Customer Service -Administrative Assistant

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Marie Fadja DAUPHIN

**** ********* ***** *******, ********, QC H3L 2N7 289-***-**** ********@*****.***

Seeking a position as an Administrative Assistant

HIGHLIGHTS OF QUALIFICATIONS

Over 10 years’ extensive experience as an Administrative Assistant

Hardworking with excellent interpersonal communication, customer service and office support skills

Strong computer skills, with working knowledge of Microsoft Office, Word, Outlook, and Power Point

Able to work independently and also within a team setting

Adept at working in multicultural, fast paced environment

Committed to offering exceptional customer service in person and over the telephone

Highly organized in prioritizing work, multi-tasking and meet deadlines

Demonstrated ability to work well under pressure with multiple changing

Diligent, willing to learn and take on new challenges

Communicates clearly and concisely, both orally and in writing with strong attention to detail

Strong verbal written English and French communication skills SKILLS AND EXPERIENCE

ADMINISTRATION

Performed administrative tasks as advised by the Chief, drafted memos, letters and translation of documents

Managed and screened incoming emails, confidential databases, calendar, telephone inquiries for the company’s Director

Prioritizes and manages the Chief’s calendar, contacted visitors and staff, sets up meetings on his behalf and resolves scheduling conflicts

Took notes and prepared minutes of meetings as required

Desktop publishing and posting to the internet;

Collaborated with other Administrative Assistants to ensure the flow and completion of priority organizational work

Distributed priority work across the administrative team when needed to ensure completion

Coordinated attendance and leave of absence for staff

Maintain effective filing system and manage inventory of all supplies and training documents

Various other administrative duties as required

WORK HISTORY

Adminisrative Assistant (Fixed Term)

Ministry of Community and Social Services, Mississauga 2016 Supply Teacher- Educational Assistant (Occasional) Conseil Scolaire de District Catholique Centre-Sud 2015- 2016

(Short term) Toronto

2

Tutor in French for children (short term) 2015- 2016 EDUCATUS, Brampton

Human Resources Assistant/Administrative Assistant 2005-2014 MINUSTAH, Haitï

Customer Service Representative 2000-2005

UNIBANK S.A., Haitï

Executive Secretary 1999-2000

Ministère de la Santé Publique et de la Population

(MSPP), Haïti

EDUCATION / TRAINING

Certificate in French Language Proficiency in verbal and written skills 2016 Collège Boréal, Canada

Certificate in UN-DFS Human Resources Management for Practitioners 2013 Cornell University, USA

Certificate in Leading Customer- Focused Teams 2013 Cornell University, USA

Human Resources Certificate 2013

University Quisqueya, Haïti

Business Administration-Diploma 2010

University Quisqueya, Haïti

Seminar on Banking Law Certificate 2003

Haïti

Bilingual Secretarial Diploma

Haïti 1999

REFERENCES AVAILABLE UPON REQUEST

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