Executive Assistant Customer Service

Donna Mullis

**** ***** ***, *******, ** *****

443-***-**** * ************@*****.***

Executive Administrative Assistant

HR, Recruiting, Office Management, Staffing and Training, Payroll/Accounts payable

Over thirty five (35) years of Administrative experience in office management, recruiting/staffing, accounts receivable/payable and staff development. Proven areas of expertise include:

Office Management Recruiting/Staffing

Teambuilding & Supervision Meetings & Events Planning

Staff Development & Training Records Management

Policies & Procedures Manuals Bookkeeping & Payroll

Reports & Documentation Preparation Accounts Payable/Receivable

PROFESSIONAL EXPERIENCE

Calvary Chapel International Worship Center

8064 New Cut Road, Severn, MD 21144

Office Administrator 2014 – 2016

As Office Administrator Ms. Mullis is responsible for maintaining financial accounts, payroll, weekly summaries, staff correspondence, and executive reports for the pastoral staff. As well as producing

Weekly bulletins for the congregation keeping everyone updated on current & upcoming events. Ms. Mullis also serves as the critical link between the senior pastor and the staff of fourteen (14). As the office administrator she is responsible for overall procedures and maintaining many confidential matters.

Notable Accomplishments:

•Kept financial records with 100% accuracy and zero discrepancies

•Planned travel, meetings, staffing, and hiring for over six key positions within the organization

•Created handbooks, working templates, and documents to increase production

•Helped with staffing, interviews, and hiring new teachers and staff members

General Manager /COO 2009-2015

Sports Page, Never to young INC.

Serving as the direct link between the staff and CEO, Ms. Mullis utilizes her keen leadership skills to accomplish company goals and the strategic plan. Ms. Mullis single handedly led a team of 23 staff members at two locations to achieve the plan set forth by the CEO. The results of her efforts in 2012 led to the company increasing sales by 30% and retention of staff members was at a high of 87%. Ms. Mullis implemented training programs to challenge staff members, and inspire growth. Her daily tasks included but were not limited to, payroll, recruiting, record management, employee discipline, hosting meetings, and executive reports. Each year Ms. Mullis has achieved the company’s goals and exceeded them by greater than 10%. In 2012 the business was recognized as the best sports store in the state of Maryland. Ms. Mullis received a paid trip to Las Vegas, NV to receive the award.

Notable Accomplishments:

•Established and documented a company handbook, policies, and HR documents

•Created business templates to increase production and reduce payroll by 4%

•Staffed 100% of the open positions within three locations increasing sales

•Conducted screenings, interviews, job fairs, and hiring events

•Maintained a budget of 1.3M a year

•Received multiple CEO awards and financial bonuses

Executive Assistant to Sr. Pastor and church staff 2000-2009

Calvary Chapel International Worship Center Severn MD

During her nine (9) years as the Executive Assistant Ms. Mullis was responsible for maintaining financial accounts, payroll, weekly summaries, staff correspondence, and executive reports for the pastoral staff. Ms. Mullis also served as the critical link between the senior pastor and the staff of fourteen (14). As the executive assistant she was also responsible for a Christian school with an enrollment of 75+ children. Ms. Mullis helped with marketing, branding, and creative ways to increase enrollment and received multiple awards for her work.

Notable Accomplishments:

•Kept financial records with 100% accuracy and zero discrepancies

•Planned travel, meetings, staffing, and hiring for over six key positions within the organization

•Created handbooks, working templates, and documents to increase production

•Helped with staffing, interviews, and hiring new teachers and staff members

1995-1999 – Bethel Christian Academy, Savage, MD. Position: Extended Care Supervisor, Extended Care Worker, K-4 Teachers Aid, two years.

1995-1997 – His Way Christian Book Store – Glen Burnie, MD Position: Sales Associate, Customer Service.

1995-1996 – Good News Book Store – Odenton, MD 21113 Position: Sales Associate, Assistant to Manager.

1989- 1995 – Children’s National Medical Center - Washington, D.C. 20010

Executive Assistant to the Vice President, Facilities Services

1978 – 1989 – Sibley Memorial Hospital- Washington, D.C. 20014

Positions: Executive Assistant for Vice President – Nursing

Executive Assistant for Vice President – Marking Secretary – Radiology & Orthopedics

Contact this candidate