Customer Service Management

Jackson Lin, MBA

San Leandro, CA *****

510-***-**** ******@*****.***

Objective: Seeking a position as a

Professional Summary:

Results-oriented, excel at analyzing products and procedures to generate new ideas to improve efficiency and production quality. Highly adaptable to ever changing circumstances. Key member in any team developing and executing strategic business plans. And have marketing management with broad scope of business knowledge in Finance, Marketing and Production plan with strong business acumen in aggressively reducing costs and improving profit margins. Over 20 years experienced in the production plan, product, marketing, project, and finance, etc. experience in Asian, and North American and European markets.

Relevant Skills:

Budget Plan/ Production Plan

Inventory Control/Shipping & Receiving

International Experience

Production Scheduling

Global Marketing Research

Mandarin/Cantonese/English

Material Management

Channel Distribution

Marketing Management

Business Imp/Exp

Finance /Customer Service

Production Management

Computer skills: Microsoft Office, including Word, Excel and Power Point, etc.

Career Highlights:

I have more than 20 years work experience, in the production,plan marketing research analyze and finance,etc. management.

I have experience, can builds and drives the campaign execution strategy and plan, Works with product marketing and marketing operations to define end-to-end customer experience (including nurture, digital experience, etc.

Develops and drives the creative and media and leads the orchestration of all execution components, including cross department coordination marketing, services, sales, partners.

Leads end-to-end campaign strategy, and leads execution of US campaign elements, including: emails, webinars, campaign landing pages, etc.

Leads global collaboration for the initiative with the regional counterparts, and execution of campaigns where appropriate for the development and ensures consistency across channels and campaign elements

Drive the database segmentation strategy for effective campaigns and lead management. Maintaining the integrity and effectiveness of database, including dashboard and reporting and drive the learning and feedback lo op for the campaign optimization across content and execution.

Responsible for team communications of project plans and execution to optimize creative, nurture and campaign performance against goals. Cross-functional teamwork - Work with Product Marketing, Product Management, and marketing operations and programs, and business systems.

And I have an excellent Communication and with people skills especially working with teams and multiple stakeholders. and use Microsoft word,excel and power-point, tools etc. paralytics. and written and verbal communication skills.

Ability to simultaneously manage multiple projects and tasks. Comfortable working in a very dynamic, fast-paced environment, and with different cultures and time zones .and we are loyal to each other and our company. I value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world!

Work Experience:

Q C Inspector of QC Dept.

Continental/Tesla Motors. Fremont, CA Sep. 2015- End of July, 2016

Manage and inspects auto parts in the production line, including all the parts (Model S, X, and M3), and Responsible for working with cross functional teams to create efficient and effective quality inspection processes and procedures. Supervision of inline QC inspectors and leads. And familiar with quality system inline QC inspectors are using.

Marketing Business Research Analyst

JL International Marketing & Research Newark, CA 2013-2015

Planning and Analysis leadership - help determine and drive prioritization of FP&A’s major initiatives.

Think strategically and then execute - the models we build aid in decision making and strategy, driving them from start to finish.

Work closely with accounting to provide input on management reporting needs Special projects and deal support - new initiatives always come up, as strengths emerge

Service in the HR Dept

California South Bay University, Sunnyvale, CA 2011-2013

When I worked in CSBU, is my responsibility develop plan, and recruitment strategies, and info sessions, onsite interviews, diversity clubs and presentations, emerging college recruiting practices, and HR Business Partners on hiring needs including presentation and interview skills, etc.

Business Manager

Production Plan Manager

Steps International Corporation Daly City, 2010-2013

Directed planning, oversight, integration, and management of administrative, financial, staff resources and support systems for the Office;

Provides oversight of the business management, staffing and resource allocation, workforce planning, training and development; performance management, succession planning, financial management to include budget development, integration and execution functions, and organizational development functions within the Office;

Leads the acquisition, and space management, procurement and contract management; and information resources management of the office

Produced strong and consistency of sales through analysis of data from multiple sources.

Financial Advisor, Investment Dept.

National Investment Consultants, Inc. San Francisco, CA 2005-2010

Determined and recommended optimal buy and sell triggers and closely monitored results enabling clients to improve their accounts by 10% on a single transaction.

Represented on average of 25 clients per day providing advice developed from in-depth analysis of research and strategies for FOREX trading, profit making and loss reduction.

Achieved targets for producing financial gains of 3-5% for client base.

Manager of Production Plan Management Dept.

Manager of Marketing Research and Analyst Management Dept

Manager of Project Management Dept

Symphony Group USA, Inc., Hayward, CA 1994-2005

Manage all aspects of the production cycle from parts management to quality control, including budgeting.

Customers Identify key decision-makers to penetrate accounts and develop prospects, participate regional marketing research and make plan, will the new product into market developing.

Sales experience in the OEM area with knowledge does OEM sales cycle. Understanding of basic selling skills, with exceptional analytical organization

And Communication abilities to work within a professional, team oriented environment.

Responsible for all aspects of the development/implementation of projects and programs involving department or

Cross-functional teams focused on the delivery of a product or program from the design process through a finished state for internal/external customers. Provides a single point of contact for projects.

Organization relative to supplies, equipment and logistic matters.

Education:

Master of Business Administration-(MBA, GPA 3.5) Major: Project Management and Global Business and Marketing in California South Bay University Sunnyvale, CA 2013

Major of Applied Art in Shanghai University Shanghai, China. 1989

Bachelors of Science in Industry Management in Shanghai Jiao Tong University 1984 Shanghai, China.

References: Available upon request

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