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Customer Service Representative

Greenville, South Carolina, United States
January 26, 2017

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Heidi H. Gregory

** ******** ******

Greenville, South Carolina 29615

Phone: 864-***-****



Experienced professional with over 19 years experience in the banking and financial services industry.

Self-motivated and highly organized team player providing exceptional customer service and problem-solving proficiency to internal and external customers in a dynamic business environment.


TD Bank, N.A. • Greenville, SC • January 2013 – May 2016 Commercial Lending Specialist II

Managed and administered on average 15-20 commercial loan portfolios a month in accordance with Bank policies, procedures and regulatory requirements.

Reviewed all documentation and evidentiary materials to determine that they were accurate and reliable.

Verified quality controls pertaining to assigned portfolios were adhered to and adequately monitored.

Ensured that complex loans adhered to bank policies, procedures and regulatory requirements.

Identified and resolved complex issues that arose through settlement, closing and funding of commercial loans.

Procured title policies, appraisals, environmental assessments and entity formation records for assigned portfolio.

Served as a resource and mentor for the members of my team. Market USA Federal Credit Union •Mauldin, SC May 1999 – December 2012 Loan Processor (September 2011 – December 2012)

Evaluated and processed loan applications based on credit worthiness, ensuring adherence to Credit Union policies and procedures, as well as applicable regulations.

Coordinated with internal departments and external agencies to obtain necessary closing documents, as well as loan support.

Performed post-closing reviews to determine required documents/records were accessible in the member file.

Member Service Representative (May 2009 – December 2012)

Implemented and maintained Dual Control Management of ATMS and Credit Union Vaults, including controls over weekly money shipments.

Performed account reconciliations for General Ledger Accounts and Credit Union Members.

Engaged Credit Union members in opening, administering, and/or closing personal deposit accounts, as well as IRA and certificate of deposit servicing.

Performed teller duties as necessary.

Collector (May 1999 – May 2009)

Developed and implemented collection policies and procedures for delinquent accounts in accordance with state and federal regulations.

Researched background information and provided analysis on credit history of loan applicants.

Prepared legal documents for delinquent accounts and attended legal hearings, acting as liaison for Credit Union in legal proceedings.

Provided oversight for the processing of disability and life insurance claims. EDUCATION

Clemson University, Clemson, South Carolina

Bachelors of Arts, Political Science with a minor in Accounting, May 1994 South Carolina Credit Union League & CUNA- Credit Union National Association Consumer Lending School, March 2012

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