Project Manager Customer Service
Resume:
JAMES GORMLEY
E-Mail: *******@*****.***
Howell, NJ 07731 Cell: 732-***-****
MANAGEMENT PROFILE & SUMMARY
Extensive experience as an IT professional with progressive IT management experience. Experienced in working in a world-wide chemical and pharmaceutical manufacturing/service industry. Exceptional technical proficiency and strategic thinking skills; with an astute understanding of project team management and business operations. Deliver exceptional rather than expected results through innovative problem-solving techniques and confident team management style.
Project Planning & Management Analytical Thinker
Budget Analysis Team management
Systems Development Life Cycle ERP Systems
TECHNICAL PROFICIENCIES
SAP; Microsoft Project, Word, Excel, PowerPoint, Visio, Outlook, SharePoint; Google Apps; Electronic Commerce; IBM AS400; Prism ERP; Vertex Sales Tax.
PROFESSIONAL EXPERIENCE
ECO Services (Divested from Solvay), Cranbury, NJ – IT Project Manager Dec-2014 => Apr-2016
North American leading Sulfuric Acid Regeneration and Virgin Acid supply company
Lead Projects to success respecting timeline and budgets. Develop plans and communicate to all stakeholders. Manage plans and budgets to mitigate cost overruns and issues. Organize change management and cutover planning. Ensure applications support is meeting business needs.
Professional Accomplishments:
Project Manager on 3 key projects:
oSegregate the ECO Services business within the Solvay SAP system during the transition period
oMigrate and setup the ECO SAP and supporting satellite systems, copying data from Solvay SAP
oSharePoint configuration and roll out to the user community
Solvay (acquired Rhodia in 2013), Cranbury, NJ – NA IT Applications Delivery Manager Jan-2007 => Nov-2014
Worldwide leading specialty chemical company
Manage activities of NA IT applications support team, responsible for systems analysis, applications support and development. Ensure the delivery of efficient and cost effective IT services. Work with IT Delivery Managers in other zones to develop, implement and roll out WW processes to maximize and standardize support to meet SLA’s.
Professional Accomplishments:
Manage up to 14 IT support staff – built a cohesive motivated team with clearly defined roles and objectives following WW standards and procedures.
Manage and coordinate 1st and 2nd level support to meet SLA’s.
Liaison to the NA business to ensure the IT systems are supporting business needs.
Managed the SAP Maintenance committee to document NA enhancement requirements and to manage the quarterly version releases in the NA zone.
Supplement staff with external resources as needed developing relations with 3rd party providers.
Communicate IT support performance statistics to businesses.
Rhodia, Inc., Cranbury, NJ – IT Manager, Systems & Programming Dec-1998 => Dec-2006
A worldwide leading specialty chemicals company
Manage activities of IT Manufacturing & Customer Service Application System’s Team, responsible for systems analysis, applications software support and development.
Professional Accomplishments:
Instrumental in building a worldwide core SAP system with an international team headquartered in Paris, France, while focusing on designing Order to Cash processes, allowing North American requirements to be included into core model.
Serve on global project team charged with planning, implementation and management of SAP in North America; manage system interfaces, legacy data loads, reporting requirements and system enhancements.
Developed project plan and managed team for Y2K upgrade of Prism ERP system, including identifying a methodology, resulting in zero downtime and was regarded as a highly successful project.
Led migration project responsible for combining Rhodia’s Canadian & U.S. systems, resulting in all North American businesses sharing a common set of systems, thereby standardizing and simplifying many business processes.
Appointed Project Manager in charge of implementing a major business acquisition into our common set of systems, thereby eliminating legacy software and hardware of acquired company.
Member of global team which developed and documented a standardized project methodology for worldwide Rhodia IT. Developed documentation and provided training.
Named North American Project Manager working with a global project team for the purpose of implementing a B2B infrastructure to manage XML document exchanges with external trading partners.
Rhone-Poulenc, Cranbury, NJ – IT Project Manager Jan-1996 => Nov-1998
A global pharmaceutical company dedicated to improving human health.
Responsible for coordinating the support and enhancements of the Prism ERP system and its supporting systems.
Prioritized work with user community.
Acted as IT liaison to internal customers
Analyzed, designed and created functional specification documents, which were used by programming to deliver system solutions.
Delegated and directed work of programming staff.
Managed flow of work from design analysis to production.
Supervised integration testing and quality control.
CAREER CHRONOLOGY
IT Project Manager ECO Services, Cranbury, NJ 2014 - 2016
IT NA Applications Delivery Manager Solvay, Cranbury, NJ 2013 – 2014
IT NA Applications Delivery Manager Rhodia Inc., Cranbury, NJ 2007 – 2013
IT Manager, Systems & Programming Rhodia Inc., Cranbury, NJ 1998 – 2006
IT Project Manager Rhone-Poulenc, Cranbury, NJ 1996 – 1998
EDUCATION & CERTIFICATIONS
PMI Certified Associate in Project Management (CAPM)
Brick Computer Science Institute, Brick, NJ – Computer Programming Certificate
Glassboro State College, Glassboro, NJ – Bachelor of Arts in Psychology
Ocean County College, Toms River, NJ – Associate of Science in Psychology
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