William H. McCrea

*** ****** **** ************, ** 43068 C: 614-***-**** acyhv7@r.postjobfree.com

Professional Profile

Dynamic, results oriented Manager with a focused leadership style to drive sales and profitability in highly competitive markets while reinforcing the organizational culture that fosters teamwork. Consistently achieving company goals through enthusiasm, tenacity and initiative while reinforcing dedication to customer service and company core values.

Skills

P & L Management / Budgeting

Principled Contributor

Product Management

Employee Continuous Improvement & Coaching

Category Management

Supply Chain Optimization

Operations Reengineering

Marketing & Advertising

Policies & Procedures

Facility management

Work Experience

Family Dollar/ Dollar Tree Corp- Columbus, Ohio

2015-2016

Multi-Unit District Manager

Responsible for outlining a comprehensive recruiting and training program for store managers to follow. Monitor the P&L reports for each store and develop effective ways to fill in any gaps between actual performance and company projections. Prioritize store performance issues to make certain that the issues most directly affecting profitability are addressed first. Immediately address any lapses in compliance with corporate policies or local, state and federal laws. Act as a coach to the store managers and as a resource to each store employee to help inspire the success of each store.

Accomplishments: Regional 1st place comparison sales, district top 100, shrink reduction (300 bps)

JP Morgan Chase- Columbus, Ohio 2011- 2015

Default Collections Specialist/Customer Loan Specialist II

Managed large mortgage loans in default, third party vendor relations, team lead.

McCrea INC- Columbus, OH 2009 – 2014

Proprietor

Baked goods distribution, marketing and sales, P&L reports and sales projections.

Accounts: Wendy’s, Meijer, Whole Foods, IGA, Wal-Mart

Meijer INC- Columbus, OH 2003-2009

Assistant Store Director

Train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; develop and implementing new product training. Evaluate competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise. Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt. Attract customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor. Promote sales by demonstrating merchandise and products to customers. Help customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery. Prepare sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions. Maintain a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals. Maintain inventory by checking merchandise to determine inventory levels; anticipating customer demand. Prepare reports by collecting, analyzing, and summarizing information. Maintains quality service by establishing and enforcing organization standards. P&L reports; Facility maintenance control. Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies. Contributes to team effort by accomplishing related results as needed. Ensuring compliance with health and safety legislation.

Big Bear- Columbus, OH

1996-2003

Manager / Perishable Specialist in Training

Training, supervising and appraising staff. Managing budgets. Maintaining statistical and financial records. P&L reports. Planning. Promoting and marketing the business. Dealing with customer queries and complaints. Overseeing pricing and stock control. Maximizing and meeting sales target. Ensuring compliance with health and safety legislation. Preparing promotion material and displays.

United Studios of America, Columbus, OH 1992-1996

VP of Operations

Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations. Implement improved processes and management methods to generate higher ROI and workflow optimization. Develop and direct the management of the photography and sales department to ensure customer satisfaction, improved efficiency and low abandonment, increased revenue through promotional programs and improved employee product knowledge and training. Implement processes and systems that will generate higher productivity and revenues. Develop and direct the management of the information photography and sales department to ensure that all operational systems are continuously evaluated for proper operation, oversee all company systems and support. Ensure that company is migrated toward technology offerings that will generate higher efficiency, enhanced reporting and tracking capabilities and substantial ROI. Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction. Continually investigate and introduce process improvement measures and presents suggestions to CEO for consideration. Participate in vendor negotiations to ensure product relevance and cost-efficiency.

Education

Columbus State Community College- Columbus, Ohio

Associate of Arts (not completed)

2000-2001

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