Project Manager Customer Service
Resume:
Ron Mutch - ITIL V*
*********@***.***
Summary of Qualifications
A highly professional Customer Focused Project/Telecommunications Manager with extensive experience in managing both large complex projects and Trading Floors from both the user and the vendor sides from planning to cut-over. A team player and highly loyal employee with an inherent ability to ‘get the job done’.
SKILLS
Delivering a wide range of projects, both simple and complex, on time and under budget.
Managing customer expectations.
Leading and working on teams of highly skilled professionals.
Proficient in MicroSoft Office products – Excel, MS Word, Project, Outlook.
Proficient in Visio and Sharepoint.
ITIL V.3
CORE COMPETENCIES AND ATTRIBUTES
Honest Ethical Loyal
Customer Focused Job Commitment Meetings
Vendor/carrier co-ordination Sound Judgement Visio
Sharepoint Team Player Team Leader
PROFESSIONAL EXPERIENCE
KGM Consulting:
Royal Bank of Scotland – Project Manager/Consultant January 2015 – April 2016
Project Manager for relocation of major data center to new facility, which includes but not limited to the following:
Collect all available RBS reports and information regarding circuits and equipment connectivity for the Data Center.
Verify circuit lists to assure complete inventory
Facilitate new hardware orders and tracking end to end.
Coordinate with the vendors and Data Center resources.
Coordinate circuit and equipment installation at the RBS sites as required
Meet with key stakeholders to ensure approach meets their expectations
Track and communicate the project status against the agreed plan and timeline
Maintenance of an issues log and the escalation of any that could impact the project
Disconnect/Decommission as required.
Pinnacle Wireless – Sr. Project Manager March 2014 – January 2015
Senior PM leading the successful delivery of Strategic Customer business and projects domestically ranging in revenue upwards of $1-$3M. Direct and manage partner/vendor/sub-contractors and customer resources. Working with cross-functional teans, successfully managing large, complex and diverse engagements. Led and managed select Technical Services initiatives and projects. Created project schedules and plans with financial, technical resources and material requirements. Performed ‘Issue to Resolution’ change control.
Atlas Communications Technology – Project Manager/Customer Service Manager
February 2013 – December 2013
Responsible for coordinating installation and testing of all company projects and products, both internal and external. These projects included, but were not limited to:
Managed Cloud Services
Voice Recording (RedBox)
Trading turrets (IFS, IP-Trade)
IP phones (Grandstream, Cisco)
Private Wires (both ARD and MRD)
T1/E1’s
SIP trunking
DID lines
Responsible for coordinating upgrade of Atlas’s Data Center/Co-Lo facilities. Responsible for all project documentation, ordering equipment, coordinating project meetings and worked closely with Sales Engineering Team to align Statement of Work with Customer needs in order to give Customer money saving options.
As Customer Service Manager was responsible for maintaining contact with customers, and was main point of contact for all customer issues and problems; responsible for maintaining relationships with all associated vendors.
KGM Consulting
Morgan Stanley – Project Manager/Consultant August 2010 – February, 2013
Part of a large project management team responsible for coordinating the migration of over 900 Morgan Stanley and Morgan Stanley/Smith Barney branch offices throughout the country onto the Morgan Stanley enterprise Voice/Data platform. This migration included installing new MPLS voice/data circuits, PRI services, migrating toll free/DID services as well as coordinating the removal of old legacy equipment and installation of new equipment. The voice services at the MSSB branches were also migrated off the CITI voice network and added to the Morgan Stanley network. The Morgan Stanley branches also included upgrading all voice hardware and migrating each branch from various stand-alone PBX’s onto the MS centralized Avaya voice platform.
KGM Consulting:
Broadband Communications - Operations Consultant July 2008 – July 2010
Establish processes and procedures for back office implementation and troubleshooting
Simplify carrier pricing models
Improve order processing procedures
KGM Consulting:
Juma Technology - Project Management - Consultant January 2008 – July 2008
Responsible for project management on all new enterprise orders
Running project management team, to insure timely installations and customer satisfaction
Responsible for pricing installations and bringing in jobs under budget
Interfaced between sales and engineering staff
Worked with customers to ensure their satisfaction on project installation
KGM Consulting
Lord Abbett - Trading Floor Support - Consultant July 2007 – November 2007
Responsible for trading floor voice support
Handled voice recording
Cable management
The Board of Trade of the City of New York (NYBOT) Dec 2000 to June 2007
Director of Telecommunications
4 World Trade Center
Responsible for technology requirements for approximately 1500 traders and Board members
Coordinated all back office communications services, including vendor/carrier relationships, ordering and installation of bandwidth
Responsible for inter-office communications, dial tone and all related equipment
Long Island City
Post-9/11, set up office & trading area at Disaster Recovery Facility in Long Island City
Managed complete site build-out
Recreated building and telecommunications/billing records
One North End Avenue
Assisted with negotiations for public funding, and served as project team leader responsible for relocation back to the City
Handled planning, engineering, design, and implementation of all technologies related to back office and trading environments.
ITIL V.3
OSHA – 10 Hour Construction Industry Outreach
GHS and OSHA Hazardous Communication
Basics of Six Sigma Projects and Teams
Basic Autocad
Finance and Accounting for the Non-Financial Manager (Certificate)
Telecommunications Technology Course at New York University.
Data Communications Course at New York University.
British Army Education Certificate Class 1
City and Guilds of London Institute (Mechanical Engineering)
Royal Naval Dockyard College, Plymouth, England (Mechanical Engineering)
ASSOCIATIONS
Wall Street Telecommunications Association
Executive Director the US Indian American Chamber of Commerce
Special Olympics Coach – Track and Field
Special Olympics Coach – Swimming
Coach Special Needs Children – Soccer
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