quality Center ALM

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