Benefits Administratior/ Manager

Carleta E. Ward

Covington, KY ***** 513-***-****

LinkedIn Profile **************@*****.***

Benefits Administrator/Manager

Innovative results-oriented Benefits professional with broad expertise in benefits, employee relations, training, policy development, performance management and career development; highly effective working in fast-paced environments and collaborating with multiple levels of personnel including employee managers and executives.; knowledge of complex concepts, policies, and procedures related to Health and Wellness benefits in one or more areas of specialization.

Areas of Expertise

Human Resources

Leadership & Team Building

Benefits Enrollment

Project Management

Organizational Development

Employee Benefits

Implementing New Processes

Employee Relations

Training & Development

Employee Engagement

HR Information Systems

Compensation/Payroll

Key Skills Assessment

Increased client retention by 38% and increased revenue by utilizing persuasion/mediation skills.

Exceeded goals by setting priorities, building trust and credibility with management, vendors and clients demonstrating excellent communication and organizational skills with an energetic and persuasive style.

Professional Experience

STERLING MEDICAL CORPORATION, Cincinnati, OH 10/2015 – Present

Benefits Manager

Recruited to direct benefits administration for over 3000 salaried and hourly employees; overall design, implementation, communication, and administration of a cost efficient, compliant and competitive benefits program; provide special guidance and assistance to all locations in the country on multiple employee benefit plans. Assure compliance with all aspects of Affordable Care Act.

Key Contributions:

Key contributor to redesign of health and welfare benefits plans to mitigate risk of inappropriate funding and ensure accurate reporting..

Develop and install new plans and employee benefit policies, and supervise administration of existing plans.

Analyze and evaluate services, coverage and options available through insurance and investment companies to determine programs best meeting needs of organization

Develop department's mission, workflows and structure while continuously improving processes in an ever changing environment.

Prepare system for online open enrollment process as well as facilitate open enrollment meetings.

Ensure compliance with all regulatory requirements (e.g. ERISA, IRS, COBRA, HIPAA, DOL, ACA etc.) of corporate benefit programs.

Process benefits enrollments, changes and terminations for active employees and retirees with H&W/Payroll system, carriers and TPA's.

BUCK CONSULTANTS AT XEROX, Cincinnati, OH 09/2011 – 10/2015

Senior Benefits Administrator

Performed a variety of routine and complex administrative duties for over 12,000 employees to administer the agency Health and Wellness benefits for active employees and retirees; researched and provide answers to intermediate questions from client base to mitigate risk and eliminate errors.

Key Contributions:

Managed and assisted employees with open enrollment and new hire processes, process life event and benefit changes.

Effectively processed Qualified Medical Child Support Order and resolved escalated client benefit issues.

Successfully planned, organized, directed, controlled and delivered projects prioritized in alignment with client's expectations and business needs.

Implemented and managed new processes and projects associated with required changes to exceed the expectations established in project designs and clients Book of Business.

Played key role in supporting HRIS team with problem resolution, database management, testing system functionality, programming and ad-hoc reporting. Audit benefits data regularly

HAMILTON COUNTY JOB AND FAMILY SERVICES, Cincinnati, OH 05/2005 – 05/2010

Eligibility Technician- Team Leader

Brought on board to lead, evaluate, motivate and facilitate a team of workers carrying OWF, Food Stamps and Medicaid caseloads and to assist with community development.

Key Contributions:

Provided growth opportunities for team members by mentoring, motivating and developmental training; Facilitated team issues. Evaluated team and individual performances. Initiated corrective action plans when necessary

Completed and prepared correspondence, reports, forms and maintained required records, unit statistics, and files for monitoring and evaluating case plans, services, and team effectiveness

Held bi-weekly team meetings to review policy changes, relayed section chief meeting decisions; involved team in decision making when appropriate. Held monthly individual conferences with team members to review progress towards attainment at section and individual work.

Education & Training

General Education Diploma, Hughes Center, Cincinnati, OH

International Certified Employee Benefits Specialist Certification, Anticipated Completion Date, 2017

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