Customer Service Insurance
Resume:
Tomeka L. Robinson
Roanoke, VA 24017
276-***-**** ***************@*****.***
Objective: Desire to have more dependable employment and stable salary.
Education: Martinsville High School, Martinsville, VA Graduation: June 1986
AIT, US Army, Ft. Jackson, SC Certificate: August 1989
National Business College, Martinsville, VA Diploma: May 2001
(Computer Sciences) With Honors
Insurance Certification
Cape School Graduation: December 5, 2011
Received VA Insurance Broker License December 2011
Appointed with Anthem, Aetna, Coventry, Colonial Life and Optima as broker
Healthcare.gov Certification: October 2013
Military: US Army, Ft. Stewart, GA Honorable Discharge
April 1989-November 1990
Experience: Akridge Insurance & Financial Services Martinsville, VA
November 1, 2010-Present
Insurance Broker/Administrative Assistant
Duties:
Licensed Insurance Broker & Office Manager
Healthcare.gov enrollments
Presenting and enrolling Affordable Care Act insurance for individuals
Insurance in-bound and out-bound sales
Completing Monthly Large Claims Reporting for various groups
Filing – Creating & Updating Customer & Group Files
Preparing RFP’s, Group Renewals and Renewal Booklets
Building Excel Spreadsheets for Request for Proposals and Monthly Reports
Designing all stationary (including: Logos, flyers, brochures, booklets, business cards, letterhead, envelopes, forms, etc
Email set-up for new employees
Computer servicing for Mac and PC’s
Purchasing office equipment and supplies
Opening and closing office
Customer Service and answering multi-line phones
Assists clients and groups in resolving problems with their benefits and claims
Setting up mailing lists for RFP’s
Building PowerPoint presentations for major accounts
Organizing advertising functions
Making Bank Deposits and Mail pick up
And all other Administrative duties
Reason for leaving: Job security and salary stability
Continued
Page 2
Firstlady Consignment Martinsville, VA
November 5, 2008-November 2010 276-***-****
Owner/Operator
Duties:
Order items needed
Bookkeeping
Desktop Publishing
Scheduling deliveries for items ordered by clients
Excel spreadsheets for financial purposes
Designing PowerPoint presentations and business stationary including personalized forms
Preparing letters and resume`s for clients
Setting prices for all items
Preparing Organizational Charts
Customer service
Reason for leaving: Business Closed
AAD Wireless Martinsville, VA
September 7, 2007-November 2008 276-***-****
Manager/Sales
Duties:
Order items needed
Bookkeeping
Desktop Publishing
Scheduling item pick up by clients
Excel spreadsheets for financial purposes
Designing PowerPoint presentations and business stationary
Item pricing for all inventory
Customer service
Cashing out Registers and making deposits
Structuring commissions
Reason for leaving: Business Closed
Other Skills: Licensed Individual Health Insurance/Life/STD/LTD Agent in Virginia and West Virginia. Licensed Medicare Agent. Computer programmer and operator. Excellent skills in Microsoft Office Professional. Also work with iMac Programs. Easy to train and will improve skills as needed. Desktop publisher. Excellent communication and computer skills. Also able to operate and perform minor repairs on computers, copier, fax machine and other office equipment. Dependable and prompt. Work well with others.
REFERENCES UPON REQUEST
Contact this candidate