Customer Service Executive Assistant

MOBILE 954-***-****• E-MAIL **********@*******.***

FORT LAUDERDALE, FLORIDA

JULIE ANNE MUNCH

Experienced professional specializing in leadership, customer service and product education. Focuses on continuously serving the customer by supporting top executives, sales and marketing efforts, promoting products through effective branding and analyzing competitor trends. Demonstrated career growth due to hands-on leadership, improvement strategies and a constant focus on service. Creative, compassionate and competitive attitude delivered through strong relationship building skills and a strong work ethic.

Core Competencies & Skills

Dedicated and Focused, able to Multi-Task

Budget Planning and Data Analysis

Independent and Self-Motivated

Sales and Product Expertise

Customer Service

Microsoft Office Suite

Concor

Egenica

Orbitz for Travel

The Works – Bank Of America

Microsoft Exchange

Google Mail/Hangouts

Leadership & Employee Development

Great Plains

SAP

Citrix

CRM

UPS Campus Ship

Adobe

ImageNow

PROFESSIONAL EXPERIENCE

David’s Bridal-Conshohocken, Pa 2015-2016

The largest American bridal-store chain that specializes in wedding dresses, prom gowns, and other formal wear. The company operates in more than 300 stores in 45 states.

Executive Assistant to the Executive Vice President of Merchandising, Design and Product Development

Provides comprehensive support for EVP and Merchandising, Design and Product Development Departments.

Enters and approves purchase orders, expense reports and all PTO requests for departments.

Handle all administrative duties including travel planning, expense reports, scheduling, phone/mail, supplies, filing and other business matters for Merchandising, Design & Product Development.

Schedule and arrange meetings and conference calls with internal and external customers Screen telephone calls, visitors and letters, answer routine questions, and furnish information. Use judgment to handle inquiries from vendors, candidates, employees, and to resolve concerns/issues as necessary. Handle confidential information with discretion.

Coordinate business travel for employees.

Plan meetings/events by managing all aspects including venue selection, catering, audiovisual, and other logistics. Work with minimal supervision to achieve meeting logistical goals within budgets.

Maintains files for EVP, Merchandising & Design to ensure the accurate retention and availability of records by establishing and maintaining an efficient filing system, both manual and electronic.

Prepares invoices for payment and resolves any related issues.

BioEngineered, Supplements & Nutrition-Boca Raton, FL 2007-2015

A Global leader in sports nutrition since 2001, representing 10+ professional athletes. The company offers nutritional body building and performance enhancement supplements as well as athletic clothing and merchandise.

Senior Executive Assistant to Chief Brand Officer and Vice President of Marketing 2010 - 2015

Provided comprehensive support including, professional and personal calendar management for multiple executive-level staff members, specifically the CBO and VP of Marketing. Schedules meetings and conferences, coordinates global travel and accommodations, plans holiday & company parties and oversees facilities management.

Assisted in planning and attended national, professional bodybuilding and fitness expos (including The Arnold Sports Expo and The Olymipa Expo). Demonstrated products, educated consumers and generated $50K-$60K in revenue for 2-3 day shows.

Forecasted and prepared annual executive staff member budgets for Chief Operating Officer.

Participated in product demonstrations at fitness and training centers. Increases product sales by providing samples and educating clients on product ingredients and usage results.

Assisted in global launch of the first pre-workout supplement, nitric oxide (N.O.-Xplode), a concentrated formula for performance enhancement. Ordered marketing materials and ensured delivery for worldwide launch.

Tracked company marketing ads and competitor ads for content and branding. Tracks distributer pricing and sales tactics.

Utilized print, web and social media platforms and researches pricing to complete creative requests for sales and marketing teams.

Accomplishments:

Created and planned an internal redesign project for the office, which included over 50 large canvas prints of athletes.

Streamlined all athlete orders by setting up one main site to receive and track orders rather than utilizing multiple sites.

Supervisor of Administrative Services 2007-2010

Supervised and mentored Receptionist and Administrative Assistants, managed records and processed data. Responded to customer service inquiries via phone and email, providing answers to product inquiries and services.

Oversaw and participated in procurement, product shipping and mail services to ensure successful logistics.

Arranged catering and conference planning for different teams within the company.

Accomplishments:

Created working tools such as: a reference guide for Executive Assistants and Administrators to use for Microsoft Outlook and a shipping request form to track outgoing shipments as well as costs to the department.

Marriott Harbor Beach Resort and Spa-Fort Lauderdale, FL 2002-2007 Restaurant Manager, Server & Bartender

Exclusive 16 acre south Florida beach resort with over 1,200 guest accommodations. The resort features deluxe rooms and suites, 5 restaurants, a fitness center and full service spa. The hotel accommodates all functions including: weddings, dinner parties, business functions and special events.

Provided exceptional service and managed a 120 seat restaurant including 30 front and back of the house employees (servers, cooks, hostesses and bartenders).

Personally catered to the hotel’s premiere members’ and guests’ needs, providing information about the resort and spa and surrounding area.

Consistently increased GSS (Guest Satisfaction Survey) and AOS (Associate Opinion Survey) scores.

Coached staff members in providing excellent guest service, prompt problem resolution and upselling to increase revenue. Provided menu suggestions to head chefs based on customer feedback and desires.

Organized and executed brunches, catering requests and special parties for hotel guests.

Optimized profits by controlling food, beverage and labor costs.

ARAMARK Corporation-Philadelphia, PA 1996-2002

Business Analyst & IT Support Professional

The company provides innovative services to healthcare institutions, universities and school districts, stadiums and arenas, and businesses in 22 countries around the world, specializing in food, facilities management, and uniforms. Recognized by FORTUNE magazine, in 2013, as one of the “World’s Most Admired Companies.”

Performed software installation and functional testing of Horizon Touch Screen Point of Sale Systems across the US and Canada. Served as the single point of contact for over 15K global users.

Created documentation detailing installation, troubleshooting and training for the Veros Point of Sale System.

Provided technical support and resolved client issues with AT&T Dialer, MS Exchange and VPN to ensure consistent and efficient user connectivity.

Planned, organized and executed private catered events of up to 10K people, facilitating complete customer satisfaction.

Directed a versatile staff of over 40 union employees.

Managed Profit / Loss and Subsidy multi-service operations from $250,000 to $2.5M, increasing profit by 203% over a one year period.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Penn State University, University Park, PA

Bachelor of Science-Hotel, Restaurant and Institutional Management

First female at Penn State to play on division 3 men’s soccer team

Received Unsung hero award for exceptional leadership and competitiveness

Member of Penn State’s first women’s division 1 soccer team

Continuing education includes:

Sports Nutrition School -three day certification course.

Executive Assistant Training- classes focused on advanced Microsoft Office training.

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