Manager Customer Service

TINA SHOWALTER

Harrison Township, Michigan *********@***.*** 586-***-****

PROFESSIONAL

OBJECTIVE

Passionately driven to continue my professional path of Supply Chain Management and Operational Excellence with a company that values and invests in their team for future endeavors within their own company.

PROFESSIONAL SUMMARY

“Customer Is First Philosophy” with the scorecards to prove it. Results-driven, 100% on time delivery for a multisite manufacturer and an expert in Plastic Injection Molding Supply Chain Management. Demonstrated ability to cultivate and lead multi-disciplined teams by metric based reporting of goals and continuous improvement programs that have led to consistently exceeding company objectives.

2016 GM Scorecard for on time delivery was 100%

2016 GM Ship Direct Scorecard for on time delivery was 98%

2016 Nissan Scorecard for on time delivery was 94% due to bringing in 16 new tools

Beginning of 2016 past dues to customers was $99,572 we are now at $46,246

2016 saved Plast-O-Foam $36,000 in material cost, packaging and pallets

EXPERIENCE

MATERIALS, PURCHASING, LOGISTICS, & CUSTOMER SERVICE MANAGER

SEPTEMBER 2005 – PRESENT PLAST-O-FOAM, LLC.

Report to the GM and President. The direct liaison between company, customers, and vendors. Responsible for the team that manages customer inquiries and concern resolution, purchasing and inventory control, processing customer orders, answering all tickets for GM, Ford and Chrysler. Navigate and utilize Covisnit, Schneider, and SPOC with ease. Coordinate and schedule all shipments for all sites. Manage the work order schedule for production team daily run schedule. Maintain customer scorecards, files and historical data, train and directly involved with bill of ladings and custom papers as needed. Oversee vehicle maintenance for two in house trucks (24' and 53').

*I manage a department of 12 associates with 3 leads.

OFFICE MANAGER OSB

SEPTEMBER 2000 – JUNE 2004

Reported to the Owner, managed all documentation criteria for mold, fixture, and prototype management teams. Responsible for daily office procedures, human resources, payroll and banking, accounts receivable and payable, purchasing, customer invoicing, month end, ISO data, and in house job tracking and job costing.

GENERAL MANAGER ALL AMERICAN CONTAINER CORPORATION

JUNE 1997 – AUGUST 2000

Reported to Vice President and Operations Manager, oversee office personal, accounts receivables, purchasing and inventory control, credit and collections. Facilitated customer orders start to finish.

EDUCATION

WAYNE COUNTY COMMUNITY COLLEGE WAYNE COUNTY, MI

Coursework was directed towards Business Management

INDEPENDENT COURSEWORK & TRAINING

GE Scorecard, Country of Origin, 5S Certification, EMS, TS/ISO Requirments, 8D Certification, Super G, TOMS & SPOC, EBSC, GSDB, DRIVE, KPI, FORD Q1, CMMS3 Certification, QOS Management Reporting, Managing HR 101

REFERENCES

UPON REQUEST

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