Customer Service Manager

Angelo Bituin

650-***-**** *************@*****.*** 256 Willits St, Daly City, CA, 94014

Skill Set: • 7 years of experience in customer service, supervising, and working in teams

• Ability to effectively prioritize and manage multiple assignments

• Ability to interact and communicate with people from diverse backgrounds

• Expert knowledge in both uses of Windows and Apple operating systems

• Excellent comprehension and retention skills, especially for unfamiliar programs and systems

• Effective in assessing and resolving issues or conflicts with little direction

• Typing speed: 90 WPM

Experience:

Allied Universal Contract Security as Pinterest Receptionist, Pinbassador September 2016-Present

• Liaison for guests, employees, security, and facilities managers. Monitored and responded to emails, direct messages, and phone calls in a timely manner

• Established strong interdepartmental relationships by accommodating special requests regarding guests and candidates

• Welcomed and checked-in guests with an inviting attitude, ensuring they arrived at the proper location

• Executed effective prioritization of administrative tasks, employee inquiries, and security issues throughout the day while resolving situational conflicts with minimal supervision

• Tracked the movement of various items and personal property among employees through updated logs and registration forms on Google Sheets

• Updated and referred to calendar of events to verify time and location of meetings as needed • Provided administrative assistance to multiple supervisors, the GSOC, and various departments

• Managed the organization of paper files and computer documents, using proper folders and naming conventions to expedite specific searches

• Multi-tasked between both Windows and Apple as well as various programs the security system, direct messaging applications, Google programs, and employee personnel databases

The UPS Store Assistant Manager and Notary Public November 2011-September 2016

• Maintained interdepartmental relationships between regional and store managers

• Stressed the practice of excellent customer service to team members. Paid special attention to the specific needs of each individual guest while adhering to UPS regulations

• Efficiently prioritized several customer interactions, phone calls, and equipment troubleshooting during peak business hours

• Scheduled appointments with appropriate technicians for equipment and facility maintenance

• Conducted Live Scan fingerprint rolls and maximized the quality of fingerprints to expedite background checks. Reviewed accuracy of Live Scan forms and identification provided

• Administered local notarial services, scheduling appointments either on or off site. Adhered to legal procedures when verifying identification, notarizing, and logging in each service provided

References: Available upon request

Education: San Jose State University Graduated in May 2016 3.60 GPA

B.F.A in Animation/Illustration

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