Support Desktop

David McDonald

P.O. BOX *****, Irvine, CA ***** Tel: 714-***-****

Email: *********@*****.***

SUMMARY OF QUALIFICATIONS

Experienced in managing multiple projects simultaneously. Extensive background in hardware / software related troubleshooting as well as support for all windows platforms, messaging systems and remote access administration.

PROFESSIONAL EXPERIENCE

Xerox Corporation, Irvine, CA Aug 2006 – Present

City of Irvine / Irvine Police Department – Information Management Sr. Specialist

●Managed Cisco Call Manager / Cisco Emergency Responder environments. Implemented and configured several call routing strategies; VOIP phone management.

●Involved in the maintenance and day-to-day administration of Active Directory 2008, MS Exchange 2008/2012, and MS Unified Messaging Voicemail solution.

●Migrated 240 servers from Veritas NetBackup to Seagate EVault Backup Cloud solution.

●Developed / deployed software packages via SCCM 2012 and Altiris for all desktop / mobile devices for Irvine Police.

●Managed mobile device connectivity via Juniper and Netmotion solutions. Assisted mobile wireless providers in improving signal strength throughout the city using the Netmotion Locatilty application.

●Provided end-user support for law enforcement specific applications.

Technology Management Corp, Buena Park, CA May 2006 to Aug 2006

Mazda Headquarters, Irvine, CA – Desktop Support Consultant

●Responsible for installation and configuration of new Dell PCs with user network profiles and data.

UOP Corp., Anaheim, CA - Desktop Support Consultant

●Supported office environment running Windows XP clients and 2003 server operating systems.

●Worked with remote corporate help desk to resolve user connectivity issues.

Bravo Sports, Cypress, CA December 2000 to December 2005

Desktop Support/Network Administrator

●Supported over 150 desktops and 25 laptops running Windows and MAC operating systems.

●Support 10 servers running Windows 2000/2003 in an Active Directory environment.

●Implemented and maintained MS Exchange 2003 with an MS Outlook client.

●Managed Symantec and McAfee Enterprise Anti-Virus and Anti-Spam tools.

●Designed the Meridian Auto-Attendant to properly route incoming phone calls. Configured the phone system and Meridian voicemail for the user community. Managed all voice services.

●Developed procedures for Disaster Recovery.

GEDED Group, Orange, CA April 2000 to December 2000

Technical Support Specialist

●Responsible for assisting remote users with software/ hardware questions via email, telephone and on-site visits. Resolved network connectivity issues.

Assisted users with Microsoft Office 2000 issues, networking small workgroups in Windows 98 and 2000 for file and print sharing, and securing network resources using Netware and NTFS permissions.

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Ameriquest Mortgage Company, Orange, CA December 1998 to March 2000

Network Security Analyst II

●Responsible for managing 2000 uses accounts, file and application permissions, troubleshooting connectivity related problems. Administration of cc:Mail user accounts. Performed security audits.

●Assisted Novell Server Team in upgrading all Netware servers with latest tested patches and software versions.

●Established and documented procedural standards for all aspects in the lifespan of user accounts for Disaster Recovery purposes.

Integrated Partnerships, Irvine, CA March 1998 to November 1998

Ameriquest Mortgage Company - Computer Operator – Consultant

●Responsible for accurately performing and documenting full backups of all servers using Seagate Backup Exec. Install disk media to facilitate the backup process.

●Maintain system logs and system performance reports.

●Performed virus scans on all Novell servers.

On Demand Resources, Torrance, CA August 1998 to November 1998

TransAmerica Corporation – Customer Support – Consultant

●Supported over 1000 users nationwide in access resources in a Netware 3 and 4 environment.

●Responsible for diagnosing and resolving most issues relating to user connectivity to the network.

●Assisted users with questions regarding Microsoft Word, Excel and Outlook.

●Received training from the PeopleSoft team in order to effectively assist and direct user questions to the proper contact.

Data Processing Resource Corporation, Newport Beach, CA December, 1997 to June 1998 Automobile Club of Southern California - Customer Support Center - Consultant

●Coordinated user access to network resources in Window NT environment.

●Diagnosed and resolved most user problems relating to Microsoft Word, Excel, and Outlook.

●Dispatched trouble records to field technicians for resolution.

●Responsible for initializing and maintaining terminals and printers at district offices in California, Texas, Arizona, and Hawaii using Attachmate Extra terminal emulation software.

New Horizons Computer Learning Center, Irvine, CA August 1997 to December 1997

Lab Assistant

●Assisted in the support of Novell servers and IBM compatible workstations throughout facility.

●Installed, configured, and maintained hardware and software.

●Troubleshooted both hardware and software problems in the classrooms.

●Aided instructors in training CNE candidates on a one-to-one basis in use of Novell NetWare 4.11 in lab environment.

United States Marine Corps, MCAS El Toro, CA January 1989 to January 1993

Disbursement / Travel Clerk

●Calculated payroll and travel entitlements for military personnel throughout various stages in career.

●Responsible for the computerized generation of military travel payments and the creation of physical checks.

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