Customer Service Support
Resume:
Aletra T. Stewart
Tampa, FL
***********@*****.***
PROFESSIONAL SUMMARY
Social Services Specialist Coordinator and Advocate for families and youth with 6+ years of proven experience various advocacy roles for the United States Air Force and local community services. Accomplished measurable results while providing client support service for therapy providers, life and social skills to children and families. Possess extensive knowledge in legal and ethical issues, client support, program development and complex problem solving. Comprehensive background includes prevention and awareness training, case management services, and providing referrals and resources to adults and youth involved in high risk behaviors. Career supported by a Bachelor of Science in Human Services. PROFESSIONAL EXPERIENCE
Intake Specialist/Front Office Support/Internship (OCT09-May10) OCT 2009- MAY 2016 40 Hours per week
Peak Wellness Center, Cheyenne WY
Handles in processing of new clients while providing support to the front desk area. Forms of front desk support include but are not limited to: answering phones, assisting both new and existing customers, filing, opening and closing of the office. Manages schedules for 15 therapists and one child psychiatrist. CLIENT SUPPORT: Received client information to process needs assessments and provide client with appointment times/scheduling and feedback.
CUSTOMER SERVICE: Maintained great customer services by answering the phones in a timely manner. INTAKE SPECIALIST: Provided information or refer individuals to public or private agencies or community services for assistance. Interview individuals or family members to compile information on social, educational, criminal, institutional, or drug history.
DATA ENTRY: Maintained client records by pulling information from the intake application and processed all data to the computer. Conducted
ORGANIZATIONAL SUPPORT: Developed specific goals and plans to prioritize, organize, and accomplished work completion.
ADMINISTRATION: Maintained records or prepare reports for owner or management concerning visits with clients. Received payment and answered billing questions. Referred clients to the billing department when situation could not be resolved on the spot. Processed auditing for clients with Medicaid and other commercial insurances. SAFEGUARDING PERSONAL INFORMATION: Protected file integrity of 400+ individual files, each containing sensitive personal information.
WRITTEN AND ORAL COMMUNICATION: Communicated information and ideas in speaking so others will understand. Listened to and understood information and ideas presented through spoken words and sentences. Managed client records to ensure treatment plan were current and up to date for monthly services to meet the needs of the insurance requirements.
ACCOMPLISHMENTS:
- Researched and set up a voice mail answering system. Result: Saves time for both the receptionist and the customers.
- Created, organized, and set up a listing of new clients for supervisors to assign those clients to therapists. Child Care Provider/Assistant APR 2006 - JUL 2007
40 Hours per week
Andersen AFB, Guam
Provided, maintained, established childcare and wellness for 13+ 0 to 5 years old on a daily bases to ensure a safe and fun learning environment. Ensured communication was established with parents when quality care was provided at all times.
CARE GIVER: Collaborated with your team members to build a highly effective team environment and accomplish team goals. Ensured the safety of all children by engaging in child lead play. LESSON PLANNER: Created a fun, playful, family friendly environment. Attend department meetings as necessary COORDINATOR: Coordinated with other staff members on activities, planning, behaviors, nap time strategies and parent concerns when needed. Modeled and demonstrated family style meals by setting tables and involving the children to participate.
HEALTH AND WELLNESS ADVISOR: Provide a safe, clean atmosphere by sanitizing the toys, diaper changing station and all furniture for children.
COMMUNICATION SPECIALIST: Maintained neat, professional attire and a courteous, helpful attitude when dealing with parents and co-worker.
CUSTOMER SERVICE: Created a unique and memorable relationship with each new child and parent team to ensure great services.
Child Care Provider/Assistant OCT 2007 - JAN 2008
20-30 Hours per week
F.E. Warren AFB, Cheyenne WY
Provided, maintained, established childcare and wellness for 13+ 0 to 5 years old on a daily bases to ensure a safe and fun learning environment. Ensured communication was established with parents when quality care was provided at all times.
CARE GIVER: Collaborated with your team members to build a highly effective team environment and accomplish team goals. Ensured the safety of all children by engaging in child lead play. Provided quiet and organized nap techniques to allow the children to rest.
LESSON PLANNER: Created a fun, playful, family friendly environment. Attend department meetings as necessary to discuss planning and classroom schedules.
COORDINATOR: Coordinated with other staff members on activities, planning, behaviors, nap time strategies and parent concerns when needed. Modeled and demonstrated family style meals by setting tables and involving the children to participate.
HEALTH AND WELLNESS ADVISOR: Provide a safe, clean atmosphere by sanitizing the toys, diaper changing station and all furniture for children.
COMMUNICATION SPECIALIST: Maintained neat, professional attire and a courteous, helpful attitude when dealing with parents and co-worker.
CUSTOMER SERVICE: Created a unique and memorable relationship with each new child and parent team to ensure great services.
Education
Bachelor Degree in Human Service DEC 2015
Kaplan University, College in Davenport Iowa
Certification
CPR / First Aid 2006
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