Office Manager

Patricia L. Dickson

904-***-**** **** Lady Smith Lane

**********@*****.*** Jacksonville, FL 32244

Loyal, dependable and honest MBA Graduate has more than 10 years of combined experience in the areas of operations management, customer service, accounting/bookkeeping and human resources. Articulate and determined professional is actively seeking a challenging and fulfilling role in the areas of real estate/property management; accounting and bookkeeping; human resources; or in system operations. A resourceful team player and problem solver eager to utilize key abilities in organization, decision making, time management, managing multiple concurrent priorities, attention to detail and communication. Accomplished candidate also demonstrates a strong work ethic, which is evident in academic achievements received while earning MBA and managing work and home-related responsibilities.

Operations Management & HR Skillful Communicator & Scheduler

Efficient in Organization & Multitasking Exceptional Customer Service Abilities

Excellent Interpersonal Skills Detail-Oriented/ Creative Problem Solver

Professional Experience

Organized operations and procedures, prepared payroll, controlled correspondence, designed filing systems; reviewed and approved supply requisitions.

Managed and balanced company books and ledgers while implementing new computer software systems.

Maintained office efficiency by planning and implementing office systems, layouts, and equipment procurement.

Achieved financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.

Established standards and procedures, measuring results against standards and making necessary adjustments as needed.

Completed operational requirements by scheduling and assigning employees and following up on work results.

Reviewed and analyzed special reports, summarizing information and identifying trends used to aid management in decision making.

Recruited, selected, oriented, and trained new employees; coached, counseled, and disciplined a diverse range of individuals.

Identified training and development needs, as well as opportunities to improve and optimize work and quality of work life; planned, monitored, and appraised job results.

Career History

Watson Property Management, Executive Administrative Assistant November 2014 – current

Pizza Hut, Manager, Houston, TX Sept 2013 – September 2014

Winn Dixie (Chaffee Rd.), Fuel Center Associate/Cashier, Jacksonville, FL Oct 2011 – Sept 2013

First Coast Primary Care, EMR Specialist, Jacksonville, FL Mar 2009 – Nov 2009

Cracker Barrel, Server/Management Trainee, Nashville, MI Aug 2006 – Jan 2007

Education & Technical Skills

American Intercontinental University, Mar 2011

Master of Business Administration (MBA)

Double Major in Organizational Psychology and Health Care Management

American Intercontinental University, Dec 2009

Bachelor of Business Administration, Emphasis in Organizational Psychology

Capella University 2014 (current)

Masters of Science –Behavioral Science

HRM Certificate – Capella

Proficient in Microsoft Office Suite (Word, Excel)

Proprietary/Industry-Specific Computer System (Hospitality, Health Care, Retail and Construction)

Contact this candidate